FAQ (Frequently Asked Questions) FaxModem Wizard, COMTEST.COM ----------------------------------------- 1 Fax/Modem-Driver not loading------------------------------------------ 2 FaxMail for Windows does not run or does not run properly------------- 3 None of the Fax/Modem-Drivers work------------------------------------ 4 I set the sound/volume/retries but my Fax/Modem ignores my changes---- 5 Fax/Modem-Driver didn't even attempted to load from my AUTOEXEC.BAT--- 6 This Function requires a Fax/Modem-Driver before entering Windows----- 7 I do not know what kind of Fax/Modem I have--------------------------- 8 I tried the Fax/Modem-Driver that was suggested for my Fax/Modem, but- 9 ElectraSoft Fax phone number 713-499-5939,11,11,11,11 did not work---- 10 I can FAX but can not print------------------------------------------- 11 Computer keeps asking if I want to allow writing to FM_DS_IN.CFG------ 12 U.S. Robotics Sportster 14.4 Class 1 Fax/Modem Problems and Solutions- 13 I am prone to losing dialog boxes behind other boxes and windows------ 14 "Pulse" or "Tone" Dial-Out-------------------------------------------- 15 Fax came out of my Printer blank-------------------------------------- 16 FaxMail for Windows Cover-Page width---------------------------------- 17 When building a Cover-Page; Where should I put the Logo?-------------- 18 Why couldn't be done automatically?----------- 19 My Fax/Modem hangs up during send/receive----------------------------- 20 doesn't work from some of my programs---------------- 21 FM_ROCK1.COM works on one computer but not on another identical one--- 22 I ran FaxModem Wizard, COMTEST.COM. What does OUT: and IN: mean ----- 23 FaxModem Wizard, COMTEST.COM produced only OUT:s---------------------- 24 Digicom Connection 14.4+Fax or P. C. LOGIC FAX144C, FAX144DM---------- 25 My GVC, FM-144HVBIS/R1 V1.61, won't work properly-------------------- 26 My "Supra FAX Modem" does not work right------------------------------ 27 My "HP Deskjet 500C" takes 30 minutes per page to print a Fax. !HELP!- 28 Does the FaxMail for Windows Fax/Modem-Driver LH (LoadHigh)?---------- 29 Windows keeps asking if it should take control of Fax/Modem COM?------ 30 My Modem seems to have some sort of conflict while in Windows--------- 31 FaxMail Convert to Fax replaces fonts in some programs like Notepad--- 32 I have a problem that is not covered here----------------------------- 33 List of Fatal Error Code meanings------------------------------------- 34 QUESTIONS AND ANSWERS: Q1 I ran COMTEST.COM and read the COMTEST.TXT file that it generated. What does all that "gibberish" mean? A1 OUT: mean OUT to your Fax/Modem. That is the way FaxMail for Windows talks to your Fax/Modem. IN: mean IN from your Fax/Modem. That is the way your Fax/Modem talks to FaxMail for Windows. Typical dialog between FaxMail for Windows and your Fax/Modem follows: OUT: AT+FCLASS=? }FaxMail for Windows to Fax/Modem; What Class are you? IN: 0,1,2 }Fax/Modem to FaxMail for Windows; }I am Class 0 (Data,BBS), Class 1 Fax and Class 2 Fax. IN: OK }Means your Fax/Modem supports said function. IN: ERROR }Means your Fax/Modem does not supports said function. See A8. Q2 When I am booting and while my AUTOEXEC.BAT is loading I hear two BEEPs and the Fax/Modem-Driver says it is not loaded. A2 If your Fax/Modem is turned-off or hung, or the Fax/Modem-Driver you chose is not compatible with your Fax/Modem or computer, the Fax/Modem-Driver will make a BEEP and fail to load. Q3 FaxMail for Windows does not run or does not run properly. A3 If you are currently using another Fax-Program, you will have to disable or remove it before using FaxMail for Windows as two Fax-Programs can not share the same Fax/Modem or run concurrently. Q4 None of the Fax/Modem-Drivers work. A4 Be sure you have the latest Version. FaxMail for Windows is being updated continuously. We