The Enhanced Print Troubleshooter is a diagnostic tool developed by 
the Decision Theory Group at Microsoft Research and Microsoft 
Product Support Services.  The Enhanced Print Troubleshooter uses 
probabilities and costs associated with different faults to generate
a list of recommended troubleshooting steps.  When you run the 
Enhanced Print Troubleshooter, the list of recommendations is 
regenerated after each question is answered, based on what the 
system knows about the problem you are having and the printing 
configuration. 

The Enhanced PTS can be invoked by clicking the shortcut included 
in this folder or entering EPTS via a command line or custom shortcut, 
with the following optional arguments. Note that the files pts.bin, 
dxdll.dll, and pts.hlp should reside in the directory where the PTS 
application resides.

Usage: EPTS [/sy|/sn|/sa][/ry|/rn] [datafile]

Options	Meaning

/sy     sense yes - detect default printer configuration (default)
/sn     sense no  - do not detect default printer configuration 
/sa     sense ask - ask user 

/rn     do not show recommendations (default)
/ry     display ranked list of recommended steps in status window 

datafile

The datafile contains probability and cost information.  The default is 
PTS.BIN included in this directory. The files pts.bin, dxdll.dll, 
and pts.hlp should reside in the directory where the EPTS application 
resides.