3C5X9,24,17,27,23,26,22,16,25,21,1,9,24,3,33,31,28,28,2,7,6,12,11,10,5,13
3C5X9,7,15,14,4,32,19,18,20
ERROR
Unable to locate topic. No information was found in the help file.
This message appears because there is a problem in accessing the
information in the help file. Press [Esc] and exit the program.
Locate the original help file that came with the program.
About the Program
Adapter Information
Adapter Statistics
Boot PROM
Command Line Help
Configuring the Adapter
Echo Server
EISA Configuration
Exit
File Options for Adapter Configuration
File Options for Test Results
File Options for Test Setup
Installing Network Drivers
Interrupt Request Level
I/O Base Address
Load Configuration File
Load Test Setup File
Maximum Modem Speed
Network Driver Optimization
Plug and Play Capabilities
Print Configuration Settings
Print Test Results
Print Test Setup File
Run Tests
Save Configuration File
Save Test Results
Save Test Setup File
Select Adapter
Technical Support
Test Definitions
Test Setup
Transceiver Type
Troubleshooting
About the Program
The Configuration and Diagnostic program lets you software-configure
the installed adapters and run various levels of diagnostic tests.
The program is window-based and composed of dialog boxes. To move
within the dialog boxes, you can use:
- A mouse
- Specific keys such as [Tab] and arrow keys
- Speed keys (press [Alt]+[Highlighted Key])
- Function keys
At the bottom of each dialog box are command buttons. Each command
button performs an action within the dialog box, such as saving the
information or exiting the dialog box. When you highlight a command
button, it is defined at the bottom of the screen.
For more information on any dialog box press [F1].
Command Buttons (for the help screens):
---------------
<Index>: Displays all of the help information that is available in
the program. Scroll through the list to highlight a title
and press [Enter] to access help information.
<Cancel>: Exits this help screen and returns to the main window.
Adapter Information
This menu item lets you view specific adapter information. Only those
settings that apply to the adapter are listed. For example, the
settings for an ISA adapter will differ from those of an EISA or a
Micro Channel adapter.
Command Buttons:
---------------
<Cancel>: Exits the dialog box and returns to the main window.
Adapter Statistics
This menu item displays the network statistics maintained by the
adapter. The definitions are:
Packets transmitted: The number of packets transmitted by the
adapter.
Bytes transmitted: The number of bytes transmitted by the adapter.
Transmit deferrals: The number of times the adapter deferred to
another transmitting node while waiting to transmit. This number
increases as other stations contend with this adapter for access
to the Ethernet.
Packets transmitted after exactly one collision: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Packets transmitted after multiple collisions: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Packets not transmitted after maximum collisions: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Late collisions: A late collision occurs when another node on the
Ethernet does not properly defer once the adapter has started
transmitting. If a large number of late collisions occur,
contact your network administrator.
Packets transmitted with no CD heartbeat: If you are using an
external transceiver, a non-zero value for this number may
mean the transceiver does not support CD (collision detect)
heartbeat, or that the transceiver is not performing properly.
Consult your network administrator.
Packets transmitted with carrier sense loss: This normally occurs as
a result of collisions. For more information, refer to an
Ethernet reference guide.
Packets received: The number of packets received by the adapter.
Bytes received: The number of bytes received by the adapter.
Packets received with CRC error: Each packet sent on an Ethernet
has a calculated CRC (cyclic redundancy check) appended to it.
When the packet is received, this CRC is compared against the
calculated CRC. A difference in the CRC indicates the packet
was corrupted, most likely by line noise. A large value for this
statistic indicates noise on the network.
Packets received with framing error: Similar to CRC error. A small
number of these errors may be normal.
Packets received with oversize error: Oversize packets are those
greater than 1514 bytes. Even though such packets are
theoretically illegal under Ethernet, they do occur on certain
live Ethernet networks.
Packets received with undersize error: Undersize packets are those
less than 60 bytes. Typically these are simply collision
fragments. There are no problems on the network.
Packets not received: Packets may not be received if the
adapter/protocol is still busy with previous packets. Normally
the higher-level protocol will retransmit the packets with no
ill effects other than some performance degradation.
Command Button:
--------------
<Cancel>: Exits the dialog box and returns to the main window.
