Troubleshooting Tools and Resources

Built-in tools and resources make troubleshooting Microsoft Exchange Server problems easier. Many of the tools can be used remotely to diagnose and fix problems throughout your organization.

This chapter describes the tools available for resolving problems. It includes Microsoft Exchange Server tools and Windows NT tools as well as those from other sources that are available to Microsoft Exchange Server. It is recommended that you read this chapter and familiarize yourself with the tools before a problem occurs.

Solving problems involves more than one source. Typically, you will consult:

• Link monitor display and log
• Server monitor display and log
• Message tracking log
• Diagnostic logs for connectors and services
• Your network topology or routing map
• Message queues
• Windows NT application event log