HP DeskJet 690C Series Release Notes, version 9.03,
HP DeskJet 690C Series Release Notes, version 9.03

This document contains the latest information about your new HP DeskJet 690C Series printer.

Contents

Printer Software Installation Problems

Conflicts With Specific Software Programs

Conflicts with Banner Software

Formatting Problems With Print Regions and Margins

Other Known Problems

Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corp.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

PageMaker is a U.S. registered trademark of Adobe Corporation.

WordPerfect is a U.S. registered trademark of Corel Corporation.

Windows is a trademark of Microsoft Corporation.


Printer Software Installation

Installing Through the Control Panel

Installing on Computer Systems with FaxWorks 3.0

Reinstalling the HP DeskJet printer software after reinstalling Windows 3.1

Gateway ATI Mach 32 Driver 3.10 (ATIKey)


Installing Through the Control Panel

HP DeskJet printer software cannot be installed through the Control Panel. Use the SETUP.EXE program on disk 1 that came with your printer (from the Program Manager, select File, Run..., then type a:\setup).


Installing on Computer Systems with FaxWorks 3.0

Before installing the HP DeskJet printer software, edit the SYSTEM.INI file as follows:

Change the line "comm.drv=fx-comm.drv" to "comm.drv=comm.drv".

To edit the SYSTEM.INI file, select File, Run... from the Program Manager, then type "sysedit" and click OK. Click on the window that says "C:\WINDOWS\SYSTEM.INI", edit the file, then select File, Save.

This problem is corrected in newer releases of FaxWorks. Contact the manufacturer of your computer system for a newer dated copy of Faxworks. The newer copy you receive may still be labeled version 3.0.


Reinstalling the HP DeskJet printer software after reinstalling MS Windows
Reinstalling the HP DeskJet printer software after reinstalling Windows 3.1

If you re-install Microsoft Windows after installing the HP DeskJet printer software, you must also re-install the printer software to ensure correct printer operation.


Gateway ATI Mach 32 Driver 3.10 (ATIKey)

ATIKey is a program that comes with ATI ultra cards installed on Gateway P5-60 Pentium machines. A General Protection fault will occur in ATIKey when installing the printer software. Press the Continue key after the GP fault to continue install. Restart Windows when installation is complete. The driver will be installed correctly.


Conflicts With Specific Software Programs

At the time this printer software was released the following known software program limitations existed.

(Click on a software program for information on known conflicts.)

Ami Pro

ATM (Adobe Type Manager)

Corel Draw

Excel

Family Tree Maker

Harvard Graphics

HP Explorer

Improv

Lion King Print Studio

Managing Your Money

Mickey and Crew Print Studio

PageMaker

Paintbrush

PowerPoint

Print Artist

PrintMaster Gold

Print Shop Deluxe

Print Shop Deluxe Companion

Publisher

RAM Doubler

SuperQueue

Word For Windows

WordPerfect

WordPro

Works

Write


Ami Pro 3.0 (Lotus)
Ami Pro 3.0, 3.1 (Lotus)
WordPro 1.0 (Formerly Ami Pro)

 Background colors and fill patterns may not print correctly.

 Text spacing, bolding, or special characters may print incorrectly when text is formatted for full justification. This happens randomly and the next print out will probably be correct. This problem is fixed in WordPro which replaces Ami Pro.

 If you can only print one print job per reboot, disable the background spooler.

Ami Pro

1.	Select User Setup from the Tools menu.

2.	Click the Options button.

3.	Uncheck the Print in Background checkbox under Speed Options.

4.	Click OK.

WordPro

1.	Select User Setup from the File menu.

2.	Click the General tab.

3.	Uncheck the Print Docs in Background checkbox.

4.	Click OK

Ami Pro/WordPro Technical Support


ATM 2.5 and earlier (Adobe)
ATM earlier than 3.0 (Adobe)

 The HP DeskJet version 9.03 driver is only compatible with Adobe Type Manager version 3.0 or later. If your ATM version is earlier than version 3.0, contact Adobe for an upgrade. Using TrueType fonts is one way of getting around this problem.

