Maintenance and Troubleshooting << >>

Other Tools and Resources

Additional tools and resources are available for troubleshooting Microsoft Exchange Server.

Other Tools

These tools are available to assist in troubleshooting Microsoft Exchange Server.

Windows NT Control Panel   Controls the operation of Windows NT services and the Microsoft Exchange Server services built upon them.

Windows NT Server Manager   Used to configure services and server shares remotely on Windows NT Server computers.

Windows NT Diagnostics   Displays detailed system information on the local computer, including memory, drivers, services, network and environment configuration.

Dr. Watson   A Windows NT utility that automatically creates reports on application errors. It appears only when an application error occurs.

PView   Displays the memory and resources in use by each process on a Windows NT Server computer. This tool is part of the Windows NT Resource Kit.

RPC Ping   Checks RPC connectivity between clients and servers.

Ping   Tests the connectivity between SMTP servers by sending ping messages. If you add the command-line option -1, it displays the time it takes for a 1KB message to complete the route.

Ping-1   Measures the travel time of a ping message from one Internet Protocol (IP) address to another.

Netstat   Shows protocol statistics and current TCP/IP network connections. Type netstat at the command prompt to determine how many connections are running on an Internet Mail Service.

Network Analyzer   Watches network traffic on a local area network (LAN) or wide area network (WAN), including available bandwidth and collision errors. It is recommended that you have access to one of the many network analyzers available on the market.

Network Topology Maps and Message Routing Maps   Topology and routing maps, usually prepared when planning your network, should include Microsoft Exchange Server computers, gateways to other systems, site boundaries, client installation points, computers running monitors, and user connections to the network. It should have keys describing bandwidth, supported protocols, file servers, routers, and bridges. The maps help you interpret the data you collect from link and server monitors to find patterns of outages.

Telnet to Port 25   Tests communication connections to SMTP networks. At the command line, type telnet hostname 25. When you are finished, type quit.


The following additional documentation can help troubleshoot Microsoft Exchange Server:

Other Resources

You have other sources of troubleshooting help available to you. The following is a list of organizations and places to turn to for training, product updates and information, and professional help:

  • Microsoft Technical Support
  • Microsoft Exchange Server Web site at
  • Microsoft Consulting Service (MCS)
  • Microsoft Support Partners
  • Microsoft Certified Professionals
  • Microsoft's Internet File Transfer Protocol (FTP) site
  • Microsoft Knowledge Base
  • Microsoft TechNet subscription service