3C90X,24,15,24,20,23,19,14,22,18,1,8,21,3,29,28,25,25,2,7,6,11,10,9,5,13
3C90X,4,4,16,17,12
ERROR
Unable to locate topic. No information was found in the help file.
This message appears because there is a problem in accessing the
information in the help file. Press [Esc] and exit the program.
Locate the original help file that came with the program.
About the Program
NIC Information
NIC Statistics
Boot PROM
Command Line Help
Changing Configuration Settings
Echo Server
Exit
File Options for NIC Configuration
File Options for Test Results
File Options for Test Setup
Full Duplex
Installing Network Drivers
Load Configuration File
Load Test Setup File
Media Type
Network Driver Optimization
Print Configuration Settings
Print Test Results
Print Test Setup File
Run Tests
Save Configuration File
Save Test Results
Save Test Setup File
Select NIC
Technical Support
Test Definitions
Test Setup
Troubleshooting
About the Program
The Configuration and Diagnostic program lets you change the
configuration settings of the installed NICs and run various
levels of diagnostic tests.
The program is window-based and composed of dialog boxes. To move
within the dialog boxes, you can use:
- A mouse
- Specific keys such as [Tab] and arrow keys
- Speed keys (press [Alt]+[Highlighted Key])
- Function keys
At the bottom of each dialog box are command buttons. Each command
button performs an action within the dialog box, such as saving the
information or exiting the dialog box. When you highlight a command
button, it is defined at the bottom of the screen.
For more information on any dialog box press [F1].
Command Buttons (for the help screens):
---------------
<Index>: Displays all of the help information that is available in
the program. Scroll through the list to highlight a title
and press [Enter] to access help information.
<Cancel>: Exits this help screen and returns to the main window.
NIC Information
This menu item lets you view specific NIC information. Only those
settings that apply to the NIC are listed. For example, the
settings for a Fast Ethernet NIC will differ from those of an
Ethernet NIC.
Command Buttons:
---------------
<Cancel>: Exits the dialog box and returns to the main window.
NIC Statistics
This menu item displays the network statistics maintained by the
NIC. The definitions are:
Packets transmitted: The number of packets transmitted by the
NIC.
Bytes transmitted: The number of bytes transmitted by the NIC.
Transmit deferrals: The number of times the NIC deferred to
another transmitting node while waiting to transmit. This number
increases as other stations contend with this NIC for access
to the Ethernet.
Packets transmitted after exactly one collision: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Packets transmitted after multiple collisions: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Packets not transmitted after maximum collisions: Collisions are a
normal occurrence on an Ethernet; however, excessive collisions
may indicate problems. If this occurs, contact your network
administrator.
Late collisions: A late collision occurs when another node on the
Ethernet does not properly defer once the NIC has started
transmitting. If a large number of late collisions occur,
contact your network administrator.
Packets transmitted with no CD heartbeat: If you are using an
external transceiver, a non-zero value for this number may
mean the transceiver does not support CD (collision detect)
heartbeat, or that the transceiver is not performing properly.
Consult your network administrator.
Packets transmitted with carrier sense loss: This normally occurs
as a result of collisions. For more information, refer to an
Ethernet reference guide.
Packets received: The number of packets received by the NIC.
Bytes received: The number of bytes received by the NIC.
Packets received with CRC error: Each packet sent on an Ethernet
has a calculated CRC (cyclic redundancy check) appended to it.
When the packet is received, this CRC is compared against the
calculated CRC. A difference in the CRC indicates the packet
was corrupted, most likely by line noise. A large value for
this statistic indicates noise on the network.
Packets received with alignment error: Similar to CRC error. A
small number of these errors may be normal.
Packets received with oversize error: Oversize packets are those
greater than 1514 bytes. Even though such packets are
theoretically illegal under Ethernet, they do occur on certain
live Ethernet networks.
