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Support.


If you need support:-

Before you reach for the phone or compose an E-Mail or send a fax, please make sure you have looked through this document first. Make sure you look at the Hints and Tips page - that has useful information.

If you have a question that this document doesn't answer, or are reporting what appears to be a bug then we will be pleased to hear from you. But if it is a question that is answered in this document then all we will do is point you to the relevant section, and you will just get an answer a little bit slower. This is not meant to be awkward, but we try to keep our costs down to allow us to produce this high quality software at value-for-money prices, and answering support calls is an expensive undertaking. After all, some of the major software companies either charge for support or provide it on premium-price phone numbers. We don't want to have to do that.

Also, please be aware of the level of HTML that InfoCourier currently supports. There is no point in telling us that InfoCourier doesn't support Marquees or Frames, we know that. We may add further support in due course (check our Web site at http://www.smartcode.com for latest news) but until then you will need to work within the current release's level of support.

And we cannot teach you HTML, or answer "how do I make my page look like this" type questions. There are a huge range of books on HTML.

OK, so the answer is not in here, or you've found a bug. What now-

If you have a licensed copy

If you have an unlicensed evaluation copy