README.1ST 09-FEB-95
Maxtor Corporation Help Files
============================================================
The following are the major sections of the README.1ST file:
1. Downloading Max*Blast
2. Installing Max*Blast
3. General IDE Installation Notes
4. Installing DOS
5. Windows and Max*Blast
6. Converting a Secondary drive to a boot drive with Max*Blast
7. Commonly Asked Questions
8. Trouble Shooting
9. Maxtor Company Information
10. Maxtor NO QUIBBLE SERVICE PLAN
11. Limited Warranty
12. Revision and Changes to README.1st
More help can be found on:
README, Ontrack Systems license and company information.
GUIDE.TXT, Maxtor's complete installation guide in text format.
1. DOWNLOADING MAX*BLAST
========================
To install the drive to its fullest capacity, you must first download
Max*Blast v6.03.x. Before doing any partitioning or formatting it is
IMPORTANT that Max*Blast be copied onto a formatted floppy disk greater
than 720k. Max*Blast is pre-loaded on the hard drive by Maxtor.
Note: Consult your system's user guide for further help on enabling,
and programming your system CMOS BIOS.
Setting System BIOS
-------------------
Set up your system BIOS using Type 9, cylinders 900, heads 15, and
17 sectors per track. If the BIOS Type 9 does not match these parameters,
select a user-definable drive type (UDT) and program the BIOS with 900
cylinders, 15 heads, and 17 sectors per track (SPT). If you don't have UDT,
select a fixed drive type that matches the 15 heads and 17 SPT. This will
allow you to boot your system to the "A or C" drive and download Max-Blast
without any conflicts. Save the changes and continue with the steps below
to make a working disk for the Max-Blast installation software.
Note: For more help on creating a Bootable DOS system disk,
reference your DOS manual. (Example: FORMAT A:/S)
Procedures
----------
1. Boot the system to disk drive A:>.
2. Change to the Maxtor drive. For example, type C: or
D: and press [ENTER].
3. At the DOS prompt type [MAX] and press [ENTER].
Note: When the copy is completed you will have a working copy of the
Max*Blast installation software. Follow the normal Max*Blast
installation procedures either as Primary or Secondary drive.
2. INSTALLING MAX*BLAST
===========================
Maxtor, in conjunction with Ontrack Computer Systems, has created
a quick and easy process for installing your Maxtor 3.5 Inch
IDE/AT Hard Drive (hard disk) under DOS or DOS with Windows.
Please take a moment to review the following steps.
1. Boot to the DOS system diskette with Max*Blast.
2. At the "A:>" prompt type [DM] and press [ENTER] for
automatic installation. Advanced users can type
[DM/M] for the manual installation if desired.
Maxtor recommends the automatic installation.
3. Follow the on-screen prompts to configure the Maxtor
hard drive as Primary or Secondary to the computer
system.
3. GENERAL IDE INSTALLATION NOTES
=================================
Physical Connections
--------------------
Verify the jumper configurations for Single, Primary or
Secondary operation. Also verify that any pre-existing drives
are jumped for the proper mode of operation. Please note that
Single and Primary drive settings are not necessarily the same.
Note: Primary drives will be bootable drives, Secondary drives
will not.
Mount the drive in drive bay, using any mounting hardware
that is packaged with the drive.
Install a 40 pin IDE Data Cable ensuring that pin one (1),
which can be identified by the striped edge of the cable, is closest
to the four pin power connector on the drive. Also check that pin
one (1) is correctly attached to the IDE controller card.
Install a DC power cable to the back of the drive using either
the four pin power cable, or if your system and the drive allow, a
three pin smaller power cable.
CMOS Setup or BIOS setup
------------------------
Turn on your computer and access your system CMOS/BIOS setup.
(Note: there are several different CMOS/BIOS manufacturers and they
all have different ways of accessing this area. Please consult your
system manual for instructions.)
If your system CMOS/BIOS has a manufacturing date after April
of 1990, you will have a user-definable (UDT) disk drive type. American
Megatrends Inc., or AMI uses #47 for this. Phoenix Technologies uses
#48 for the primary drive and #49 for the secondary drive. If you
have another CMOS/BIOS type, check your system manual for the user
defined drive type for your use. If your CMOS/BIOS was manufactured
before April of 1990, consult one of the phone technicians for your
options.
Once you have programmed the CMOS/BIOS make sure you save the
settings and exit. DO NOT format your hard drive from this screen.