may have a new Fax/Modem-Drivers that will work for you. Q5 I set the sound/volume/retries but my Fax/Modem ignores my changes. A5 The DoveFax and some other Fax/Modem do not support volume and speaker manipulation. Q6 I did the INSTALL.EXE and re-booted, but the Fax/Modem-Driver didn't even attempt to load from my AUTOEXEC.BAT. A6 FaxMail for Windows put a Fax/Modem-Driver in your AUTOEXEC.BAT. Look in your AUTOEXEC.BAT and see if you have a menu or jump command ahead of the Fax/Modem-Driver. If you do, move the Fax/Modem-Driver to a place in your AUTOEXEC.BAT where they will load, preferably, first. The Fax/Modem-Driver looks something like this: C:\FAXMAIL\FM_ROCK2.COM NOTE: If you are using the FaxMail for Windows Dynamic All Class Fax/Modem-Driver, there will be nothing placed in you AUTOEXEC.BAT. Q7 I removed or commented the Fax/Modem-Driver from my AUTOEXEC.BAT and now when I try to run ant Windows program that has a print-routine in it, I get a message saying: This Function requires a Fax/Modem-Driver to be loaded before entering Windows. 1. Did you re-boot after installing FaxMail for Windows? If not, re-boot the computer now. 2. You may have to use the FaxMail for Windows Change Fax/Modem-Driver command and install a different Fax/Modem-Driver. A7 If you had a power failure while in Windows or you crashed out of Windows while FaxMail for Windows was active, your Default-Printer-Driver may have been replaced with the FaxMail for Windows Fax-Converter ("FaxMail Fax/Modem-Driver"). Solution: Close the FaxMail for Windows "Control" Program by clicking on the button, button. Load the Windows Control Panel (found in "Accessories" Group or "Main" Group), select Printers and choose the Printer-Driver that you want as your Default-Printer-Driver. Then reload the FaxMail for Windows "Control" Program Note: When you have the FaxMail for Windows Control loaded and the PRINTER OR FAX TOGGLE is toggled to FAX, Windows swaps from your Default-Printer- Driver to "FaxMail Fax/Modem-Driver". When you toggle back to PRINTER or exit Windows, Windows swaps back to your Default-Printer-Driver. If you crash out of Windows, Windows does not get a chance to swap back, so the next time you enter Windows it thinks that "FaxMail Fax/Modem-Driver" is your Default-Printer-Driver and when FaxMail for Windows makes it's swap it swaps "FaxMail Fax/Modem-Driver" for "FaxMail Fax/Modem-Driver". Q8 I do not know what kind of Fax/Modem I have. Who made my Fax/Modem? I want to know more about my Fax/Modem. Is it Class 1, Class 2, etc? A8 To learn more about your four COM-Ports (COM?-IRQ?), exit Windows and run FaxModem Wizard, COMTEST.COM, after reading "USING COMTEST.COM" in the FaxMail for Windows README. COMTEST.COM is included with FaxMail for Windows. Q9 I tried the Fax/Modem-Driver that was suggested for my Fax/Modem, but it did not work. A9 Run: FaxModem Wizard, COMTEST.COM and read the COMTEST.TXT report it generates. See A8. Notes: *The Universal Fax/Modem-Drivers are designed to overcome special Problems. *You should turn your Fax/Modem off-on just before each test. In the case of an internal Fax/Modem, turn your computer off-on. Q10 I called the ElectraSoft Fax phone number 713-499-5939,11,11,11,11 and it did not work. A10 Call voice 713-261-0307 first to make sure that it is available and not being used for R&D. BTW, the ,11,11,11,11 tells us to route the call to our Fax/Modem. If you want to call our Computer Technical Support (CTS) BBS dial 713-499-5939 without the ,11,11,11,11. If you have a pulse-dial-phone, use 713-499-8423 to fax ElectraSoft. Q11 I am in Windows and I try to print but the FaxMail for Windows FaxMail Fax/Modem-Driver(C:\WINDOWS\SYSTEM\FM_PN_DX.DRV) intercepts the print-job and wants to send it to a remote Fax-Machine. A11 Click on the and then on the button. Notes: *If the button has a check by it and it says "FAX IS ACTIVE", then the print-job will be printed on a remote Fax-Machine. If the button is not checked and it says "PRINTER IS ACTIVE" the print-job will be printed on your default printer. *When you toggle the PRINTER OR FAX TOGGLE, FaxMail for Windows swaps the Print-Driver found in your WIN.INI form your normal default to the 'FaxMail for Windows FaxMail Fax/Modem-Driver(FM_PN_DX.DRV)' Print-Driver. So...If the button is set to the FaxMail Fax/Modem-Driver ("FAX IS ACTIVE") mode and you re-boot with a (press ), turn the power off-on or power failure, the FaxMail Fax/Modem-Driver(FM_PN_DX.DRV) will be left in your WIN.INI file. As a result, toggling the button will switching "back and forth" between the FaxMail Fax/Modem-Driver and FaxMail Fax/Modem-Driver Print-Driver and your actual default Print-Driver will be lost. Solution: If/when this happens: 1. Click on the 2. Click on the FaxMail for Windows button. 3. Load the Windows "Control Panel" program. 4. Load the "Printers" program. 5. Highlight your normal Printer-Driver. 6. Click on . 7. Click on . 8. Load the FaxMail for Windows "Control" program to reload FaxMail for Windows back-ground operation again and all will be normal again. Q12 As I am using FaxMail for Windows, a message keeps popping up; asking me if I want to allow the system to write to FM_DS_IN.CFG and the FaxMail for Windows Fax/Modem-Driver FAXMODEM.CFG file. A12 You have a Virus detection program that is not working properly. Solution: Remove the "Virus detection" software from your AUTOEXEC.BAT and/or elsewhere. Note: The FaxMail for Windows Fax/Modem-Driver and Windows to Fax/Modem-Driver Interface both write to configuration(.CFG) files during each session to track the ever changing "dynamically-flowing" defaults that make it easier for you to operate. Q13 U.S. Robotics Sportster 14.4 Class 1 Fax/Modem Problems and Solutions. A13 There are several Fax/Modem sold by U.S Robotics that are sold under the name of U.S. Robotics Sportster 14.4 Class 1. For that reason there are more than one method of solving the problems, depending on witch one you have. First: a. Use a text editor, such as Windows Notepad or SYSEDIT, to open your SYSTEM.INI file. For Windows 3.1 and Windows 3.11, under [Boot], be sure it looks like this. [Boot] COMM.DRV=COMM.DRV There are other high performance Modem drivers that can be used such as COMM.DRV=CYBERCOM.DRV. You can get a high performance Modem driver from the ElectraSoft BBS in the FaxMail for Windows Support file section. b. Under [386Enh] add these lines. [386Enh] COMBOOSTTIME=30 COMnFIFO=2 COMnBUFFER=4096 COMnTXSIZE=16 COMnRXSIZE=8 COMnPROTOCOL=XOFF COMnTXFIFO=1 COMnRXTRIGGER=8 Where n is the COM-Port that your U.S. Robotics Sportster 14.4 Class 1 Fax/Modem is on. c. Save the changes, exit Windows and re-enter Windows. Upon re-enter Windows, the changes will be in effect. Method 1 Select , and change the to: AT&F&C1&D2&H1&R2S7=60S36=0 Method 2 Select , and change the to: AT&F&C1&D2&H2&I2S7=60S36=0 Note: There are several versions of the U.S. Robotics Sportster 14.4 Class 1 Fax/Modems that may not work properly with FaxMail for Windows. To find out if you have one of these Fax/Modems. Load a terminal program such as the Windows Terminal program. Set terminal to the COM-Port where your U.S. Robotics Sportster 14.4 Class 1 Fax/Modem is, and type: ATI7 Part of the response will be the Supervisor Date for the firmware of the Fax/Modem. If you receive any one of the following dates: 2/18/94, 4/21/94 or 6/27/94 call U.S. Robotics at (708) 982-5151 and ask for a firmware update. If the Supervisor Date is: 10/29/93 or 11/16/93 remove the phone wire from the back of your Fax/Modem and type: AT+FCLASS=1 ATX3D You should hear the Fax-Tone every three seconds. If you do not, call U.S. Robotics at (708) 982-5151 and ask for a firmware update. Q14 I am prone to losing