Boot PROM
NOTE: This software option applies only to the EtherLink III
ISA and EISA adapters.
The boot PROM lets the computer start DOS operations through the
network without using a local startup disk. The Disabled setting
indicates that no boot PROM is installed or that you do not want it
active.
The other settings are sizes of the installed boot PROM. When you
select a size, the boot PROM addresses appear in the second list box.
A different group of addresses appears for each size. The base
address specifies that portion of the computer's address space that
will be used for the boot PROM.
Command Line Help
You can configure and test the adapter from the command line. To get
help from the command line, exit this program and type:
3C5X9CFG HELP
You can get help information for specific commands such as RUN by
typing:
3C5X9CFG HELP RUN
For more information, refer to the adapter user guide.
Configuring the Adapter
This menu item lets you change the configuration settings on the
selected adapter.
Use the arrow keys to scroll through the list of options. To
view all of the possible settings under each option, highlight one
of the options and press [Enter]. Another dialog box appears for
each separate option. Use the arrow keys to scroll through the
settings.
The available options and corresponding default settings for ISA
adapters are:
I/O Base Address [300h]
Interrupt Request Level [10]
Boot PROM [Disabled]
Transceiver Type [On-board*]
Network Driver Optimization [DOS Client]
Maximum Modem Speed [9600 Baud]
Plug and Play Capability** [Enabled]
*For 3C509, the default setting is either On-board Coax or
On-board TP depending on which adapter you are configuring.
For a Combo board, the default setting is On-board Coax. For
3C509B, the default setting is Auto Select for all boards
except for TPO (stealth) board, which always uses On-board TP.
**For 3C509B only.
The available options and corresponding default settings for EISA and
MCA adapters are:
Network Driver Optimization [DOS Client]
Maximum Modem Speed [9600 Baud]
To save any changes to the adapter, press [Tab] to highlight <OK>
and press [Enter]. All setting changes are saved automatically to
the adapter. You can also save the settings to a file by using
the save option in the File Options dialog box.
Command Buttons:
---------------
<Auto Configure>: Default action. Press [Enter]. Auto Configure
automatically configures the board for ISA use.
The program selects I/O Base Address, Interrupt
Request Level, and Transceiver Type settings that
will not conflict with other adapters or devices in
your computer.
<Modify>: Use the arrow keys to highlight one of the options.
Press [Tab] to highlight <Modify> and press [Enter].
A second dialog box appears with the available
settings for that option.
<File Options>: Press [Tab] to highlight this command button and
press [Enter]. A second dialog box appears. For
more information on the load, save, or print
options, press [F1] after selecting this option.
<OK>: Saves any setting changes to the adapter.
<Cancel>: Ends this operation and returns to the main window.
Echo Server
To run the Group 3 test on your adapter you need a second computer
set up as an echo server. The echo server receives packets from the
adapter being tested and echoes them back. This menu item lets you set
up an echo server.
The second computer must contain a 3Com adapter. The diagnostic
program that comes with the adapter supports the Configuration and
Diagnostic program's echo server function. You can use any of the
adapters listed below in the echo server:
EtherLink II or II TP
EtherLink Plus
EtherLink 16 or 16 TP
EtherLink/MC or MC TP
EtherLink/MC 32
EtherLink II/16 or II/16 TP
EtherLink III
For specific setup information refer to the user guide that accompanied
the 3Com adapter.
EISA Configuration
NOTE: This software option does not apply to the EtherLink III
EISA or Micro Channel adapters.
The EISA configuration is an option setting under the I/O base address
in the Configure Adapter dialog box.
Selecting the EISA setting means the adapter will behave as an EISA
adapter and will identify itself to the EISA computer for automatic
configuration.
CAUTION: If you are installing the ISA adapter in an EISA computer,
you must configure the adapter for the EISA computer. If you
need to reinstall the adapter in an ISA computer, you must
reconfigure the adapter BEFORE you physically install it in
the ISA computer.
For instructions on configuring the EISA adapter or reconfiguring the
adapter for an ISA computer, refer to the adapter user guide.
Exit
To exit the program you can do one of the following:
- Go to the Quit menu, highlight Exit, and press [Enter].
- Press [F3] while in the main window.
- Press [Esc] while in the main window. A dialog box appears
asking if you want to quit the program. The default response
is <OK>, and it is already highlighted. Press [Enter].