The formatting utility in the CMOS/BIOS screen can permanently damage
an IDE drive.
4. DOS INSTALLATION
====================
DOS with Max*Blast
------------------
After installing Max-Blast you want to install your DOS. The
following steps will help complete this task.
1. Boot your system to the hard drive with no Floppy.
2. After the Dynamic Drive Overlay is loaded, press [SPACEBAR]
to boot from diskette...
3. Insert your DOS System 1 disk, press [ENTER].
4. Follow the DOS install prompts to finish installation
Note: If during the install you get the message "Configur
your hard disk." Repeat steps 1 and 2.
DOS Only Installation
---------------------
If you are installing DOS on a new drive to be your primary
drive, and you are using DOS 4.0 or higher, insert the #1 setup
diskette into your A: drive and re-boot the machine. When you get
the A:\ prompt, type [setup] and press [enter]. DOS version 5.0 and
greater will Automaticly start insalling upon boot up. Follow
If you are using DOS 3.3, please note that you have a limitation of
32 MB per partition. You will have several drive letters.
To manualy Partition the drive with FDISK complete the following:
1. Boot to the System Setup diskette #1 and type [FDISK] at the
A:\ prompt.
2. At the main FDISK options, choose option #1 to create
a DOS partition. At the second menu choose option #1
to create a primary DOS partition for the entire drive.
3. Answer [YES], "Do you wish to use the maximum available
size for a Priamary DOS Partition and make the partition
active (Y/N)."
4. After selecting "YES," let the system re-boot.
If you used any version of DOS to manually create your partitions
with FDISK, you must also manually format your drive for use.
1. Boot to the System Setup diskette #1
2. At the A:\ prompt, type [format c:/s, D: E: etc....] press [enter].
This command will format your drive and transfer the DOS systems to
make the drive bootable.
Note: IDE drives are low-level formatted from the factory.
You need only to perform a high-level DOS format.
5. WINDOWS AND MAX*BLAST
========================
Detailed instructions are available on Max*Blast. Type [DM/M] at
the DOS prompt to enter the Ontrack Systems help utility.
6. CONVERTING A SECONDARY DRIVE TO A BOOT DRIVE WITH MAX-BLAST
==============================================================
These instructions are intended to be used when a drive is
originally setup as a secondary device and is to be re-configured
as a boot device. No Data loss will occur after these procedures
are completed.
1. Remove the Primary drive and configure the Secondary as
Primary. Reference the Hard Drive Installation guide on
setting Primary/Secondary jumper settings.
2. Boot to the System CMOS BIOS and set the drive type "C or
Disk 1" to the identical setting that were pre-configured on
drive type "D or Disk 2." Set drive type "D or Disk 2" to not
installed. Save this configuration and re-boot the system.
Note: Consult your system's user guide for further help on
enabling and programming system CMOS BIOS.
3. Boot to a DOS system disk.
4. After booting insert the Disk Manager disk and type [DM/M]
press [ENTER].
* Select, (H)ard Disk Installation
* Select, Disk 1
* Select, (P)artition Setup and Configuration
* Type [B = Select Boot] partition
* Select, [END = Done]
Note: This completes making the partition an Active Bootable
Partition.
* Press [ESC] key and Exit Disk Manager
5. Remove the Disk Manager disk and boot to the hard drive.
* Press the [SPACE BAR] at the "Starting Dynamic
Drive Overlay..." screen.
* Message "Insert boot diskette in drive A:, press
and key when ready..."
6. Insert the DOS System 1 disk, press any key when ready...
Note: At this point you can Install DOS or Exit to the "A:>"
prompt. Maxtor reocmmends following step 7.
7. At the "A:>" prompt Type [SYS C:] press [ENTER].
Note: This will transfer the necessary system files for
booting to the "C:" drive.
8. Remove your DOS System 1 disk and Re-Boot the system.
[Ctrl-Alt-Del]
Note: The drive is now a bootable device with no loss of data.
7. COMMONLY ASKED QUESTIONS
=======================
Q. What Drive Type should I choose?
A. There should be a user definable Drive Type, in your CMOS
setup that will allow you to manually enter the parameters.
Most systems BIOS donÆt support drives greater than 528
Mbytes. Install Disk Manager (> v6.xx) to over come this
limitation.