 When "Best" mode is selected, large fonts do not print correctly. To fix this problem select the "Treat Black as...  Graphics" setting in the HP Configuration program.

Click here [image] to change this now.

Adobe Technical Support


Corel Draw 4.0 and 5.0
Corel Draw 4.0 and 5.0(Corel)

Corel Draw 4.0

 If fractal fills are printing slowly, check the CORELPRN.INI file in the directory COREL4\CONFIG. If the line "Rasterize=1" exists, delete it and save the file. Run Corel and try printing again.

 Portions of printed output may be rotated 180 degrees and enlarged. Restart Windows and try printing again.

Corel Draw 5.0

 Bitmaps print at low resolutions and colors may be very dark. This problem was fixed in version 5.0.F2

Corel Draw Technical Support


Excel 4.0 (Microsoft)

 After a print job is canceled , an error message may be displayed. Click OK to return to the software program. This is fixed in version 5.0.

 Some paths to the driver dialogs do not work correctly and settings are not retained. Use the following path to reach a printer setup that works:

For version 4.0: File, Page Setup, Printer Setup, Setup
For version 5.0: File, Page Setup, Options

 Documents formatted for printers other than HP DeskJet printers may shrink when printed. Changing print settings has no effect. This is fixed in version 5.0.

Excel Technical Support


Family Tree Maker
Family Tree Maker (Banner Blue Software)
Deluxe Edition, version 2.01

 The HP Print Settings dialog box will cause the application to stop responding when accessed from within Family Tree Maker (File, Print Setup, Options or File, Print Family Page, Setup, Options). To change print settings, access the HP Print Settings dialog box from the Control Panel.

Click here  [image]  to open the Printers Control Panel now.

Family Tree Maker Technical Support


Harvard Graphics 2.0 (Software Publishing Corporation)
Harvard Graphics 2.0 (SPC)

 If you are using Harvard Graphics with SuperQueue version 3.01/3.02 and you get the error message "SuperQueue cannot continue-disk may be full" when printing TIF graphics, turn off SuperQueue and reprint the document. It is recommended that SuperQueue not be used with HP DeskJet printers.

 When the HP Print Settings dialog box is called from inside Harvard Graphics, orientation and paper size setting changes are ignored by Harvard Graphics.

Harvard Graphics Technical Support


HP Explorer (Hewlett-Packard)

 If you have the HP Explorer software for the HP LaserJet 4L running in background and you attempt to print with an HP DeskJet printer driver, you may get an error message "Not Enough Memory To Print". To print with the HP DeskJet printer driver, either turn off the HP Explorer Software or add the "/x" switch to the STAT4L.EXE command in your AUTOEXEC.BAT file. The command should then read:

"STAT4L.EXE /x".

Using the /x switch may increase the time it takes for HP Explorer to "Pop Up."

HP Technical Support


Improv 2.0 (Lotus)

 Images with scaling factors greater than 100% will be clipped.

Lotus Technical Support


Lion King Print Studio

 This software program is not designed to print on continuous paper when printing banners. Whether you print on continuous paper or cut sheet paper you will need to cut and tape the sheets together.

 When printing multiple pages using an earlier copy of this program, eventually black objects begin to drop out. Each printout gets progressively worse. When this begins to occur close all software programs, restart Windows, and print again. To solve this problem contact the software manufacturer for a later copy of the program.

Lion King Print Studio Technical Support


Managing Your Money
Managing Your Money (Meca)

 Changes in the HP Print Settings dialog box will not take affect. Some settings may work if selected through the Control Panel.

Managing Your Money Technical Support


Mickey and Crew Print Studio

 This software program is not designed to print on continuous paper when printing banners. Whether you print on continuous paper or cut sheet paper you will need to cut and tape the sheets together.

