Maintenance and Troubleshooting << >>

General Properties

Use the General property page to define a directory name and a display name, create a log file, and set polling intervals.

Getting to the General property page

  1. In the Administrator window, choose Monitors.
  2. Double-click the server monitor you want to view or update.
  3. Select the General tab.

Defining the Directory Name and the Display Name

Use the General property page to define a directory name and a display name for this server monitor. You provide a directory name used for identification by the system and a display name that appears in the Administrator window.

  1. Select the General tab.
  2. In the Directory name box, type a name.
  3. In the Display name box, type a name.

Option Description
Directory name A maximum of 64 alphanumeric characters, which can include spaces and special characters. If no name is provided, the system prompts for a value.
Display name A maximum of 256 alphanumeric characters. This is the name that is displayed in the Administrator window. The syntax of this field is Unicode, which understands all languages and their special characters. If no name is provided, the system prompts for a value.

Creating Log Files

The log file stores information about servers and systems configured for that server monitor. The log contains the results of RPC requests for information. Creating log files is optional. However, they are helpful for troubleshooting problems with services within your organization. If no path and file name are specified, a log file is not created.

Tip   The log file is easy to find on the network if you specify the path using the UNC, such as \\Servername\C$\Slm1hour.log.

  1. Select the General tab.
  2. Choose Browse.
  3. Type or select the path and file name for the log file, and then choose OK.

Setting Polling Intervals

Use polling intervals to indicate how often the server monitor checks services. In a normal site, services are running, and the clock is not off by more than a specified interval. A critical site does not meet the criteria defined for a normal site. Because of this, the default polling interval for a normal site is longer than that of a critical site. Polling intervals for both normal and critical sites can be set to any duration.

  1. Select the General tab.
  2. In the Normal box, type a number, and then select either Seconds, Minutes, or Hours.
  3. In the Critical sites box, type a number, and then select either Seconds, Minutes, or Hours.

Option Description
Normal Indicate how often the monitor is to check services. The default is 15 minutes.
Critical sites Indicate how often the monitor is to check services on servers that
are in a warning or alert state. The default is 5 minutes.