Packets received with undersize error: Undersize packets are those
less than 60 bytes. Typically these are simply collision
fragments. There are no problems on the network.
Receive overrun: Packets may not be received if the NIC/protocol
is still busy with previous packets. Normally the higher-level
protocol will retransmit the packets with no ill effects other
than some performance degradation.
Transmit underrun: Transmit underrun occurs when the host was unable
to supply the frame data fast enough to keep up with the network.
Jabber errors: Jabber occurs when the NIC determines that it is
transmitting for too long.
Command Button:
--------------
<Cancel>: Exits the dialog box and returns to the main window.
Boot PROM
The boot PROM lets the computer start DOS operations through the
network without using a local startup disk. The Disabled setting
indicates that no boot PROM is installed or that you do not want it
active.
The list box displays the available sizes of the installed boot PROM.
Command Line Help
You can configure and test the NIC from the command line. To get
help from the command line, exit this program and type:
3C90XCFG HELP
You can get help information for specific commands such as RUN by
typing:
3C90XCFG HELP RUN
For more information, refer to the NIC manual.
Changing Configuration Settings
This menu item lets you change the configuration settings on the
selected NIC.
Use the arrow keys to scroll through the list of options. To
view all of the possible settings under each option, highlight one
of the options and press [Enter]. Another dialog box appears for
each separate option. Use the arrow keys to scroll through the
settings.
The available options and corresponding default settings for Fast
Ethernet NICs are:
Boot PROM [Disabled]
Media Type [Auto Select]*
Network Driver Optimization [Normal]
Full Duplex** [Auto Select]
* This setting lets the diagnostic program or device driver select
the appropriate transceiver.
** This option setting is determined automatically by the NIC when
Media Type option is set to Auto Select.
The available options and corresponding default settings for Ethernet
NICs are:
Boot PROM [Disabled]
Media Type [Auto Select]*
Network Driver Optimization [Normal]
Full Duplex [Disabled]
* This setting lets the diagnostic program or device driver select
the appropriate transceiver.
To save any changes to the NIC, press [Tab] to highlight <OK>
and press [Enter]. All setting changes are saved automatically to
the NIC. You can also save the settings to a file by using
the save option in the File Options dialog box.
Command Buttons:
---------------
<Auto Configure>: Default action. Press [Enter]. Auto Configure
automatically selects Media Type setting.
<Modify>: Use the arrow keys to highlight one of the options.
Press [Tab] to highlight <Modify> and press [Enter].
A second dialog box appears with the available
settings for that option.
<File Options>: Press [Tab] to highlight this command button and
press [Enter]. A second dialog box appears. For
more information on the load, save, or print
options, press [F1] after selecting this option.
<OK>: Saves any setting changes to the NIC.
<Cancel>: Ends this operation and returns to the main window.
Echo Server
To run the Group 3 test on your NIC you need a second computer
set up as an echo server. The echo server receives packets from the
NIC being tested and echoes them back. This menu item lets you
set up an echo server.
The second computer must contain a 3Com NIC. The diagnostic
program that comes with the NIC supports the Configuration and
Diagnostic program's echo server function. You can use any of the
NICs listed below in the echo server:
For 10 MBits/s Ethernet
-----------------------
EtherLink II or II TP
EtherLink Plus
EtherLink 16 or 16 TP
EtherLink/MC or MC TP
EtherLink/MC 32
EtherLink II/16 or II/16 TP
EtherLink III Family
EtherLink XL
For 100 MBits/s Ethernet
------------------------
Fast EtherLink
Fast EtherLink XL
For specific setup information refer to the manual that accompanied the
3Com NIC.
Exit
To exit the program you can do one of the following:
- Go to the Quit menu, highlight Exit, and press [Enter].
- Press [F3] while in the main window.
- Press [Esc] while in the main window. A dialog box appears
asking if you want to quit the program. The default response
is <OK>, and it is already highlighted. Press [Enter].
