Troubleshooting Microsoft Exchange Chat Service

This section explains how to identify and correct problems with Microsoft® Exchange Chat Service. You can use the information in this section when chat users report problems or when you receive error messages.

This section contains:

• Troubleshooting Overview
• Viewing Messages with Event Viewer
• Verifying Network Connectivity Using the PING Program
• Verifying Chat Service Availability with Telnet
• Checking for a Split in the Chat Network
• Solving Common Problems

• Setting up and configuring Chat Service; see Operating Microsoft Exchange Chat Service.
• Monitoring access and performance; see Maintaining Microsoft Exchange Chat Service.

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