Maintenance and Troubleshooting << >>

General Properties

Use the General property page to define a directory name and a display name, create log files, and set polling intervals.

Getting to the General property page

  1. In the Administrator window, choose Monitors.
  2. Double-click the link monitor you want to view or update.
  3. Select the General tab.

Defining the Directory Name and the Display Name

You provide a directory name used for identification by the system and a display name that appears in the Administrator window. The directory name is used for starting a link monitor automatically, though you can start it manually.

  1. Select the General tab.
  2. In the Directory name box, type a name.
  3. In the Display name box, type a name.

Option Description
Directory name A maximum of 64 alphanumeric characters, which can include spaces and special characters. If no name is provided, the system prompts for a value. The name cannot be changed.
Display name A maximum of 256 alphanumeric characters. The syntax of this field is Unicode, which understands all languages and their special characters. If no name is provided, the system prompts for a value. The name can be modified at any time.

Creating Log Files

The log file stores information about changes in connection and notification status. Creating log files is optional, but they are helpful for troubleshooting. If no directory and file name are specified, a log file is not created.

Tip   The log file is easy to find on the network. Specify the path using the universal naming convention (UNC), such as: \\Servername\C$\Slm1hour.log.

  1. Select the General tab.
  2. Choose Browse.
  3. Type or select the directory and file name for the log file, and then choose Save.

Setting Polling Intervals

Use polling intervals to indicate how often the link monitor sends ping messages to check connections. Normal sites contain links that have ping messages returning within the specified bounce time. A critical link does not meet the criteria defined for a normal link. Because of this, the default polling interval for a normal site is longer than that for a critical site. Polling intervals for both normal and critical sites can be set to any duration.

  1. Select the General tab.
  2. In the Normal box, type a number, and then select either Seconds, Minutes, or Hours.
  3. In the Critical sites box, type a number, and then select either Seconds, Minutes, or Hours.

Option Description
Normal Indicate how often to send a ping message. The default is 15 minutes.
Critical sites Indicate how often to send a ping message to servers or systems that are in a warning or alert state. The default is 5 minutes.