File Options for NIC Configuration
This dialog box lets you load, save, and print the NIC
configuration file. Highlight one of the File Options command buttons
and press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Load>: Loads a previously saved configuration file, and changes the
current configuration to that in the file.
<Save>: Saves the NIC's currently displayed software
configuration settings to a file.
<Print>: Prints the configuration information currently displayed
on the screen.
<Cancel>: Ends this operation and returns to the previous dialog box.
File Options for Test Results
This dialog box lets you save and print the current NIC's
diagnostic test results. Highlight one of the File Options command
buttons and press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Save>: Saves your diagnostic test results to a file.
<Print>: Prints the diagnostic test results.
<Cancel>: Ends this operation and returns to the previous dialog
box.
File Options for Test Setup
This dialog box lets you load, save, and print the NIC's diagnostic
test setup file. Highlight one of the File Options command buttons and
press [Enter]. Another dialog box appears.
Command Buttons:
---------------
<Load>: Loads a previously saved test setup file. The test
configuration previously saved can be run on the installed
NIC.
<Save>: Saves the test setup selections currently displayed on the
screen to a file.
<Print>: Prints the test setup currently displayed on the screen.
<Cancel>: Ends this operation and returns to the previous dialog box.
Full Duplex
This option lets you disable or enable the full duplex feature on the
NIC. Ensure the NIC is connected to hub/repeater which supports
full duplex before enabling the full duplex feature of the NIC.
Otherwise, it will bring down the whole network.
For Fast EtherLink NICs, this option setting is determined
automatically by the NICs when Media Type option is set to
Auto Select.
Installing Network Drivers
The EtherDisk diskette contains the network drivers for the NIC.
The utility program that automatically installs the drivers is
accessed through the EtherDisk main menu. Exit this program to
return to the main menu of the EtherDisk diskette.
Load Configuration File
The NIC configuration file contains the option settings that were
previously selected and saved for the NIC. This option retrieves
the configuration file.
Definition of Fields:
--------------------
Filename: Enter the NIC configuration filename. The default
name is 3C90X.SET. You can also enter *.* to list all
the files in a specific directory. You can include the
DRIVE\PATH\FILENAME.
Directory is: Displays the current drive and directory.
Files: Lists all the files in the current directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
There are three methods available to load the configuration file.
Once the file is loaded, the program returns to the NIC
Configuration dialog box.
- Method 1: Type the filename in the Filename text edit box and
press [Enter]. Your file is loaded.
- Method 2: If you first need to locate the file:
a. Type X:*.* in the Filename text edit box, where X is
the drive the file is located in.
For example: D:*.*
b. Press [Tab] to highlight the Files list box.
c. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
- Method 3: With the third method you are changing the directory or
drive to locate the file.
a. Press [Tab] to highlight the Directories list box.
b. Use the arrow keys to highlight the directory or
drive your file is located in. Press [Enter].
c. Press [Tab] to highlight the Files list box.
d. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
Command Buttons:
---------------
<OK>: Default action. Loads the NIC configuration file
specified in the Filename text edit box. When the
operation is completed, the program returns to the NIC
Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Load Test Setup File
The test setup file contains the diagnostic test settings that were
previously selected and saved for the NIC. This option retrieves
the file.
Definition of Fields:
--------------------
Filename: Enter the test setup filename. The default name is
3C90X.TST NIC. You can also enter *.* to list all
the files in a specific directory. You can include the
DRIVE\PATH\FILENAME.
Directory is: Displays the current drive and directory.
Files: Lists all the files in the current directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
There are three methods available to load the test setup file. Once
the file is loaded, the program returns you to the Test Setup dialog
box.
- Method 1: Type the filename in the Filename text edit box and
press [Enter]. Your file is loaded.
- Method 2: If you first need to locate the file:
a. Type X:*.* in the Filename text edit box, where X is
the drive the file is located in.
