-------------------------------------------------------------------- SUPPORT.TXT for Microsoft Chat For Microsoft Windows 95 and Windows NT October 1997 -------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1997 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view support.txt on screen in Notepad, maximize the Notepad window. To print support.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. -------- CONTENTS -------- Your Guide to Microsoft Technical Support Self-Help Tools to Find Answers Yourself Direct Assistance with a Microsoft Technical Support Engineer Technical Support Worldwide Your Guide to Microsoft Technical Support ========================================= If you have a technical question about Microsoft Chat, use this book, The Web the Way You Want It, or consult Help. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer. Note * The services and prices listed here are available in the United States and Canada only. Self-Help Tools to Find Answers Yourself ======================================== Microsoft Technical Support Online ---------------------------------- This innovative site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Use the Troubleshooting wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://www.microsoft.com/support/ today and see how easy it is to find the answers you need. Direct Assistance with a Microsoft Technical Support Engineer ============================================================= Standard No-Charge Support -------------------------- If you still need answers to your technical questions, Microsoft offers no-charge support for retail* versions of this product as follows: Standard No-Charge Support for Microsoft Chat is provided as part of the support available for Internet Explorer. Specifically, 90 days of no- charge support, beginning with the first time you contact an engineer with a question on either Microsoft Chat or Internet Explorer. To receive Standard No-Charge Support, in the U.S., call (425) 635- 7123, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (905) 568-4494, 5:00 A.M. to 5:00 P.M. Pacific time, Monday through Friday, excluding holidays. Toll- charges may apply. Note * If your Microsoft product was pre-installed or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product. Pay-Per-Incident Support ------------------------ If you require support after normal business hours, or if your 90 days of Standard No-Charge Support, as described above, have expired, you can purchase Pay-Per-Incident Support. In the U.S., for a fee of $35 US per incident, call (800) 936-5700 or (900) 555-2000, 24 hours a day, seven days a week, including holidays. In Canada, for a fee of $45 CDN plus tax per incident, call (800) 668- 7975, 5:00 A.M. to 9:00 P.M. Pacific time, seven days a week, excluding holidays. Note * Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill. Priority Annual Support ----------------------- If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account. In the U.S., for more information or to purchase an annual account, at a cost of $295 US per 10 incidents, call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit and incident against an existing account, call (800) 936-4700, 24 hours a day, 7 days a week, including holidays. In the Canada, for more information, to purchase an annual account at a cost of $295 CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, 5:00 A.M. to 9:00 P.M. Pacific time, seven days a week, excluding holidays. Submitting Questions via the Internet ------------------------------------- In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident or Priority Annual support questions via the Internet with Web Response. For more details, visit Microsoft Technical Support Online at http://www.microsoft.com/support/ Additional Support Options ========================== Support Programs and Services ----------------------------- Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, see the Support.txt online document or visit Microsoft Technical Support Online at http://www.microsoft.com/support/ Text Telephone -------------- Microsoft text