File Options for Adapter Configuration
This dialog box lets you load, save, and print the adapter
configuration file. Highlight one of the File Options command buttons
and press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Load>: Loads a previously saved configuration file, and changes the
current configuration to that in the file.
<Save>: Saves the adapter's currently displayed software
configuration settings to a file.
<Print>: Prints the configuration information currently displayed
on the screen.
<Cancel>: Ends this operation and returns to the previous dialog box.
File Options for Test Results
This dialog box lets you save and print the current adapter's
diagnostic test results. Highlight one of the File Options command
buttons and press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Save>: Saves your diagnostic test results to a file.
<Print>: Prints the diagnostic test results.
<Cancel>: Ends this operation and returns to the previous dialog
box.
File Options for Test Setup
This dialog box lets you load, save, and print the adapter's diagnostic
test setup file. Highlight one of the File Options command buttons and
press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Load>: Loads a previously saved test setup file. The test
configuration previously saved can be run on the installed
adapter.
<Save>: Saves the test setup selections currently displayed on the
screen to a file.
<Print>: Prints the test setup currently displayed on the screen.
<Cancel>: Ends this operation and returns to the previous dialog box.
Installing Network Drivers
The EtherDisk diskette contains the network drivers for the adapter.
The utility program that automatically installs the drivers is accessed
through the EtherDisk main menu. Exit this program to return to the
main menu of the EtherDisk diskette.
Interrupt Request Level
NOTE: This software option applies only to the EtherLink III ISA
adapters.
This option specifies the interrupt request level that is used by the
adapter for communication between the adapter and the computer. The
interrupt request level is the communications channel through which a
device issues interrupts to the interrupt handler of your computer.
Make sure that no other device is using the same setting.
I/O Base Address
NOTE: This software option applies only to the EtherLink III
ISA adapters.
This option specifies the portion of the computer's I/O address space
that will be used by the adapter for communications between the adapter
and the computer. The adapter uses 16 bytes of I/O space, starting at
the I/O base address. Make sure that no other device is using any
I/O addresses in the same range.
If you select the EISA setting, the adapter will identify itself to
the EISA computer for automatic configuration. In EISA mode, the
adapter uses slot-specific I/O addressing.
Load Configuration File
The adapter configuration file contains the option settings that were
previously selected and saved for the adapter. This option retrieves
the configuration file.
Definition of Fields:
--------------------
Filename: Enter the adapter configuration filename. The default
name is 3C5X9.SET. You can also enter *.* to list all the
files in a specific directory. You can include the
DRIVE\PATH\FILENAME.
Directory is: Displays the current drive and directory.
Files: Lists all the files in the current directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
There are three methods available to load the configuration file.
Once the file is loaded, the program returns to the Adapter
Configuration dialog box.
- Method 1: Type in the filename in the Filename text edit box and
press [Enter]. Your file is loaded.
- Method 2: If you first need to locate the file:
a. Type X:*.* in the Filename text edit box, where X is
the drive the file is located in. For example: D:*.*
b. Press [Tab] to highlight the Files list box.
c. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
- Method 3: With the third method you are changing the directory or
drive to locate the file.
a. Press [Tab] to highlight the Directories list box.
b. Use the arrow keys to highlight the directory or drive
your file is located in. Press [Enter].
c. Press [Tab] to highlight the Files list box.
d. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
Command Buttons:
---------------
<OK>: Default action. Loads the adapter configuration file
specified in the Filename text edit box. When the operation
is completed, the program returns to the Adapter
Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Load Test Setup File
The test setup file contains the diagnostic test settings that were
previously selected and saved for the adapter. This option retrieves
the file.
Definition of Fields:
--------------------
Filename: Enter the test setup filename. The default name is
3C5X9.TST adapter. You can also enter *.* to list all the files
in a specific directory. You can include the
DRIVE\PATH\FILENAME.
Directory is: Displays the current drive and directory.
Files: Lists all the files in the current directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
There are three methods available to load the test setup file. Once
the file is loaded, the program returns you to the Test Setup dialog
box.
- Method 1: Type in the filename in the Filename text edit box and
press [Enter]. Your file is loaded.