For example: D:*.*
b. Press [Tab] to highlight the Files list box.
c. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
- Method 3: If you need to change the directory or drive to locate
the file:
a. Press [Tab] to highlight the Directories list box.
b. Use the arrow keys to highlight the directory or
drive the file is located in. Press [Enter].
c. Press [Tab] to highlight the Files list box.
d. Use the arrow keys to highlight the file you want to
load. Press [Enter]. Your file is loaded.
To run the test setup file, go to the Run menu item. Highlight <Start>
and press [Enter].
Command Buttons:
---------------
<OK>: Default action. Loads the test setup file specified in the
Filename text edit box. When the operation is completed,
the program returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Media Type
This option lets you select the media type, based on the type of
cable you are using.
For Fast EtherLink NICs, Full Duplex option setting is determined
automatically by the NICs when this option is set to Auto Select.
Network Driver Optimization
This option specifies whether to optimize the network driver for a
normal environment, a minimized CPU utilization environment or a
maximized network performance environment.
For example, it may use a larger percentage of the CPU under DOS in
order to improve network throughput. On a server this may be
inappropriate, so the driver will attempt to minimize CPU utilization
in a server environment. For a multi-tasking workstation, it may be
better to use a normal option to balance the CPU utilization and
the network performance.
Print Configuration Settings
To print a copy of the currently displayed configuration settings, use
the arrow keys to select the appropriate printer port and printer type.
To print more than one copy, press [Tab] to access the Copies box.
Type the number of copies you want to print, up to a maximum of 99
copies.
To print the settings previously saved to a file, load the file so that
the settings are the current ones displayed on the screen and then
print.
Command Buttons:
---------------
<OK>: Default action. Prints the displayed NIC configuration
settings. When the operation is completed, the program
returns to the NIC Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Print Test Results
To print a copy of the diagnostic test results, use the arrow keys to
select the appropriate printer port and printer type.
To print more than one copy, press [Tab] to access the Copies box.
Type the number of copies you want to print, up to a maximum of 99
copies.
Command Buttons:
---------------
<OK>: Default action. Prints the NIC diagnostic test
results. When the operation is completed, the program
returns to the Run dialog box.
<Cancel>: Ends this operation and returns to the File Options
dialog box.
Print Test Setup File
To print a copy of the currently displayed diagnostic test setup, use
the arrow keys to select the appropriate printer port and printer
type.
To print more than one copy, press [Tab] to access the Copies box.
Type the number of copies you want to print, up to a maximum of 99
copies.
To print the settings previously saved to a file, load the file so that
the settings are the current ones displayed on the screen and then
print.
Command Buttons:
---------------
<OK>: Default action. Prints the NIC diagnostic test
settings. When the operation is completed, the program
returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Run Tests
This menu item displays the current status of the diagnostic tests.
Use the command buttons to start or stop (abort) any of the test groups.
Definition of Fields:
--------------------
Test Results. Displays the diagnostic test results for the selected
NIC. Each line in the list box contains:
- The test name
- The number of times the test was completed
- The results of the test
The test results field can change as the tests are run. The value of
the test results field is one of the following:
- Not Tested: the test was not run
- Passed: the NIC passed the test
- !Failed: the NIC failed the test
- DISABLED: the test was not selected
Diagnostic Tests Status. The responses to the current status of the
diagnostic tests include:
- Waiting for <Start>
- Completed Successfully
- Testing Halted
- Error-Halted
- Completed with Error
- Testing in Progress
- No Tests Are Enabled
Command Buttons:
---------------
<Start>: Begins the diagnostic tests.
<Continue>: Restarts the diagnostic tests without resetting the
counters.
<Pause>: Stops the tests that are currently running.
<Test Setup>: Accesses the Test Setup dialog box, but only if the
diagnostic tests are not being run.
<Zoom>: Lists a test, the number of times the test completed
successfully, the number of times the test failed,
and the reasons it failed.
