Channel Problems
Use the information in this section to solve the following problems:
Users can see but not join a persistent channel
- Check the error message returned to the user who tried to join the
channel. This message indicates why the user was denied access to the channel.
- Try to join the channel yourself as a chat user. If you are denied access to
the channel, check the error message.
- Check the channel's access list. From a chat client, log on to the service as a
sysop manager or sysop and run the ACCESS channel
LIST command. Before you log on as a sysop, verify that the
Sysop is owner option is selected in the channel's
Modes property sheet.
- Check the channel's ban list. From a chat client, log on to the service as a sysop
manager or sysop and run the MODE channel
+B command. Before you log on as a sysop, verify that the
Sysop is owner option is selected in the channel's
Modes property sheet.
- Check the channel's member limit. From a chat client, log on to the service as a sysop manager or sysop and run the
MODE channel +L command. Before you log on as a sysop, verify that the
Sysop is owner option is selected in the channel's
Modes property sheet.
- Examine the following channel configuration settings:
Go to the channel's Access property sheet and check whether
the channel requires a member password.
Go to the channel's Access property sheet and check whether
Invitation only is selected. Users who want to join an invitation-only
channel must be explicitly invited by the channel owner.
Go to the channel's Access property sheet. If Authenticated clients
only is selected, anonymous users are not allowed to join the channel.
Users can see but not join a dynamic channel
- Check User Classes to determine whether a user class is preventing
users from joining dynamic channels. Specifically, check the Cannot join
dynamic channels setting in the Access property sheet of the class.
Users cannot see a particular persistent channel
- Go to the channel's Modes property sheet and check whether
Visibility is set to Hidden or
Secret. Hidden channels cannot be seen by non-members using
enumeration queries (for example, using the LIST or
LISTX command). Secret channels cannot be seen by anyone using any type
of query.
- Go to the channel's General property sheet and check whether the
channel name is preceded by a percent sign (%). Channel names that begin with a percent
sign are extended channels and can be seen only from an IRCX client, such as
Microsoft Chat version 2.1. You can install this client from the Setup program
provided with Microsoft Exchange Chat Service version 5.5 Service Pack 1.
- Go to the channel's Modes property sheet and check whether
Start channel automatically is selected. If this option is not
selected, the channel is of the type that becomes visible only when someone joins
it. If this is the case, there are no members in the channel.
Users cannot create a dynamic channel
- Go to the service's Channels property sheet. If the
Dynamic channels check box is not selected, users cannot create
dynamic channels on this server.
- Check User Classes to determine whether a user class is preventing users
from creating dynamic channels. Specifically, check the Cannot create dynamic
channels setting in the Access property sheet of the class.
Users cannot see other users that should be in
a persistent channel
- If the users are in the channel, go to the channel's Modes
property sheet and check whether Auditorium is selected. In an
Auditorium channel, non-host members can see only host members.
- If the users are outside the channel, go to the channel's Modes
property sheet and check whether Visibility is set to
Private or Secret. Users who are not members
of a Private channel are prevented from seeing its members. Users who are not
members of a Secret channel are prevented from seeing the channel and its members.
© 1998 Microsoft Corporation. All rights reserved.