Maintenance and Troubleshooting << >>

Microsoft Exchange Server Setup

Setup copies files from the installation compact disc, configures services, creates registry entries, and starts the server's core services. Common problems are related to incorrectly preparing the server or service account before running Setup.

There is an error copying files.

Reasons Actions
Other applications are using the files. Close all other applications and run Setup again. If that fails, remove all programs from your Startup group, and restart the computer.
Windows NT Event Viewer displays the error "The system cannot find the file specified." The ESE97 key in the registry was not created. Close all applications and run Setup again. If that fails, remove all programs from your Startup group, and then restart the computer.

You can't connect to an existing server in the site.

Reasons Actions
The account running Setup does not have permissions for the other server. Grant Administrator permissions for the other server to the person running Setup at the site and for configuration objects.
The two servers do not have RPC network connectivity. Check for network problems. Install a common network protocol on both servers.

Services don't start after Setup is completed.

Reason Action
There is not enough memory. Use the System icon in Windows NT Control Panel to increase the virtual memory.