telephone (TT/TTY) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TTY modem, call (425) 635-4948. In Canada, using a TT/TTY modem, call (905) 568-9641. Technical Support Worldwide =========================== Support services and prices may vary outside the United States and Canada. For information about support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Support.txt online document or visit Microsoft Technical Support Online at http://www.microsoft.com/support/ Note * The services and prices listed here are available in the United States and Canada only. Support services may vary outside the U.S. and Canada. For more information about support in other locations, contact your local Microsoft subsidiary. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. If you are outside the United States and have a question about a Microsoft product, first: * Consult the documentation and other printed information included with your product. * Check online Help. * Check the Readme documents that come with your product disks. These files provide general information that became available after the books in the product package were published. * Consult electronic options such as CompuServe forums or bulletin boards, if available. If you cannot find a solution, you can receive information about how to obtain product support by contacting the Microsoft subsidiary office that serves your country. Calling a Microsoft Subsidiary Office ------------------------------------- When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of Microsoft product that you are using. * The type of hardware that you are using, including network hardware, if applicable. * The operating system that you are using. * The exact wording of any messages that appeared on your screen. * A description of what happened and what you were doing when the problem occurred. * A description of how you tried to solve the problem. The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. Support policies may vary by country. Area Telephone Numbers ____________________________________________________ Argentina Microsoft de Argentina S.A. Technical Support: (54) (1) 314-0560 Customer Service: (54) (1) 819-1900 Fax: (54) (1) 819-1921 Australia Microsoft Pty. Ltd. Technical Support: (61) (02) 9805 1108 Fax: (61) (02) 9805 1108 Austria Microsoft Ges.m.b.H. Phone: (+43) 1 610 64-0 Fax: (+43) 1 610 64-200 Information: 0660-6520 CompuServe: GO MSEURO (Microsoft Central Europe) Standard Support: Installation and Handling Windows 95: 0660-6510 General information about Support Network in Central Europe: Fax: 0049/2622/167006 Belgium Microsoft NV Phone: +32-2-730 39 11 Fax: +32-2-726 96 09 Microsoft Information Center: +32-2-481 52 52 CompuServe: 02-2150530 (GO MSBEN) Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Argentina Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514-7100 Fax: (55) (11) 5514-7106 / 5514-7107 Technical Support: Phone: (55) (11) 5506-8087 Fax: (55) (11) 5506-8506 Bulletin Board Service: (55) (11) 5506-1234 Customer Support: (55) (11) 822-5764 Canada Microsoft Canada Inc. Head Office Phone: 1 (905) 568-0434 Customer Support Centre: 1 (800) 563-9048 Technical Support (Desktop Systems including Microsoft Windows 95: 1 (905) 568-4494 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD) 1 (905) 568-9641 Bulletin Board Service: 1 (905) 507-3022 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Technical Support: (214) 714-9100 Fax: (809) 273-3636 Central America See Latin America Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Personal Operating Systems: Phone: 56-2-330-6222 Fax: 56-2-341-1439 Customer Service: 56-2-800-213121 Colombia Microsoft Colombia Phone: (571) 618 2245 Technical Support: Phone: (571) 618 2255 Fax: (571) 618 2269 Czech Republic Microsoft s.r.o. Phone (+42) (2) 611 97 111 Technical Support: (+42) (2) 2150 3222 or 53 52 56 (Windows only) Fax: (+42) (2) 611 97 100 Denmark Microsoft Denmark AS Technical Support: (45) (44) 89 01 11 Phone: (45) (44) 89 01 00 Fax: (45) (44) 68 55 10 Microsoft FaxSvar: (45) (44) 89 01 44 Microsoft BBS: (45) (44) 66 90 46 (Document 303030 in