Troubleshooting Overview

When you or your chat users have problems with Chat Service, follow the procedures in this section. There are three basic troubleshooting procedures:

Use Event Viewer to check for messages written by Chat Service. If the service detects a problem or fails to start, it writes error messages to the System log in Event Viewer.
Use the PING program to verify network connectivity with Chat Service. If the client cannot establish a network connection to the computer on which the service is running, the client cannot participate in chats.

Note Some routers always block PING messages. Even if PING fails to connect, try connecting to the server with Telnet.
Use the Telnet program to verify that Chat Service is running and available to chat clients. Telnet allows you to determine whether the problem is with the client or with the service.