<HTML> <TITLE>Chapter 1 Overview</TITLE> <BODY BACKGROUND="../icon/body.jpg" TEXT="#000000" bgcolor="#ffffff"> <CENTER> <FONT FACE="arial" SIZE=+2 COLOR="#ff7d00"><B>Chapter 4 Problem Solving and Service Information</B></FONT><BR> </CENTER><p> <FONT FACE="arial"><B>4.3 Service Information</B></font><BR> <FONT SIZE=+1><B>Please</B></FONT> see warranty card for details.<BR> Re-packing guideline for returning your scanner:<BR> To avoid unpredictable damage during the transportation, please refer to the following steps when re-packing your scanner before shipping it out.<BR> <LI>Lock the scanner: Find the lock on the bottom of the scanner and lock it. <LI>Please use the original shipping container and packing materials, if possible. <LI>Ship only the scanner and other hardware required to complete the repair. <LI>Inlcude the document describing the problems you have. </BODY> </HTML>