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Before you install your clients, you must create mailboxes that are associated with their Windows NT user accounts. A mailbox is a recipient object in the directory and is the delivery location for messages for a designated owner. A user mailbox contains information such as messages, documents, and spreadsheets and is located on the user's home server. Although a mailbox typically is used by only one person, it can be used by several people. A user can be simultaneously logged on to the same mailbox from different computers.

Messages are delivered to the user's Inbox. Users can create folders in their mailbox and then use the Inbox Assistant to automatically move messages and other information to these folders.

Mailboxes can be configured to support multiple Internet protocols such as the Internet Message Access Protocol, Version 4rev1 (IMAP4rev1), Post Office Protocol version 3 (POP3), and Hypertext Transfer Protocol (HTTP).