Q. I donÆt have a User Definable Drive Type?
A. If you do not have a User Definable Drive Type you can
choose any Drive Type that does not exceed the capacity of
the drive or 1024 CYL/ 16 HDS/ 63 SPT. However this choice
will limit you to the capacity of the Drive Type you choose.
Q. What if there is not a Drive Type that even gets me close to
the capacity of the drive?
Then you have two options:
1. Use Max-Blast (> v6.03.x).
2. Purchase a BIOS IDE smart card.
Q. What do I enter for the Wpcom and Lzone.
A. The Wpcom and Lzone not applicable on Maxtor IDE Drives.
You can set those parameters to 0.
Q. What is a Megabyte?
A. Hard Drive manufacturers define a decimal megabyte as
1,000,000 bytes (10 sixth power). Alter natively, a
binary megabyte is defined as 1048,576 (2 to the twentieth
power). This is why some utilities show 540 megabytes while
others will show 528 megabytes for the same drive.
8. TROUBLE SHOOTING
===================
Max*Blast Notes
QEMM
----
Error: "Disabling Stealth because QEMM could not locate the ROM
handler for INT 76".
Solution: For DDO installs: Add [XSTI=76] to the QEMM386.SYS
line in the CONFIG.SYS to: C:\QEMM\QEMM386.SYS
RAM ... XSTI=76 If this does not work reference
the QEMM manual for the proper exclusion.
DMDRVR.BIN installs:
--------------------
Load the DMDRVR.BIN after the QEMM386.SYS line in the
CONFIG.SYS. Or: Insert the line [DEVICE=C:\QEMM\HOOKROM.SYS]
before the QEMM386.SYS line is loaded. The HOOKROM.SYS will
look in RAM and advise QEMM of discrepancies.
Rescue Disk
-----------
The rescue disk is used to boot up the system in case the integrity
of the drive has been violated and cannot be accessed through
conventional disk manager means.
To Create a Rescue Disk:
1. Boot the system up using the same version of DOS as the
hard drive.
2. Insert the Disk Manager diskette and type: [DMCFIG /D=A:]
3. The program will ask the user to insert a DOS boot
diskette in drive A:.
4. Type [Y] to create a CONFIG.SYS if necessary.
5. It will then ask the user to insert the Disk Manager
diskette in drive A:.
6. Type [Y] to copy DMDRVR.BIN.
7. Insert the DOS diskette again.
8. Insert the Disk Manager diskette again.
9. Type [Y] to copy XBIOS.OVL.
10.Insert the DOS diskette again.
11.Insert the Disk Manager diskette again.
Note: In the event that the Rescue disk is needed, boot the
system up with it and attempt to restore the integrity
of the boot structure.
Memory
------
DMDRVR.BIN takes up 8,064-16,128 (8K-16K) conventional memory.
Dynamic Drive Overlay takes up 4,592 (4.5K) conventional memory.
Dual Channel Cards
------------------
When a drive is installed on a controller card that supports more
than two IDE drives, Disk Manager can be used on the first channel
to gain more than 528 million bytes if the controller card does not
support the first channel. To do this you must add a [S] to the end
of the DMDRVR.BIN line in the CONFIG.SYS. Disk Manager also has the
capability to work with a secondary address. That address is 170h
but for support of drives over 1024 CYL's the controller must also
use IRQ15.
DM Switches
-----------
ALT-M Takes the user from the Automatic mode to Manual mode.
This command is just the opposite of the ALT-A command.
ALT-O Disables Maxtor only support.
ALT-T Brings up a Miscellaneous Maintenance menu. Machine
Information XBIOS Information Disk Subsystem Overview
W Used in the Partition Setup and Configuration menu
to rewrite the DDO and DOS Master Boot Records. Similar
to the FDISK /MBR. Be careful not to set a partition
active using FDISK or FDISK /MBR on a drive that is using
the DDO or DMDRVR.BIN.
Un-installation
--------------
Option 1 Basic Un-install:
1. Remove any file modifications made by Disk Manager: [DMCFIG /R]
3. Back all data.
4. Jumper the drive accordingly.
5. Set the BIOS accordingly.
6. Repartition using FDISK.
7. Format.
Option 2 If the basic fails:
1. Low level using IDE_FMT.EXE (available on Maxtor's BBS).
2. Partition using FDISK.
3. Format.
Option 3 Technical Un-install.
This is the most powerful un-install. The resolution zeros out the
first 17 sectors on the hard drive.