FaxSvar contains detailed instructions) Microsoft MSDL: (45) (44) 66 90 46 Microsoft FastTips: (45) (44) 89 01 44 Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Technical Support (Personal Operating Systems & Desktop Applications: Phone: (971) (4) 524 488 Fax: (971) (4) 524 495 E-mail: mts@emirates.net.ae Priority Support Information: (971) (4) 555 752 Ecuador Corporation Microsoft del Ecuador S.A. Phone: (593) (2) 460-447, (593) (2) 460-451 Customer Service: (593) (2) 460-453, (593) (2) 460- 458 Technical Support: (593) (2) 463-094 Egypt Microsoft Egypt Phone: +202-418-6101 Fax: +202-4174766 Technical Support (Personal Operating Systems & Desktop Applications: Phone: (202) 261 3991 / 6 Fax: (971) 403 2718 England See United Kingdom Finland Microsoft OY Phone: (358) (90) 525 501 Fax: (358) (90) 522 955 Technical Support Phone: (358) (90) 525 502 500 Microsoft FaxSvar: (46) (0) 8-752 29 00 (Information in Swedish and English) Microsoft BBS: (46) (0) 8-750 47 42 (Information in Swedish and English) Microsoft MSDL: (358) (90) 455 03 66 Microsoft FastTips: (358) (90) 525 502 550 For Technical Support, please contact your local dealer. France Microsoft France Phone: (33) (1) 69-86-46-46 Fax: (33) (1) 64-46-06-60 Technical Support: Phone: (33) (1) 59-85-96-33 (Province) or (33) (3) 49-49-49-57 Fax: (33) (1) 69-28-00-28 French Polynesia See France Germany Microsoft GmbH Phone: 089/3176-0 CompuServe: GO MSEURO (Microsoft Central Europe) Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000# Standard Support: Installation and Handling Windows: 089/3176-1110 Windows 95: 089/3176-1115 Fax: 089/3176-1000 General information about the Microsoft Support Network in Central Europe: Fax: 02622/167006 Greece Microsoft Hellas, S.A. Phone: (30) (1) 6806-775 through (30) (1) 6806-779 Fax: (30) (1) 6806-780 Technical Support: Phone: (30) (1) 9247-030 Fax: (30) (1) 9215-363 Hong Kong Microsoft Hong Kong Ltd. Technical Support: (852) 2804-4222 Fax: (852) 560-2217 Product Support Faxback Service: (852) 2535-9293 Hungary Microsoft Hungary Phone: +36 (1) 268 1668 Fax: +36 (1) 268-1558 Technical Support: +36 (1) 267-4636 (2MSINFO) Iceland See Denmark India Microsoft India Phone: (011) (91) (80) 509 2678, (011) (91) (11) 646 0767, 646 0813 Fax: (011) (91) (80) 509 2601, (011) (91) (11) 647 4714 Indonesia (SP) Indonesia - Jakarta Technical Support: 62 21 5721060 Fax: 62 21 5732077 Ireland See United Kingdom Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834 Italy Microsoft SpA Phone: (39) (2) 7039-21 Fax: (39) (2) 7039-2020 Microsoft by Fax (Fax-on-demand service): (39) (2) 70-300-703 Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388 Bulletin Board Service: (39) (2) 7030-0102 Technical Support: (39) (2) 70-398-351 Microsoft Consulting Service: (39) (2) 7039-2400 Microsoft Rome Office: (39) (6) 5432-497 Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (424) 41-8700 Technical Support options/ Support Contract: Phone: 0120-37-0196 (toll free domestic only) Customer Service Phone (Version upgrade/Registration): Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511 Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Service: 080-022-7337 (toll free domestic only) Technical Support (Windows) : (82) (2) 563-0054 Microsoft FastTips: (82) (2) 3453-7555 Latin America Microsoft Latin American Headquarters (USA) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Liechtenstein See Switzerland (German-speaking) Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Information Center: +32-2-481 52 52 CompuServe: +32-2-215 05 30 (GO MSBEN) Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking) Malaysia (SP) Microsoft (Malaysia) Sdn Bhd Phone: (60-3) 793-9595 Fax: (60-3) 791-6080 Mexico Microsoft Mexico, S.A. de C.V. Technical Support (Applications and Operating Systems): (52) (5) 325-0912 Customer Service: (52) (5) 325-0911 Fast Tips: (52) (5) 237-4894 Bulletin Board Service: (52) (5) 628-6200 (2400s/14400Kbaud, 8 bits, no parity, 1 stop bit, ANSI) (52) (5) 628-6202 (14400Kbaud, 8 bits, no parity, 1 stop bit, ANSI) User: MSMEXICO, NO Password Morocco Microsoft Afrique Du Nord Phone: (212) 