Reading Messages

The Read Message form is the standard form in which received messages are displayed. Messages sent using the New Message form (or other e-mail or newsgroup systems) are displayed in the Read Message form when they are opened by Outlook Web Access recipients.

These items are displayed in the message heading:

Message Heading Message Heading

From: Indicates the name (or e-mail alias) of the sender or organization.

To: Indicates the name (or e-mail alias) of the primary recipients.

Cc: Indicates the name (or e-mail alias) of the carbon copy (Cc) recipients.

Subject: Briefly describes the subject of the message.

Sent: Indicates the date and time the message was sent.

Importance: Indicates the priority of the message as determined by the sender. The sender can set the importance to High or Low.

The message is displayed in the message body, below the message heading.

Message Body Message Body

Opening Messages

  1. Locate the message you want to read from the list of messages.

  2. Click the sender's name in the From column.
The Read Message form is displayed.
  • To view the previous message in the current folder, click Previous Message Read previous item.

  • To view the next message in the current folder, click Next Message Read next item.

Copying, Moving, and Deleting Messages

Using the commands on the toolbar, you can copy, move, or delete messages.
  • To move or copy a message to a different folder, click Move/Copy Folder Move/Copy. Select a folder from the list of names of available folders.

  • To delete a message from the Mailbox Viewer, click the Delete button Delete. After you delete the message, you are returned to the Mailbox Viewer.

  • To close the current message and return to the Mailbox Viewer, click Close.

Replying, Replying to All, Replying to Folder, and Forwarding Messages

When you open a message, you can reply only to the sender, to the sender and all those listed in the To and Cc boxes, or to a folder. You can also forward the message to someone else.

  • To reply to the sender of the current message, click Reply to sender Reply to sender. The New Message form opens, with the name or e-mail alias of the originator appearing in the To box and the text of the original message in the message body, with a divider and space above it where you can type your message.

    For more information about replying to the sender, click More Information.

  • To reply to all recipients of the current message, click Reply to all Reply to all. The New Message form opens, with the name or e-mail alias of the sender you are replying to appearing in the To box. The names of all other recipients also appear in the To box.

    For more information about replying to the sender and all other recipients, click More Information.

  • To post a reply to the active message in the current folder, click the Reply to folder button Reply to folder. The Posted to line displays the name of the folder in which you are posting the message, which is the folder you currently have open. Then, everyone viewing the folder can read your reply.

    For more information about replying to a folder, click More Information.

  • To forward the current message to one or more recipients, click Forward Forward. The New Message form opens, containing the original message in the message body, with a divider and a space above it where you can type your message. Type the forwarding e-mail address to send the message to one or more recipients.

    For more information about forwarding the message, click More Information.

Working with Attachments

When a message contains an attachment, the Mailbox Viewer shows a small paper clip symbol icon. An attachment is a file that can be created in any program, such as a Microsoft Word document, a Microsoft Paintbrush image, or a Microsoft Excel spreadsheet. When you open the message to read it, you see the attachment icon icon and file name. Some attachments, such as .txt and .gif files, can be opened directly by the browser.

To view an attachment:

  1. Click the attachment icon icon or the file name.

  2. The attachment is displayed in a new browser window.

    or

  3. If your browser is not configured for the application required to view the attachment, the Save As dialog box displays, allowing you to name the file and select a destination. After naming the file and destination, click the Save button.
After saving the file, close the blank browser window to return to the message.

Important Before editing attached files, you must download them to your computer. For help downloading files, see your browser documentation.