1. Insert the Disk Manager diskette into a drive.
2. Type [DM].
3. Type [ALT-T].
4. Type [D] for Disk subsystem.
5. Highlight the boot drive and press [ENTER].
6. Type [CTRL-F10].
7. Highlight YES and press [ENTER].
DDO Integrity
-------------
The user boots up the system and receives a DDO integrity error
and the system locks. The user can boot to a Rescue Disk and
access the data.
Causes
1. Boot sector virus.
2. Install failed.
Fixes
1. Insert the Disk Manager disk and type [DMCFIG /Y].
2. Execute Disk Manager in the Manual mode.
3. Type [H] for Hard disk installation menu.
4. Type [ENTER] to select Disk 1.
5. Type [P] for Partion Setup.
6. The first line should show a <*DOS>.
7. Type [W] to reset the Master Boot Record.
8. Type [ENTER].
9. Reboot.
Q. Unix or Novell will not install correctly on a drive thatÆs
over 504 MB.
A. Check the BIOS Setup. Novell and Unix will not install if
>16 heads are defined in CMOS. For complex issues contact
the operating system manufacture.
Q. During the installation of OS/2 on a hard drive over 504 MB
you get a red screen with the message "INSTALL ERROR". What
do I do?
A. OS/2 does not support bootable partitions in excess of 503
CMOS Mbytes for most systems with an older BIOS. If you
attempt to configure your system this way, you will get a
red screen with the message "INSTALL ERROR". Use the following
procedure to alleviate this problem:
1. Delete the Non-DOS partition.
A. Use a bootable DOS diskette (> v5.xx) Containing the DOS
version of FDISK.
B. Run FDISK and delete the Non-DOS partition.
C. Restart the system with an OS/2 boot disk.
2. Define the boot partition to be 503 CMOS Mbytes or less.
3. Define the remaining unpartitioned disk space as
"Extended ."
4. Save the new partition information and continue installation.
5. If any partition has more than 1024 cylinders, format
with HPFS file system.
Q. What is the warranty period on your Hard Drives?
A. All new Maxtor 3.5-inch Hard Drives have a two year warranty,
EFFECT Jan 1994.
Q. What systems will my Maxtor Hard Drive work in?
A. If your computer is 100% IBM AT compatible, and has either a
40-pin AT IDE interface on the mother board, or a 16 bit IDE
host adapter and slot available, Maxtor Drives are compatible.
Q. What do I have to do to my original Hard Drive when adding
my Maxtor.
A. One Hard Drive must be configured as a Master, and the other
as a Slave. Refer to your original Hard Drive documentation for
Master/Slave jumper positions. If you are installing your
new Maxtor Drive with a non-Maxtor Hard Drive, you may
need to contact the manufacturer for Master/Slave Jumper
information. As of the date of this publication, the
phone numbers are:
Conner 800-426-6637
IBM 800-772-2227
Quantum 800-826-8022
Seagate 408-438-8222
Western Digital 800-832-4778
Q. I get the message HDD controller failure after installing my
Maxtor Hard Drive ?
A. This may occur when you first boot the system. Retrace the
steps for the CMOS setup, cabling, and jumper configuration. Make
sure the following instructions have been followed correctly.
1. IDE card, if installed, is properly seated .
2. Connections at both ends of the Hard Drive cable are
secure and correct polarity is observed.
3. Jumper selections and the hard drive(s) are correctly
set for your configuration.
4. Power is properly connected.
9. MAXTOR COMPANY INFORMATION
=============================
MAXTOR CORPORATION
------------------
211 River Oaks Parkway, San Jose, CA 95134 Maxtor Corp., headquartered
in San Jose, Calif., designs and manufacturers high-performance Winchester
and optical data storage products ranging from 84 megabytes to 1.7 gigabytes
in the 1.8-inch, 2.5-inch, 3.5-inch and 5.25-inch form factors.
Maxoptix Corp., which is owned jointly by Maxtor and Japan-based Kubota Corp.,
is a leading supplier of optical storage products. Maxtor stock trades under
the NASDAQ symbol MXTR.