- Method 2: If you first need to locate the file:
a. Type X:*.* in the Filename text edit box, where X is
the drive the file is located in. For example: D:*.*
b. Press [Tab] to highlight the Files list box.
c. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
- Method 3: If you need to change the directory or drive to locate
the file:
a. Press [Tab] to highlight the Directories list box.
b. Use the arrow keys to highlight the directory or drive
the file is located in. Press [Enter].
c. Press [Tab] to highlight the Files list box.
d. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
To run the test setup file, go to the Run menu item. Highlight <Start>
and press [Enter].
Command Buttons:
---------------
<OK>: Default action. Loads the test setup file specified in the
Filename text edit box. When the operation is completed,
the program returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Maximum Modem Speed
Selecting a modem speed tells the adapter how long it can disable
interrupts without causing problems with the serial port. The lower
the modem speed, the longer the adapter can keep interrupts disabled.
On slower computers, running with longer disabled interrupts can
improve network performance. On those computers, changing the option
setting to 2400, 1200, or No Modem may improve performance. On faster
computers, there is little performance difference among the settings.
If you experience problems with your modem, such as dropped characters
or excessive retries, selecting a higher option setting should help.
If the problem is not due to the EtherLink III driver, changing the
option setting will not make a difference.
CAUTION: The default value (9600 baud) will work whether you have a
modem or not, or even if the modem is slower than the default (for
example, 2400 baud). Do not change the default option setting unless
you experience problems.
If you experience compatibility problems between your adapter and
another device in the system other than a modem, selecting a higher
option setting may help.
Network Driver Optimization
This option specifies whether to optimize the network driver for a
DOS client, a Microsoft Windows or IBM OS/2 client, or a server
environment. Changing this option to match your system may improve
the network performance. The responsiveness of your system in
performing network tasks may also improve. The driver will attempt
to optimize various parameters, such as CPU utilization, to the
environment specified. For example, it may use a larger percentage
of the CPU under DOS in order to improve network throughput. On a
server this may be inappropriate, so the driver will attempt to
minimize CPU utilization in a server environment.
Plug and Play Capabilities
Enabling the Plug and Play Capabilities will use the ISA Plug and
Play method to discover and configure the 3C509B card. If disabled,
the old contention test will be used to discover the 3C509B card.
Print Configuration Settings
To print a copy of the currently displayed configuration settings, use
the arrow keys to select the appropriate printer port and printer type.
To print more than one copy, press [Tab] to access the Copies box.
Type in the number of copies you want to print, up to a maximum of 99
copies.
To print the settings previously saved to a file, load the file so that
the settings are the current ones displayed on the screen and then
print.
Command Buttons:
---------------
<OK>: Default action. Prints the displayed adapter configuration
settings. When the operation is completed, the program
returns to the Adapter Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Print Test Results
To print a copy of the diagnostic test results, use the arrow keys to
select the appropriate printer port and printer type.
To print more than one copy, press [Tab] to access the Copies box.
Type in the number of copies you want to print, up to a maximum of 99
copies.
Command Buttons:
---------------
<OK>: Default action. Prints the adapter diagnostic test
results. When the operation is completed, the program
returns to the Run dialog box.
<Cancel>: Ends this operation and returns to the File Options
dialog box.
Print Test Setup File
To print a copy of the currently displayed diagnostic test setup, use
the arrow keys to select the appropriate printer port and printer
type.
To print more than one copy, press [Tab] to access the Copies box.
Type in the number of copies you want to print, up to a maximum of 99
copies.
Command Buttons:
---------------
<OK>: Default action. Prints the adapter diagnostic test
settings. When the operation is completed, the program
returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Run Tests
This menu item displays the current status of the diagnostic tests.
Use the command buttons to start or stop (abort) any of the test groups.
Definition of Fields:
--------------------
Test Results. Displays the diagnostic test results for the selected
adapter. Each line in the list box contains:
- The test name
- The number of times the test was completed
- The results of the test
The test results field can change as the tests are run. The value of
the test results field is one of the following:
- Not Tested: the test was not run
- Passed: the adapter passed the test
- !Failed: the adapter failed the test
- DISABLED: the test was not selected
Diagnostic Tests Status. The responses to the current status of the
diagnostic tests include:
- Waiting for <Start>
- Completed Successfully
- Testing Halted
- Error-Halted
- Completed with Error
- Testing in Progress
- No Tests Are Enabled
Command Buttons:
---------------
<Start>: Begins the diagnostic tests.