<Stats>: Lists the NIC's statistics. You can only access
this window if the diagnostic tests are not being run.
<File Options>: Accesses the Test Results File Options dialog box.
You can only access this window if the diagnostic
tests are not being run.
<Cancel>: Exits this dialog box and returns to the main window.
Save Configuration File
This option saves the NIC's software configuration settings to a
file. When this information is saved, the same configuration can be
used on other NICs.
Definition of Fields:
--------------------
Filename: Type an NIC configuration filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all of the drives on the computer.
To save the configuration settings, type a filename in the Filename
text edit box and press [Enter]. The filename can be up to eight
characters long. The recommended filename extension is .SET. The
default name is 3C90X.SET. You can also type a path and save the
file to another directory or drive (DRIVE\PATH\FILENAME). For example:
D:\CONFIG\3C90X.SET
saves the file to the CONFIG directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the Filename
text edit box to a specified directory/drive. When the
operation is completed, the program returns to the NIC
Configuration dialog box.
<Cancel>: Ends this operation and returns to the File Options
dialog box.
Save Test Results
This option saves the current diagnostic test results to a file.
NOTE: If you quit the Configuration and Diagnostic program before
saving the test results to a file, it will not be saved.
Definition of Fields:
--------------------
Filename: Type a test results filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
To save the test results, type a filename in the Filename text
edit box and press [Enter]. Your file will be saved to the current
drive. The filename can be up to eight characters long. The
recommended filename extension is .RPT. The default name is
3C90X.RPT. You can also type a path and save the file to another
directory or drive (DRIVE\PATH\FILENAME). For example:
D:\RESULTS\3C90X.RPT
saves the file to the RESULTS directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the Filename
text edit box to the specified directory/drive. When the
operation is completed the program returns to the Run
dialog box.
<Cancel>: Ends this operation and returns to the File Options dialog
box.
Save Test Setup File
This option saves the current diagnostic test setup to a file. When
this information is saved, the same diagnostic tests can be run on
other NICs.
Definition of Fields:
--------------------
Filename: Type a test setup filename.
Directory is: Displays the current drive and directory.
Directories: Lists all directories visible in the current drive and
all the drives on the computer.
To save a test setup file, type a filename in the Filename text
edit box and press [Enter]. The filename can be up to eight
characters long. The recommended extension is .TST. The default
name is 3C90X.TST. You can also type a path and save the file to
another directory or drive (DRIVE\PATH\FILENAME). For example:
D:\TESTS\3C90X.TST
saves the file to the TESTS directory in drive D.
Command Buttons:
---------------
<OK>: Default action. Saves the file created in the text edit
box to the specified drive/directory. Once the file is
saved, the program returns to the Test Setup dialog box.
<Cancel>: Ends this operation and returns to the File Options menu.
Select NIC
The Installed NICs dialog box appears if you have more than one
NIC installed in your computer. Select the NIC you want to
configure and/or test and press [Enter].
If you need to change your selection at any time during the program,
go to the Select menu item and choose "Select NIC" to access the
Installed NICs dialog box.
Command Buttons:
---------------
<Select>: Selects the NIC you highlighted for testing and/or
configuration.
<Cancel>: Exits the dialog box and returns to the main window.
Technical Support
Listed below are technical support services available for your 3Com
NIC. Make sure that you have followed the steps listed in the
troubleshooting sections in this program and in the manual to
determine the problem.
Contact your 3Com network supplier first for assistance. If you do
not know who this is, contact your nearest 3Com sales office. To
find the 3Com sales office nearest you, call 1-800-NET3Com.
Software updates, drivers, and product information can be obtained
by accessing one of the following online services:
- Fax service. This service, called CardFacts, sends printed
information to your fax machine anywhere in the world. Using
a touch-tone telephone, call (408) 727-7021. Follow the recorded
instructions. Document 9999 provides you with a list of current
documents.
