Pay-Per-Incident Support In the U.S. and Canada, for a fee of $195US per incident, call (800) 936-5900, 24 hours a day, 7 days a week, including holidays. In the U.S. and Canada, you can also submit your support question over the Internet with Web Response. For more information, visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
Note Support fees will be billed to your VISA, MasterCard, or American Express credit card.
Priority Annual Support If you anticipate a higher volume of support incidents, or need priority access to Microsoft Technical Support engineers, you can purchase a Priority Annual Comprehensive Account. In the U.S. and Canada, for $1,695US per 10 incidents, call (800) 936-3500, Monday through Friday, excluding holidays, 6:00 A.M. to 6:00 P.M. Pacific time.
Priority Plus Microsoft Technical Support also offers special accounts for medium-sized businesses that require priority access for incident resolutions, including business-critical support, and access to targeted information used by IT and Help desk professionals to help plan a smoother product deployment. For more information, call (800) 936-3500, Monday through Friday, excluding holidays, 6:00 A.M. to 6:00 P.M. Pacific time.
Priority Consult Line Priority Consult Line provides hourly consulting for support questions that fall outside of the traditional technical support realm. Such issues include designing or planning for deployment, software development, code review, and implementation planning. The Consult Line covers all Microsoft products, including those used for developing Internet and intranet solutions. For more information, or to purchase hourly consulting services, at $195US/hour (minimum of one hour), call (800) 936-5200, Monday through Friday, excluding holidays, 6:00 A.M. through 6:00 P.M. Pacific time.