2 47 10 72 Fax: (212) 2 47 10 86 Netherlands Microsoft BV Phone: 023-5689189 Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) Customer Service: 023-5677700 CompuServe: 020-6880085 (GO MSBEN) Bulletin Board: 023-5634221 (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bits, ANSI terminal emulation) New Zealand Microsoft New Zealand Ltd. Phone: 64 (9) 358-3724 Fax: 64 (9) 358-3726 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 307-0516 and 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: (47) (22) 02 25 00 Fax: (47) (22) 95 06 64 Techincal Support: (47) (22) 02 25 50 Microsoft BBS: (47) (22) 18 22 09 (Document 404040 in FaxSvar contains detailed instructions) Microsoft FaxSvar: (47) (22) 02 25 70 Microsoft MSDL: (47) (22) 18 22 09 Microsoft FastTips: (47) (22) 02 25 70 Papua New Guinea See Australia Paraguay See Argentina Peru See Latin America Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: 632 892 2295 or 2495 Fax: 632 813 2493 Poland Microsoft Sp.z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 628-69-24 Technical Support: +(48-22) 621-67-93 Portugal Microsoft Portugal, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support (All Clusters): (351) 1 4409280 ,-81, -82, or -83 Fax : (351) 1 44116555 Republic of China Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support: (886) (2) 508-9501 Republic of Ireland See United Kingdom Russia Microsoft A/O Fax: (+7) (502) 224 50 45 Saudi Arabia Microsoft Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support: (Personal Operating System and Desktop Applications): Phone: 800-124 0500 (toll free within Saudi Arabia) Fax: 966-1-4740576 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd. Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services Phone: (65) 433-5488 Customer Services Fax: (65) 339-9958 Product Support Services Phone: (65) 337-9946 Product Support Services Fax: (65) 337-6700 Slovenia Microsoft d.o.o (see Germany also) Phone: +386 61 1881 133 Fax: +386 61 1881 137 Technical Support: +386 61 123 23 54 or +386 64 331 020 Slovak Republic Microsoft Slovakia s.r.o. Phone (+42) (7) 37 63 02 Fax: (+42) (7) 37 66 71 Technical Support: (+42) (7) 31 20 83 South Africa Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27) 11 445 0046 Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (27) 11 445 0000 Fax: (+27) 11 445-0343 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Phone: (34) 1-807-9999 Fax: (34) 1-803-8310 Technical Support: (34) 1-807-9960 Customer Service: (34) 1-804-0096 FaxBack telephone: (34) 1-804-0096 Sweden Microsoft AB Phone: (46) (0) 8-752 56 00 Technical Support: (46) (0) 8-752 09 29 Microsoft FaxSvar: (46) (0) 8-752 29 00 Microsoft BBS: (46) (0) 8-750 47 42 (Document 202020 in FaxSvar contains detailed instructions) Information on Technical Support: (46) (0) 8-752 09 29 Microsoft MSDL: (46) (0) 8-750 47 42 Microsoft FastTips: (46) (0) 8-752 29 00 Fax: (46) (0) 8-750 51 58 Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 CompuServe: GO MSEURO(Microsoft Central Europe) Documentation: Phone: 155 59 00 Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich Standard Support: Installation and Handling Windows 95: 01-342-4085 Microsoft Software for Apple Macintosh: 01-342-4081 Technical support (French speaking): 022-738 96 88 General information about Microsoft Support in Central Europe: Fax: 0049/2622/167006 Thailand Microsoft Thailand Ltd. Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Turkey Microsoft Turkey Phone: (90) 212 258 59 98 Fax: (90) 212 258 59 54 Support Hotline Phone: (90) 212 258 96 66 Fax: (90) 212 258 95 99 Bulletin Board Service: 90 (212) 227 93 90 United Kingdom Microsoft Ltd. Fax: (0870) 60 20 100 Phone: (0870) 60 10 100 Bulletin Board Service: Microsoft KeyData: (0870) 50 30 200 (up to 28800 baud, no parity, 8 bits, 1 stop bit) Faxback Service: Microsoft KeyFax: (0870) 50 30 100 Technical Support: (0870) 50 10 100 Uruguay Technical Support: (598) (2) 77-4934 Venezuela Corporation MS 90 de Venezuela S.A. Phone: (582) 265-2250 Fax: (582) 265-0863 / (582) 265-2611 Technical Support: (582) 264-1933 Wales See United Kingdom