Mickey and Crew Print Studio Technical Support


PageMaker 5.0 (Adobe)

 If Print Manager is turned off, a PM5APP error may be displayed during printing on the second print job. To fix this, turn Print Manager on.

 Color pattern fills do not always print with the correct pattern.

 Some documents created in version 4.0 may not print correctly in version 5.0.

PageMaker Technical Support


Paintbrush (Microsoft)

 When printing from Paintbrush with the video driver set to 32K or more, the error message "Not enough memory" will appear.

Microsoft Technical Support


PowerPoint
PowerPoint (Microsoft)

 If you are printing gradient fills or graphics, they may contain black horizontal lines. To fix this, uncheck the 'Rectangles' checkbox in the HP Configuration program.

Click here [image] to change this now.

PowerPoint Technical Support


Print Artist
Print Artist 2.5 (Sierra)

 When printing banners: after selecting File, Print, a Print Control Panel/Preview dialog box appears. Click the Print Area button. The Setup Printable Area dialog box appears. Select the Use Printable area values checkbox, then type "0" in the Top box and the Bottom box.

This change is necessary only once. After you make the change, the program remembers the settings.

Print Artist Technical Support


PrintMaster Gold 2.00.00
PrintMaster Gold 2.00.00 (Mindscape)

 This software program is not designed to print on continuous paper when printing banners. Whether you print on continuous paper or cut sheet paper you will need to cut and tape the sheets together.

PrintMaster Gold Technical Support


Printshop Deluxe 1.0 (Broderbund)
Print Shop Deluxe 1.0 and 2.0 (Broderbund)

Print Shop Deluxe 1.0

 Objects that go outside of the print region are clipped. The program does not provide a means of adjusting the bottom margin of the document to fit within the limits of the printer driver's margin settings. This problem is fixed in version 2.0.

 If a paper size other than Letter is selected in the printer driver when a document is sent to print, a message may display asking the user to select either Portrait or Landscape orientation. The selection has no effect on how the document is printed.

 When using HP Banner Paper, uncheck the Cut sheet banner printing checkbox in the File, Preferences dialog box.

Print Shop Deluxe 2.0

 A4 paper size is not supported for banners.

 When using HP Banner Paper, uncheck the Cut sheet banner printing checkbox in the File, Preferences dialog box.

Print Shop Deluxe Technical Support


Print Shop Deluxe Companion
Print Shop Deluxe Companion (Broderbund)

 When printing envelopes, make sure to set the position to Right and Top in the Print Shop Deluxe Companion Print dialog box. Also, make sure to insert envelopes with the top edge of the envelope facing left (180 degrees from the icon on the printers IN tray).

Print Shop Deluxe Technical Support


Publisher 1.0 and 2.0 (Microsoft)

Publisher 1.0

 You cannot change the HP print settings from Microsoft Publisher 1.0. You must change them through the Control Panel.

 If you are printing cards and images are missing after you've printed, check the 'MS Publisher Printing' checkbox in the HP Configuration program.

Click here [image] to change this now.

Publisher 2.0

 Information at the bottom of a page may be clipped. Increase the bottom margin of your page. See the user's guide for print region specifications.

 When printing on banner (continuous) paper, the Tile Printing Options dialog will pop up with the Overlap Tiles By: set to 0.25. Set this setting to 0.0 (zero inches).

 When printing envelopes, the return address may be clipped. Shift the return address to the right approximately 1" (25mm) from where the return address box shows it should be.

 Printing Index Cards results in a Not Enough Memory error message.

 If you are printing cards and images are missing after you've printed, check the 'MS Publisher Printing' checkbox in the HP Configuration program.

Click here [image] to change this now.

Publisher Technical Support


RAM Doubler (Connectix)

 Printing bitmap graphics while RAM Doubler is running will cause a general protection fault (GPF). This is fixed in version 1.02.