<Continue>: Restarts the diagnostic tests without resetting the
counters.
<Halt>: Stops the tests that are currently running.
<Test Setup>: Accesses the Test Setup dialog box, but only if the
the diagnostic tests are not being run.
<Zoom>: Lists a test, the number of times the test completed
successfully, the number of times the test failed, and
the reasons it failed.
<Stat>: Lists the adapter's statistics. You can only access
this window if the diagnostic tests are not being run.
<File Options>: Accesses the Test Results File Options dialog box.
You can only access this window if the diagnostic
tests are not being run.
<Cancel>: Exits this dialog box and returns to the main window.
Save Configuration File
This option saves the adapter's software configuration settings to a
file. When this information is saved, the same configuration can be used
on other adapters.
Definition of Fields:
--------------------
Filename: Type in an adapter configuration filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all of the drives on the computer.
To save the configuration settings, type in a filename in the Filename
text edit box and press [Enter]. The filename can be up to eight
characters long. The recommended filename extension is .SET. The
default name is 3C5X9.SET. You can also type in a path and save the file to
another directory or drive (DRIVE\PATH\FILENAME). For example:
D:\CONFIG\3C5X9.SET
saves the file to the CONFIG directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the Filename
text edit box to a specified directory/drive. When the
operation is completed, the program returns to the Adapter
Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options
dialog box.
Save Test Results
This option saves the current diagnostic test results to a file.
NOTE: If you quit the Configuration and Diagnostic program before
saving the test results to a file, it will not be saved.
Definition of Fields:
--------------------
Filename: Type in a test results filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
To save the test results, type in a filename in the Filename text
edit box and press [Enter]. Your file will be saved to the current
drive. The filename can be up to eight characters long. The
recommended filename extension is .RPT. The default name is
3C5X9.RPT. You can also type in a path and save the file to another
directory or drive (DRIVE\PATH\FILENAME). For example:
D:\RESULTS\3C5X9.RPT
saves the file to the RESULTS directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the Filename text
edit box to the specified directory/drive. When the
operation is completed the program returns to the Run dialog
box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Save Test Setup File
This option saves the current diagnostic test setup to a file. When
this information is saved, the same diagnostic tests can be run on other
adapters.
Definition of Fields:
--------------------
Filename: Type in a test setup filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
To save a test setup file, type in a filename in the Filename text edit
box and press [Enter]. The filename can be up to eight characters
long. The recommended extension is .TST. The default name is
3C5X9.TST. You can also type in a path and save the file to another directory
or drive (DRIVE\PATH\FILENAME). For example:
D:\TESTS\3C5X9.TST
saves the file to the TESTS directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the text edit
box to the specified drive/directory. Once the file is
saved, the program returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options menu.
Select Adapter
The Installed Adapters dialog box appears if you have more than one
adapter installed in your computer. Select the adapter you want to
configure and/or test and press [Enter].
If you need to change your selection at any time during the program,
go to the Select menu item and choose "Select Adapter" to access the
Installed Adapters dialog box.
Command Buttons:
---------------
<Select>: Selects the adapter you highlighted for testing and/or
configuration.
<Cancel>: Exits the dialog box and returns to the main window.
Technical Support
Listed below are technical support services available for your 3Com
adapter. Make sure that you have followed the steps listed in the
troubleshooting sections in this program and in the adapter user guide
to determine the problem.
Contact your 3Com network supplier first for assistance. If you do
not know who this is, contact your nearest 3Com sales office. To
find the 3Com sales office nearest you, call 1-800-NET3Com.
Software updates, drivers, and product information can be obtained
by accessing one of the following online services:
- Fax service. This service, called CardFacts, sends printed
information to your fax machine anywhere in the world. Using
a touch-tone telephone, call (408) 727-7021. Follow the recorded
instructions. Document 9999 provides you with a list of current
documents.
- Bulletin board service (BBS). The 3Com bulletin board service
is called "CardBoard" and can be accessed 24 hours a day. To
access, set your modem for 2400 or 9600 baud, 8 data-bits, 1 stop
bit, no parity, and dial (408) 980-8204.