MAXTOR PRODUCT APPLICATIONS SUPPORT
-----------------------------------
1-800-2-MAXTOR (1-800-262-9867) (U.S. and Canada)
1-303-678-2045 (Outside U.S., Canada and Europe)
1-303-678-2620 Fax
+353 1 204 1111 (Europe)
MAXTOR BULLETIN BOARD SERVICE
-----------------------------
14,400 Baud (8-1-N) (303) 678-2222
14,400 Baud (8-1-N) +49 89 963 131 (Europe)
For Maxtor customers with access to a modem, a 24-hour, seven days
a week bulletin board service is available. You may use the bulletin
board service to access and/or download information and utilities
maintained in the Maxtor data files, (i.e., test utilities, drive
specifications, jumper options). You may also communicate with Maxtor
through electronic mail using the bulletin board service. The bulletin
board service supports 2400, 9600 and 14,400 baud and uses eight data
bits, one stop bit and no parity.
MAXTOR MAXFAX SERVICE
---------------------
1-800-2-MAXTOR (1-800-262-9867) (U.S. and Canada)
1-303-678-2618 (Outside U.S., Canada and Europe)
+353 1 204 1122 (Europe)
Use a touch-tone phone to call and order documents from this automated
fax retrieval system. MaxFax will automatically send requested material
to the fax machine phone number specified during the ordering session.
10. MAXTOR NO QUIBBLE SERVICE PLAN
==================================
If you purchased the Hard Drive Kit and did not receive all of the
component listed on the packing list, call 1-800-2-MAXTOR or
+353 1 204 1111 (Europe) and replacement parts will be sent free of
charge. In the unlikely event that your Maxtor Hard Drive requires
repair, Maxtor will promptly send you a replacement hard drive. For
advanced replacement, call 1-800-2-MAXTOR or +353 1 204 1111 (Europe).
You will be asked to provide the serial number of your Maxtor Hard Drive
and a replacement hard drive will be shipped to you in less than
forty-eight (48) hours. If the hard drive is in warranty there will be
no charge for the repair. If the hard drive is out of warranty you will
be advised of the repair charges and your credit card will be billed.
Use the packaging material you receive with the replacement hard drive
to return the defective hard drive to Maxtor. Be sure to place the hard
drive in the anti-static bag provided before packing the hard drive in the
shipping container. Attach a copy of the receipt or bill of sale bearing
the appropriate Maxtor serial numbers as proof of purchase. Return to the
address indicated on the shipping label provided.
Please note that if the defective hard drive is not returned to Maxtor
within thirty (30) days, your credit card will be billed for the
replacement hard drive shipped to you.
11. LIMITED WARRANTY
====================
Maxtor warrants to the original consumer purchaser that new Maxtor
products will be free from defects in material and workmanship for the
MaxtorÆs warranty obligations are limited to the terms set forth below:
standard warranty period from the date of original purchase. The standard
warranty period is 2 years. For replacement disk drives the warranty on
the replacement drive is the remainder of the warranty on the original drive
or 90 days, whichever is longer. For disk drives obtained under the Maxtor
Upgrade Program, the warranty period is 1 year commencing on the date Maxtor
ships the drive to the customer. If you discover a defect, Maxtor will, at
its option, repair or replace the product at no charge to you, provided you
return it during the warranty period, with transportation charges prepaid, to
Maxtor in San Jose, CA; Bray, Ireland or Singapore. For warranty service,
contact Maxtor at 1-800-2MAXTOR (IN USA) to obtain a Return Material
Authorization (RMA) number. A copy of the receipt or a bill of sale bearing
the appropriate Maxtor serial number and model number may be required for
warranty service. The warranty applies only to the Maxtor products that
can be identified by the Maxtor trademark, trade name or logo affixed to
them. Maxtor does not warrant any product that is not manufactured by, for
or with permission from Maxtor. This warranty is not applicable to (i)
normal wear and tear; (ii) abuse, unreasonable use, mistreatment, or
neglect; (iii) damage caused by the equipment or system with which the
product is used or during installation; (iv) damage caused by modification
or repair not made nor authorized by Maxtor; or (v) products whose Maxtor
Serial Number has been removed or defaced.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. MAXTOR SPECIFICALLY
DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
AGAINST INFRINGEMENT. No Maxtor dealer, agent or employee is authorized
to make any modification, extension or addition to this warranty. MAXTOR
IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS PROFITS, DOWNTIME, GOODWILL,
DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING,
PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH MAXTOR
PRODUCTS. Some states do not allow the exclusion or limitation of incidental
or consequential damages or exclusions of implied warranties, so the above
limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary from
state to state.
12. Revision and Changes to README.1st
======================================
09-FEB-95 FIRST RELEASE