RAM Doubler Technical Support


SuperQueue 3.01, 3.02 (Zenographics)

 SuperQueue is not recommended for use with HP DeskJet printers.

 When printing PageMaker 4.0 documents in PageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document.

 If Print Manager is turned on while SuperQueue is running, documents will print incorrectly (meaningless characters will print).

SuperQueue Technical Support


Word For Windows, Versions 6.0 and earlier (Microsoft)

 Default footer settings may be outside the printable region on some printers. To move the footer within the printable region, change the default footer settings so that the footer is at the minimum print region specifications.

 Edges of italic characters may be clipped in version 2.0. This problem is fixed in version 6.0.

 If the 'copies' setting for a document is changed in the HP Print Settings dialog box, the change will not happen for that print job, however, the change will happen when the next document is sent to print.

 When printing to a file, the path and filename must be shorter than 30 characters. Otherwise, the file that is created will be empty.

Word for Windows Technical Support


WordPerfect 6.0 (Corel Corporation)

 WordPerfect reads the minimum print margins only when it is first started. These margins are determined by the paper size and orientation settings in the driver. If you are unable to set the margins to the minimum values for the printer, exit WordPerfect and make sure that the correct paper size and orientation settings are set in the driver through the Windows Control Panel. Then restart WordPerfect. This problem has been fixed in version 6.0a. Contact WordPerfect for upgrade information.

 HPs duplex printing feature is not available through WordPerfect.

WordPerfect Technical Support


Works 2.0A, 3.0, 3.1 (Microsoft)

 Charts print incorrectly when the Automatic ColorSmart setting is selected in the HP Print Settings dialog box.

Works Technical Support


Write 3.1 (Microsoft)

 When printing envelopes, the left and right margins are switched with each other. If clipping occurs when printing envelopes, switch the left and right margin settings.

Microsoft Technical Support


Conflicts with Banner Software

At the time this printer software was released the following known banner printing limitations existed.

Lion King Print Studio

Mickey and Crew Print Studio

Print Artist

PrintMaster Gold

Print Shop Deluxe

Publisher 2.0


Formatting problems with print regions and margins

The minimum margins using the HP DeskJet printer driver is 0.04 in.for the top margin and the bottom margin varies by printer. Versions3.x or earlier of HP DeskJet Series printer drivers had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of this driver or restore the printer margins to the settings used in previous versions of this driver.

To use similar print region to versions 3.x or earlier of the HP DeskJet Series printer drivers, check the "Adjust Print Region" checkbox in the HP Configuration program.

Click here [image] to change this now.

NOTE:	With this change, all data printed will be shifted up from what you see on your screen.

The printable area on a page using the HP DeskJet printer driver differs from the printable area allowed by DOS software programs.


Other Known Problems

The driver will not install to an HP Omnibook (Models 300 and 425)

"Incompatible Print Manager" error message

"Printer Port Problem" error message

Conflicts with other printer drivers

Large fonts print incorrectly - ATM


The driver will not install to an HP Omnibook (Models 300 and 425)

HP Omnibooks have a subset of Microsoft Windows. Windows on HP Omnibooks do not have the file LZEXPAND.DLL in the WINDOWS\SYSTEM directory. This file is required in order to install the HP DeskJet printer software and is included in the WINDOWS\SYSTEM directory on most desktop and laptop systems using Microsoft Windows 3.1 or later. Obtain a copy of the file and put it in the WINDOWS\SYSTEM directory of your HP Omnibook before installing the printer driver. The LZEXPAND.DLL file is shipped with HP Omnibook models 430 and later.


"Incompatible Print Manager" error message

If an HP LaserJet 4 printer driver is installed after the HP DeskJet printer software is installed, an "Incompatible Print Manager" error message will appear. The HP DeskJet printer software must be reinstalled.