- 3Com Product Information Service. ASK3Com is a CompuServe-based
service containing patches and drivers, technical articles about
all 3Com products, and an interactive forum for technical
questions. To use ASK3Com, you need a CompuServe account. Log
in to CompuServe, type GO THREECOM and press [Enter] to see the
ASK3Com main menu.
For more information refer to the technical support appendix in the
adapter user guide.
Test Definitions
GROUP 1:
-------
Group 1 tests the physical components, connectors, and circuitry
on the adapter.
- The Register Access test verifies that the computer can
access the adapter's registers correctly.
- The EEPROM Vital Data test verifies that the ASIC can access
the EEPROM and checks the integrity of the nonconfigurable
data in the EEPROM.
- The EEPROM Configurable Data test verifies that the ASIC can
access the EEPROM and verifies the integrity of the
user-configurable data in the EEPROM.
- The Boot PROM test verifies that the computer can access the
boot PROM correctly and verifies the integrity of the boot PROM.
This test is only run if the adapter configuration indicates a
boot PROM is installed.
- The FIFO Built-in Self-test verifies the data integrity of the
FIFOs.
- The FIFO Loopback test uses the FIFO loopback mode to verify the
correct operation of the transmit and receive FIFOs.
- The Interrupt test verifies that the adapter can generate
interrupts to the computer.
- The Ethernet Core Loopback test verifies the adapter's ability to
send and receive frames through the Ethernet core.
- The Encoder/Decoder Loopback test verifies the adapter's ability
to send and receive frames through the encoder/decoder.
GROUP 2:
-------
Group 2 consists of the Network Loopback test, which verifies the
adapter's ability to transmit data over the network. This test
requires a loopback plug to be installed at the adapter's transceiver
connection. Run this test only on a coax adapter.
GROUP 3:
-------
Group 3 consists of the Echo Exchange test, which verifies the adapter's
ability to transmit and receive data while on the network. The adapter
must be connected to a network that includes an echo server.
Test Setup
The Test Setup menu item lets you run the diagnostic tests on the
installed adapter. You can use the default settings, specify the
number of times the tests will be run, or enable/disable a test group.
NOTE: For specific information on the individual tests, press [Tab]
to highlight <Index> at the bottom of this screen. When the
help screen list appears, highlight Test Definitions and
press [Enter].
Definition of Fields:
--------------------
Tests: There are three groups of tests:
- Group 1 tests the physical components, connectors,
and circuitry on the adapter.
- Group 2 tests the adapter's ability to transmit
data over the network.
- Group 3 checks the adapter's ability to transmit and
receive data while on the network.
Repetitions: Lets you specify the number of times you want to run
the diagnostic tests.
Halt on Error: Stops the program when one of the diagnostic tests
fails.
To enable/disable a test group:
1. Press [Tab] until the Group Select dialog box is highlighted.
2. Scroll to the Enable Group or Disable Group command buttons
using the arrow keys.
3. Press [Enter] to enable or disable a test group.
NOTE: Individual tests can be enabled/disabled by pressing the
[Space Bar].
There are two options available to specify the number of times the
tests are run. Press [Tab] to highlight the Repetitions box and follow
these steps:
1. The default option is highlighted in the Repetitions box. To
specify an exact number of times to run a test group:
a. Press [Tab] and the cursor will jump to [1 ] Times.
Enter the number of times you want to run the tests (the
maximum is four billion).
b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
settings have been accepted but not saved to a file.
2. If you want to run a test group continuously, then:
a. Use the arrow keys to select Continuous in the Repetitions
box. Press [Tab] and an [X] appears.
b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
settings have been accepted but not saved to a file.
Command Buttons:
---------------
<Defaults>: Returns all of the diagnostic tests to their default
values.
<Enable Group>: Enables an entire test group.
<Disable Group>: Disables an entire test group.
<File Options>: Accesses the Test Setup File Options dialog box.
<OK>: Updates the Test Setup window with the new settings.
These settings are only current while this program is
running. If you exit this program, the settings will
go back to the default. Go to Test Setup File
Options if you want to save the current test setup.
<Cancel>: Ends the operation and does not accept any changes
to the diagnostic tests that have been entered.
Transceiver Type
NOTE: This software option applies only to the EtherLink III
ISA adapters.
