DOCUMENT:Q154174 PRODUCT: Microsoft Windows NT and Windows 95 TITLE: Windows NT and Win95 may hang when they receive invalid ICMP datagram fragments PROD/VER:4.00 OPER/SYS:WINDOWS KEYWORDS:kbbug4.00 kbfile kbfix4.00 kbfix4.00.sp4 NTSrvWkst nttcp ssping -------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows 95 -------------------------------------------------------------------------- SYMPTOMS ======== Windows NT and Windows 95 systems may hang when they receive corrupted ICMP datagram fragments from a client. RESOLUTION ========== Microsoft has updated the TCP/IP protocol stack to correct the problem. Instructions for installing it are available from Microsoft support channels, or directly from the Internet locations below. Windows NT 4.0 SP3 ------------------ NOTE: Service pack 3 must be applied to Windows NT 4.0 prior to applying this fix. This hotfix has been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/ hotfixes-postSP3/icmp-fix Windows 95 ----------- This issue is resolved by the following updated file for Windows 95 and OSR2: VIP.386 version 4.0.956 (6/30/97) and later This file is included in the self-extracting VIPUPD.EXE file. To install this update, follow these steps: 1. Download the VIPUPD.EXE file from the online service listed below to an empty folder. 2. In My Computer or Windows Explorer, double-click the VIPUPD.EXE file you downloaded in step 1. 3. Follow the instructions on the screen. The following file(s) are available for download from the Microsoft Software Library: ~ VIPUPD.EXE For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services The following files are installed by VIPUPD.EXE: File name Version Date/Time Size Destination folder ---------------------------------------------------------------------- VIP.386 4.00.956 6/30/97 9:54am 171,672 Windows\System STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0 and Windows 95. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem,Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: prodnt 4.00 win95 ============================================================================ THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.