DOCUMENT:Q141239    [winnt]
TITLE   :Stop 0xA Errors May Occur After Installing Service Pack 2
PRODUCT :Microsoft Windows NT 
PROD/VER:4.00
OPER/SYS:WINDOWS
KEYWORDS:kbnetwork kberrmsg kbbug4.00 kbfile

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0
 - Microsoft Windows NT Server version 4.0
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SYMPTOMS
========

After you apply Windows NT 4.0 Service Pack 2, you may receive a STOP
0x0000000A error message when you try to access your floppy disk drive or
CD-ROM drive while anti-virus software is running.

RESOLUTION
==========

Obtain the fix mentioned below, or wait for the next Windows NT service
pack.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A
supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next service pack that contains this fix.
Contact Microsoft Technical Support for more information.

NOTE: This fix is to be applied only to computers with Service Pack 2 for
Windows NT 4.0 installed.

This hotfix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/
   hotfixes-postsp2/krnl-fix

KBCategory: kbnetwork kberrmsg kbbug4.00 kbfile
KBSubcategory: ntnetserv NTSrvWkst ntstop
Additional reference words: prodnt 4.00 SP2

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