This option lets you select the transceiver type, based on the type
of cable you are using. With coax (BNC connector) or twisted-pair
cable (RJ-45 connector), use the on-board transceiver. If you are
using thick coaxial cable (AUI connector), you need to select the
external transceiver option. For 3C509, you have the choices of TP,
Coax, and AUI depending on what kind of board you have. For 3C509B,
you have one more option, the Auto Select, but which is not available
for a TPO (stealth) board.
Troubleshooting
If any of the diagnostic tests fail, the adapter may not be defective.
Check the following:
1. Check the adapter installation by reviewing the instructions in
the adapter user guide. Make sure that the adapter is seated
correctly in the slot.
2. Inspect all cables and connections. Use only IEEE certified
cabling.
3. Make sure that your computer was booted under DOS and that no
device drivers or memory managers are loaded.
4. If you are running the Group 2 test, make sure that the loopback
plug is securely attached to the adapter's BNC connector or that
a properly cabled and inactive network is connected to the
adapter.
5. If you are running the Group 3 test, make sure that the adapter
is connected to a properly cabled and inactive network and an
echo server is set up on the network.
6. Make sure that the adapter option settings are not used by any
other adapter boards installed in the computer.
7. Install the adapter in another slot and run the tests again.
The slot may be defective.
8. Replace the failed adapter with a working adapter and run the
diagnostic tests again, using the same option settings as those
used on the failed adapter.
9. Install the adapter in another functioning computer and run the
tests again. Your computer may be defective.
If the adapter still does not function correctly, first refer to the
adapter user guide for specific troubleshooting information. Second, go
to the Help Index to access the Technical Support help screen or refer to
the technical support appendix in the adapter user guide.
<<Begin Error Information Text>>
3C5X9,11,1,2,3,4,5,6,7,8,9,10,11
Unable to locate topic. No information was found in the help file.
This message appears because there is a problem in accessing the
information in the help file. Press [Esc] and exit the Configuration and
Diagnostic program. Locate the original help file that came with the
Configuration and Diagnostic program.
If the Register Access test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the EEPROM Vital Data test failed:
- Check the I/O base address setting on the adapter and make sure
that it does not conflict with another device using the same
setting.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the EEPROM Configurable Data test failed:
- Check the I/O base address setting on the adapter and make sure
that it does not conflict with another device using the same
setting.
- The user-configurable data in the EEPROM may be corrupted.
Reconfigure the adapter so that the configuration information
is rewritten to the EEPROM.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the Boot PROM test failed:
- Check the I/O base address setting on the adapter and make sure
that it does not conflict with another device using the same
setting.
- Check the boot PROM base address setting on the adapter and make
sure that it is not being used by another device or software
program.
- Check the size of the boot PROM configuration.
- Make sure that the boot PROM was installed correctly. Check
the installation instructions in the documentation.
- Make sure that the setting is disabled if no boot PROM is
installed.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32- bit).
- Refer to the Troubleshooting help screen and the adapter user
guide for more information.
- The boot PROM is not functioning correctly. Refer to the manual
that accompanied the boot PROM for technical support.
If the FIFO Built-in Self-test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the FIFO Loopback test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the Interrupt test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Check the interrupt request level on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide for more information.
If the Ethernet Core Loopback test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide for more information.
If the Encoder/Decoder Loopback test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide more information.
If the Network Loopback test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Check the transceiver setting on the adapter.
- Make sure that the loopback plug is installed correctly.
Reinstall the plug or try a new plug.
- Make sure that the test is running on an inactive network.
- Check the adapter's connection to the network.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide for more information.
If the Echo Exchange test failed:
- Check the I/O base address setting on the adapter and make sure
that it is not being used by another device.
- Check the transceiver setting on the adapter.
- Make sure that the test is running on an inactive network.
- Check the adapter's connection to the network.
- If you are testing a twisted-pair adapter, check the LED on
the back of the adapter. If it is not lit, there is a problem
with the loopback plug or the network.
- Make sure that the adapter is installed in the appropriate slot
(16- or 32-bit).
- Refer to the Troubleshooting help screen and the adapter user
guide for more information.
Sudden end of file
(%VER 3C5X9 Configuration and Diagnostic English Help v3.0a)