- Bulletin board service (BBS). The 3Com bulletin board service
is called "CardBoard" and can be accessed 24 hours a day. To
access, set your modem for 2400 or 9600 baud, 8 data-bits, 1 stop
bit, no parity, and dial (408) 980-8204.
- 3Com Product Information Service. ASK3Com is a CompuServe-based
service containing patches and drivers, technical articles about
all 3Com products, and an interactive forum for technical
questions. To use ASK3Com, you need a CompuServe account. Log
in to CompuServe, type GO THREECOM and press [Enter] to see the
ASK3Com main menu.
For more information refer to the technical support appendix in the
NIC manual.
Test Definitions
GROUP 1:
-------
Group 1 tests the physical components, connectors, and circuitry
on the NIC.
- The Register Access test verifies that the computer can
access the NIC's registers correctly.
- The EEPROM test verifies that the ASIC can access the EEPROM
and checks the integrity of the data in the EEPROM.
- The FIFO Loopback test uses the FIFO loopback mode to verify the
correct operation of the transmit and receive FIFOs.
- The Ethernet Core Loopback test verifies the NIC's ability
to send and receive frames through the Ethernet core.
- The Encoder/Decoder Loopback test verifies the NIC's ability
to send and receive frames through the encoder/decoder.
- The Interrupt test verifies that the NIC can generate
interrupts to the computer.
GROUP 2:
-------
Group 2 consists of the Network Loopback test, which verifies the
NIC's ability to transmit data over the network. This test
requires a loopback plug to be installed at the NIC's transceiver
connection. Run this test only on a coax NIC.
GROUP 3:
-------
Group 3 consists of the Echo Exchange test, which verifies the
NIC's ability to transmit and receive data while on the network.
The NIC must be connected to a network that includes an echo
server.
Test Setup
The Test Setup menu item lets you run the diagnostic tests on the
installed NIC. You can use the default settings, specify the
number of times the tests will be run, or enable/disable a test group.
NOTE: For specific information on the individual tests, press [Tab]
to highlight <Index> at the bottom of this screen. When the
help screen list appears, highlight Test Definitions and
press [Enter].
Definition of Fields:
--------------------
Tests: There are three groups of tests:
- Group 1 tests the physical components, connectors,
and circuitry on the NIC.
- Group 2 tests the NIC's ability to transmit
data over the network.
- Group 3 checks the NIC's ability to transmit
and receive data while on the network.
Repetitions: Lets you specify the number of times you want to run
the diagnostic tests.
Halt on Error: Stops the program when one of the diagnostic tests
fails.
To enable/disable a test group:
1. Press [Tab] until the Group Select dialog box is highlighted.
2. Scroll to the Enable Group or Disable Group command buttons
using the arrow keys.
3. Press [Enter] to enable or disable a test group.
NOTE: Individual tests can be enabled/disabled by pressing the
[Space Bar].
There are two options available to specify the number of times the
tests are run. Press [Tab] to highlight the Repetitions box and
follow these steps:
1. The default option is highlighted in the Repetitions box. To
specify an exact number of times to run a test group:
a. Press [Tab] and the cursor will jump to [1 ] Times.
Enter the number of times you want to run the tests (the
maximum is 4,294,967,295).
b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
settings have been accepted but not saved to a file.
2. If you want to run a test group continuously, then:
a. Use the arrow keys to select Continuous in the Repetitions
box. Press [Tab] and an [X] appears.
b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
settings have been accepted but not saved to a file.
Command Buttons:
---------------
<Defaults>: Returns all of the diagnostic tests to their default
values.
<Enable Group>: Enables an entire test group.
<Disable Group>: Disables an entire test group.
<File Options>: Accesses the Test Setup File Options dialog box.
<OK>: Updates the Test Setup window with the new settings.
These settings are only current while this program is
running. If you exit this program, the settings will
go back to the default. Go to Test Setup File
Options if you want to save the current test setup.
