Channel Problems

Use the information in this section to solve the following problems:

• Users can see but not join a persistent channel.
• Users can see but not join a dynamic channel.
• Users cannot see a particular persistent channel.
• Users cannot create a dynamic channel.
• Users cannot see other users that should be in a persistent channel.

Users can see but not join a persistent channel

• Check the error message returned to the user who tried to join the channel. This message indicates why the user was denied access to the channel.
• Try to join the channel yourself as a chat user. If you are denied access to the channel, check the error message.
• Check the channel's access list. From a chat client, log on to the service as a sysop manager or sysop and run the ACCESS channel LIST command. Before you log on as a sysop, verify that the Sysop is owner option is selected in the channel's Modes property sheet.
• Check the channel's ban list. From a chat client, log on to the service as a sysop manager or sysop and run the MODE channel +B command. Before you log on as a sysop, verify that the Sysop is owner option is selected in the channel's Modes property sheet.
• Check the channel's member limit. From a chat client, log on to the service as a sysop manager or sysop and run the MODE channel +L command. Before you log on as a sysop, verify that the Sysop is owner option is selected in the channel's Modes property sheet.
• Examine the following channel configuration settings:
  
  Go to the channel's Access property sheet and check whether the channel requires a member password.
  
  Go to the channel's Access property sheet and check whether Invitation only is selected. Users who want to join an invitation-only channel must be explicitly invited by the channel owner.
  
  Go to the channel's Access property sheet. If Authenticated clients only is selected, anonymous users are not allowed to join the channel.

Users can see but not join a dynamic channel

• Check User Classes to determine whether a user class is preventing users from joining dynamic channels. Specifically, check the Cannot join dynamic channels setting in the Access property sheet of the class.

Users cannot see a particular persistent channel

• Go to the channel's Modes property sheet and check whether Visibility is set to Hidden or Secret. Hidden channels cannot be seen by non-members using enumeration queries (for example, using the LIST or LISTX command). Secret channels cannot be seen by anyone using any type of query.
• Go to the channel's General property sheet and check whether the channel name is preceded by a percent sign (%). Channel names that begin with a percent sign are extended channels and can be seen only from an IRCX client, such as Microsoft Chat version 2.1. You can install this client from the Setup program provided with Microsoft Exchange Chat Service version 5.5 Service Pack 1.
• Go to the channel's Modes property sheet and check whether Start channel automatically is selected. If this option is not selected, the channel is of the type that becomes visible only when someone joins it. If this is the case, there are no members in the channel.

Users cannot create a dynamic channel

• Go to the service's Channels property sheet. If the Dynamic channels check box is not selected, users cannot create dynamic channels on this server.
• Check User Classes to determine whether a user class is preventing users from creating dynamic channels. Specifically, check the Cannot create dynamic channels setting in the Access property sheet of the class.

Users cannot see other users that should be in a persistent channel

• If the users are in the channel, go to the channel's Modes property sheet and check whether Auditorium is selected. In an Auditorium channel, non-host members can see only host members.
• If the users are outside the channel, go to the channel's Modes property sheet and check whether Visibility is set to Private or Secret. Users who are not members of a Private channel are prevented from seeing its members. Users who are not members of a Secret channel are prevented from seeing the channel and its members.

© 1998 Microsoft Corporation. All rights reserved.