|Maintenance and Troubleshooting||<<||>>|
Typical problems with addressing are caused by incorrect addresses or an inadequate address space. Address space problems occur if you remove routes before adding new ones. Recipient problems occur when recipients are removed from a site before the directories are replicated.
|The recipient is in a different site in your organization or in a foreign system, and the directory has not been replicated.||
Use the Administrator program to see the directory replication schedule. Replication messages can be traced in the message tracking log.
Use the Windows NT application event log to determine if there are errors in directory replication.
|The recipient has been removed from this site or another site in the network.||Use the Administrator program to confirm that the recipient was removed.|
|The recipient is hidden from the Address Book.||From the View menu in the Administrator window, choose Hidden Recipients. The recipient should appear. All public folders are hidden recipients.|
|The recipient's address is incorrect.||Confirm the recipient's address and update the user's personal address book (PAB) and the global address list.|
|The recipient was removed from another site or foreign system and the directory has not been replicated or synchronized.||Confirm that the recipient was removed. Verify that the update is included in the next directory replication.|
|There is a routing problem.||Trace the message in the message tracking log. Verify that the address space is configured correctly.|
|The address entry is incorrect.||Verify the recipient's address in the global address list. Copy the address from the global address list to the PAB. Use the Administrator program to check the address space.|
|The recipient has been removed.||Verify the entry in the global address list. If it is there, wait for the next directory replication and check again.|
|The address space for entries is not mapped to a gateway or connector.||Update the Address Space property page for the connector or gateway.|
|The recipient has been removed.||Verify the entry in the global address list.|
|The recipient was moved to a different recipient container.||Check the global address list to see if the recipient has been moved.|