<Cancel>: Ends the operation and does not accept any changes
to the diagnostic tests that have been entered.
Troubleshooting
If any of the diagnostic tests fail, the NIC may not be defective.
Check the following:
1. Check the NIC installation by reviewing the instructions in
the manual. Make sure that the NIC is seated correctly in
the slot.
2. Inspect all cables and connections. Use only IEEE certified
cabling.
3. Make sure that your computer was booted under DOS and that no
device drivers or memory managers are loaded.
4. If you are running the Group 2 test, make sure that the loopback
plug is securely attached to the NIC's connector or that
a properly cabled and inactive network is connected to the
NIC.
5. If you are running the Group 3 test, make sure that the NIC
is connected to a properly cabled and inactive network and an
echo server is set up on the network.
6. Make sure that the NIC option settings are not used by any
other NIC boards installed in the computer.
7. Install the NIC in another slot and run the tests again.
The slot may be defective.
8. Replace the failed NIC with a working NIC and run the
diagnostic tests again, using the same option settings as those
used on the failed NIC.
9. Install the NIC in another functioning computer and run the
tests again. Your computer may be defective.
If the NIC still does not function correctly, first refer to the
NIC manual for specific troubleshooting information. Second, go
to the Help Index to access the Technical Support help screen or refer
to the technical support appendix in the NIC manual.
<<Begin Error Information Text>>
3C90X,10,1,2,3,4,5,6,7,8,9,10
Unable to locate topic. No information was found in the help file.
This message appears because there is a problem in accessing the
information in the help file. Press [Esc] and exit the Configuration
and Diagnostic program. Locate the original help file that came with
the Configuration and Diagnostic program.
If the Register Access test failed:
- Check the I/O base address setting on the NIC and make sure
that it does not conflict with another device using the same
setting.
- Make sure that the NIC is installed in the appropriate slot
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the EEPROM test failed:
- Check the I/O base address setting on the NIC and make sure
that it does not conflict with another device using the same
setting.
- Make sure that the NIC is installed in the appropriate slot
- The user-configurable data in the EEPROM may be corrupted.
Reconfigure the NIC so that the configuration information
is rewritten to the EEPROM.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Boot PROM test failed:
- Check the I/O base address setting on the NIC and make sure
that it does not conflict with another device using the same
setting.
- Check the boot PROM base address setting on the NIC and make
sure that it is not being used by another device or software
program.
- Check the size of the boot PROM configuration.
- Make sure that the boot PROM was installed correctly. Check
the installation instructions in the documentation.
- Make sure that the setting is disabled if no boot PROM is
installed.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
- The boot PROM is not functioning correctly. Refer to the manual
that accompanied the boot PROM for technical support.
If the FIFO Loopback test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Ethernet Core Loopback test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Make sure that the NIC is installed in the appropriate slot.
Maybe the adpater is on a non-supporting bus master slot. Try
to install the NIC to another appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Encoder/Decoder Loopback test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Interrupt test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Check the interrupt request level on the NIC and make sure
that it is all right to use the interrupt request level.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Network Loopback test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Check the transceiver setting on the NIC.
- Make sure that the loopback plug is installed correctly.
Reinstall the plug or try a new plug.
- Make sure that the test is running on an inactive network.
- Check the NIC's connection to the network.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
If the Echo Exchange test failed:
- Check the I/O base address setting on the NIC and make sure
that it is not being used by another device.
- Check the transceiver setting on the NIC.
- Make sure that the test is running on an inactive network.
- Check the NIC's connection to the network.
- If you are testing a twisted-pair NIC, check the LED on
the back of the NIC. If it is not lit, there is a problem
with the loopback plug or the network.
- Make sure that the NIC is installed in the appropriate slot.
- Refer to the Troubleshooting help screen and the NIC manual
for more information.
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(%VER 3C90X Configuration and Diagnostic English Help v2.0b)