"Printer Port Problem" error message

If the selected printer is connected to FILE (instead of an LPT port), the message "Printer Port Problem" will appear. When this happens, the HP DeskJet Toolbox is attempting to communicate with the selected printer and is unsuccessful when the output is being sent to a file. Do not attempt to monitor the status of a print job that is being sent to a file.


Conflicts with other printer drivers

The Print Manager allows only one queue processor on a port to be recognized. The HP DeskJet printer software has its own unique queue processor identity in the [spooler] section of the WIN.INI file. This identity is 'qp.lpt1=hpfqpr08.dll'.

Other printers that use a queue processor have their own unique identities, denoted by a file 'xxxqp.dll'. If you are using a printer driver besides the HP DeskJet printer driver, either hook the other printer up to a separate LPT port, or modify the 'qp.lptx=' line in the WIN.INI file to reflect that printer's queue processor identity.


Lotus

Ami Pro/WordPro Technical Support

(508) 988-2500 (U.S.)

Lotus Technical Support

(508) 988-6400 (U.S.)

e-mail: support@lotus.com

internet: http://www.lotus.com/csserv/


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Adobe

Adobe Technical Support

(408) 986-6530 (U.S.)

PageMaker Technical Support

(206) 628-4531 (U.S.)

e-mail: techdocs@adobe.com

internet: http://www.adobe.com/


Connectix

RAM Doubler Technical Support

1-800-839-3627

(415) 571-5100 (U.S.)

FAX (415) 571-5195 (U.S.)

e-mail: support@connectix.com

internet: http://connectix.com/connect/tech.html


Corel

Corel Draw Technical Support

(613) 728-7070 (U.S.)

e-mail: custserv@corel.ca

internet: http://www.corel.ca/support/contact.htm

WordPerfect Technical Support

1-800-451-5151 (U.S.)

e-mail: wptech@corel.com

internet: http://www.corelnet.com


Microsoft

Excel Technical Support

(206) 635-7070 (U.S.)

Paintbrush Technical Support

Write Technical Support

(206) 454-2030 (U.S.)

PowerPoint Technical Support

(206) 635-7145 (U.S.)

Publisher Technical Support

(206) 635-7140 (U.S.)

Word for Windows Technical Support

(206) 462-9673 (U.S.)

Works Technical Support

(206) 635-7130 (U.S.)

internet: http://www.microsoft.com/support/


SPC (Software Publishing Corporation)

Harvard Graphics Technical Support

(970) 522-9064 (U.S.)

internet: http://www.spco.com/support/support.html


HP (Hewlett-Packard)

Explorer Technical Support

(208) 323-2551 (U.S.)

internet: http://www.hp.com:80/cposupport_guide.cpoguide.html


Broderbund

Print Shop Deluxe Technical Support

(415) 382-4700 (U.S.)

1-800-521-6362 (U.S. only)

e-mail:support@broderbund.com or Bbund Tec1@aol.com for America On-Line users

internet: http://www.broder.com/support/support.html


Zenographics

SuperQueue Technical Support

(714) 851-2191 (U.S.)

e-mail: doni@zeno.mhs.compuserve.com

internet: http://www.zeno.com/support.html


Maxis Technical Support
Sierra

Print Artist Technical Support

1-800-742-7725

internet: http://www.sierra.com


Meca

Managing Your Money Technical Support

(203) 255-7562 (U.S.)


Banner Blue Software

Family Tree Maker Technical Support

(510) 794-6850 (U.S.)

internet: http://www.familytreemaker.com/supptop.html


Disney Software

Lion King Print Studio Technical Support

Mickey and Crew Print Studio Technical Support

1-800-228-0988

Mickey and Friends Print Studio

1-800-353-1368

internet: http://www.disney.com

e-mail: sysop@disneysoft.com


MicroLogic
Mindscape

PrintMaster Gold Technical Support

(510) 652-5464 (U.S.)

internet: http://www.mindscape.com