dialog boxes behind other boxes and windows. A14 If you lose a dialog boxes while using FaxMail for Windows, simple reload from button or ICON. Actually when you try to reload a lost dialog box, the new instance detects the old instance and sends a message to it that brings it to the top and then does not load itself. Because you get back the one you lost, you do not lose any of your work. Q15 I have pulse-dial-phone and can not get tone dial in my area. A15 Click on the "SetUp" button and you can select "Tone Dial" or "Pulse". Q16 I Viewed a Fax but when I tried to Print it, the paper came out of my Printer blank. A16 Be sure your printer is set to Portrait and *not* Landscape. Q17 When I use the FaxMail for Windows Cover-Page feature; How wide can I make it? And; What about the left and right margins? A17 No more than 72 characters wide. You do not have to concern yourself with the left or right margin as there is a 3/8" left and right margin built into FaxMail for Windows NotePad for you. This will permit compatibility on Fax Machines as well as Fax/Modem to Fax/Modem to Printer supports. Note: Do *NOT* use the in the a Cover-Page file (*.CVR). Q18 When building a Cover-Page; Where should I put the Logo? A18 Go into the FaxMail for Windows NotePad and open a Cover-Page file (*.CVR) and put your cursor on the first line. Select Fields and Logo. Be sure that the is on the first line in the Cover-Page file, by itself, with no other text on that line. When the Send-Fax program processes the Cover-Page file, it will use the information on that line and then remove that line, so your second line will become the first. Q19 When I want to Fax, I have to go to the button and toggle the to FAX and when I want to Print to my default Printer, I have to toggle the to PRINTER. Why couldn't that be done automatically? A19 Some Windows applications get a HANDLE to the Printer-Device-Context upon entry and when you go to print, they use that HANDLE. If we were to suddenly swap from the default Printer-Driver to the "FaxMail Fax/Modem-Driver" Driver, the current application would crash when it tried to use the obsolete HANDLE. Note: FaxMail for Windows does send out a global message to all applications every time it swaps from the "FaxMail Fax/Modem-Driver" to your "Default-Printer-Driver" or back again, but not all applications pay attention to it, so you may have to toggle the before loading these applications. Q20 My Fax/Modem-Driver loads all right but when it tries to send/receive; the Fax/Modem hangs up immediately. A20A You may have the phone-line plugged into the wrong jack on the back of your Fax/Modem. A20B You may have to Change Fax/Modem-Drivers. A20C You may have a hardware conflict. If so, call ElectraSoft and they will help resolve it. Q21 I went into a Windows application and tried to send a Fax using the FaxMail for Windows option, but the application just wants to print to my default printer. A21 AMI Pro, WordPerfect and some other Windows applications have their Printer-Driver information stored in an ?.INI file and are not willing to swap their Printer-Driver on the fly. Solution: Before using the button, go to , and choose "FaxMail Fax/Modem-Driver" as your Printer-Driver. Now the will work. Q22 I chose "Universal, Hayes, Rockwell, Class 1 -- FM_ROCK1.COM" the first time I installed FaxMail for Windows and everything worked fine. I noticed that when I chose "Hayes" that the INSTALL.EXE used FM_ROCK1.COM Fax/Modem-Driver. Later, I installed FaxMail for Windows on another computer, it also had a Hayes. This time I chose "Universal, Rockwell, Class 1 -- FM_ROCK1.COM" because this selection uses the same FM_ROCK1.COM Fax/Modem-Driver but it would not work. A22 When the Fax/Modem-Driver is being installed, it is modified by the INSTALL.EXE. These modifications will differ from one manufacturer to the next. Solution: Select the Fax/Modem-Driver by manufacturer rather than by name and be sure to use the INSTALL.EXE to install rather than coping the Drivers. If you copy the files onto your HardDrive, FaxMail for Windows will not work. Q23 I ran FaxModem Wizard, COMTEST.COM. When I read the COMTEST.TXT report that it generated, I found a lot of OUT:s to my Fax/Modem but no IN:s. After installation the FaxMail for Windows Fax/Modem-Drivers will not load. See A8. A23 OUT: mean OUT to your Fax/Modem. That is the way FaxMail for Windows talks to your Fax/Modem. IN: mean IN from your Fax/Modem. That is the way your Fax/Modem talks to FaxMail for Windows. Check with your Fax/Modem manual and make sure that you know for sure which COM-IRQ is selected. Also check for COM-Port and IRQ Conflicts. COM-Port Conflicts, assuming we are working with internal Fax/Modems: You can not skip COM-Ports when installing "COM using" devices. For example, if your computer came with a COM1-IRQ4 and a COM2-IRQ3 (very common) and you, now, buy a Fax/Modem; you can not configure your Fax/Modem for COM4. You must put it on COM3-IRQ?(find and use an unused one) or disable COM2 on your IO-Board and configure your Fax/Modem for COM2-IRQ3. IRQ Conflicts present themselves when for example you have a mouse on COM1-IRQ4 (the proper configuration) and you configure your Fax/Modem for COM3-IRQ4. Normally COM3 should/would use IRQ4; but it assumes that COM1 is not using IRQ4 and that nothing else is using IRQ4. If this type of "IRQ Conflict" happens to you; simple set your Fax/Modem to: COM3 and use another UN-USED IRQ such as COM3-IRQ5, COM3-IRQ7, COM3-IRQ2. IRQ4 is usually used by COM1 so you should *not*, normally, use COM3-IRQ4. For details, read "USING COMTEST.COM" in the README. To configure your COM-Ports or Fax/Modem you will have to remove (or get a professional to) your device, get the manual and move jumpers or set DIP-switches. For details on this subject, read the FaxMail for Windows "USING COMTEST.COM" section of the README. Q24 My Fax/Modem is *not* listed in the FaxMail for Windows installation Fax/Modem Selections. I ran COMTEST.COM. I know that I chose the correct COM-IRQ yet when I read the COMTEST.TXT file, that COMTEST generates, I find that it only OUT:s to my Fax/Modem but did not IN: from the Fax/Modem. During installation I tried some of the other Fax/Modem-Drivers yet when I boot, the FaxMail for Windows Fax/Modem-Drivers will not load. The Windows Dynamic All Class Fax/Modem-Drivers doesn't work either. See A8. A24 Some Fax/Modems do not have Fax capabilities built in their firmware. These Fax/Modems have programs that you load into them just before using them. Before using the Fax/Modems, you select and load the appropriate PRE-FAX-PROGRAM and then load the Fax/Modem-Driver. FaxMail for Windows puts its Fax/Modem-Driver on the first line in your AUTOEXEC.BAT; so you will have to move the line(s) that load the PRE-FAX-PROGRAM into your Fax/Modem ahead of the FaxMail for Windows Fax/Modem-Driver. Read the next Question and Answer for a specific example. Q25 Digicom Connection 14.4+Fax or P. C. LOGIC FAX144C, FAX144DM A25 Unlike most Fax/Modems, {Digicom Connection 14.4+Fax} does not have its Class 1 capabilities in its firmware but rather it is loaded. The software to TRANSFORM this Fax/Modem into a CLASS 1 Fax/Modem come with the Fax/Modem. It has to be loader each time you boot your computer and *BEFORE* you load the FaxMail for Windows Fax/Modem-Driver (FM_ROCK1.COM) that is found in your AUTOEXEC.BAT. Because this installation places FM_ROCK1.COM in you AUTOEXEC.BAT on the first line, you will have to go into your AUTOEXEC.BAT and move the lines that load the TRANSFORMation software so it will be loaded before the FM_ROCK1.COM Fax/Modem-Driver. When you are finished, your AUTOEXEC.BAT should look something like this: Example 1: CD \SMODEM {Change Directory to where Digicom keeps files DL FAX144C1.DSI {Download Class 1 TRANSFORM software to Fax/Modem CD \ {Change Directory back to the Root Directory C:\FAXMAIL\FM_ROCK1.COM {Load the FaxMail for Windows Fax/Modem-Driver Example 2: CD \DMODEM {Change Directory to where P. C. LOGIC keeps files DL FAX144C.CAR {Download Class 1 TRANSFORM software to Fax/Modem CD \ {Change Directory back to the Root Directory C:\FAXMAIL\FM_ROCK1.COM {Load the FaxMail for Windows Fax/Modem-Driver Q26 My GVC, FM-144HVBIS/R1, V1.61, won't work properly with any of the Fax/Modem-Drivers. A26 If you have a GVC, FM-144HVBIS/R1 and the version is below V2.00, call GVC Tech-Support at (201) 579-2954 and they will upgrade your Fax/Modem. To find out what "Model, Revision, Version" you have, run COMTEST.COM included with FaxMail for Windows, read the COMTEST.TXT file that it generates and look for the following lines: OUT: AT+FREV? }Ask Fax/Modem, what Factory Revision. IN: AT+FREV? }Fax/Modem echoes back (acknowledge). IN: FM-144HVBIS/R1 V1.61 }Model, Revision, Version. (Defective) IN: MODEM CHIP : ROCKWELL RC144DP }Rockwell Class 2 Fax/Modem Chip. IN: FAX CLASS 2 }Rockwell Class 2 Fax Support. IN: OK }Command processed ok. Note: The Version here is V1.61 witch is less than V2.00. This customer needs an upgrade. See A8. Q27 My "Supra FAX Modem" does not work right. A27 Maybe you chose the wrong Fax/Modem-Driver. Some Supras work best on "Supra FAX Modem, Class 1,2(1) -- FM_ROCK1.COM" and others work best on "Supra FAX Modem Plus, Class 1,2(2) -- FM_ROCK2.COM" If you feel you may need to change the Driver, look in your AUTOEXEC.BAT to see which you chose and then run Change Fax/Modem-Driver and choose the other when you get to the Fax/Modem-Driver selection Window. Q28 My "HP Deskjet 500C" takes 30 minutes per page to print a Fax. ! HELP ! A28 The slowness is due to the "HP Deskjet 500C" Printer-Driver. Use the Microsoft Windows "HP Deskjet 500" Printer-Driver for printing Fax. The suffix C stands for color. Faxes are black and white and should only take about 30 seconds per page on the "HP Deskjet 500" Printer-Driver. Q29 Does the FaxMail for Windows Fax/Modem-Driver LH (LoadHigh)? A29 Yes, the "LH " tells your computer to load the Fax/Modem-Driver high: LH C:\FAXMAIL\FM_ROCK2.COM If you want them to load into conventional memory, remove the "LH " to make it look like this: C:\FAXMAIL\FM_ROCK2.COM Q30 Windows keeps asking if it should take control of the COM-Port that I have my Fax/Modem on? A30 Load the Windows Control Panel (found in "Accessories" Group or "Main" Group), select 386 Enhanced, high-light your COM-Port and select Never Warn. ( ) Always Warn. (*) Never Warn. ( ) Idle (in sec.) Q31 My Modem seems to have some sort of conflict while in Windows. A31 Check your Windows COM-IRQ setting. Here is the step-by-step directions: Load , , select your port, , , Set to: If your Fax/Modem is on COM1, Set to: 03F8 If your Fax/Modem is on COM2, Set to: 02F8 If your Fax/Modem is on COM3, Set to: 03E8 If your Fax/Modem is on COM4, Set to: 02E8 Set to: If your Fax/Modem is on COM1-IRQ4, Set to: 4 If your Fax/Modem is on COM2-IRQ3, Set to: 3 If your Fax/Modem is on COM3-IRQ5, Set to: 5 If your Fax/Modem is on COM4-IRQ7, Set to: 7 etc, etc, etc, etc, etc. . . . . . . . . . OK, OK, Close. Q32 When using "FaxMail Convert to Fax" with programs such Notepad the font is replace with a substitute. A32 When the Windows FM_FAX.DRV (Print Driver) Scans for a font, it may select the wrong one if they have similarities. To avoid this you need put your fonts in alphabetical order. To do this, open your WIN.INI (usually in C:\WINDOWS\WIN.INI. Your fonts are listed under [font] like this: [fonts] Arial (TrueType)=ARIAL.FOT Arial Bold (TrueType)=ARIALBD.FOT Arial Bold Italic (TrueType)=ARIALBI.FOT Arial Italic (TrueType)=ARIALI.FOT Courier (TrueType)=GSTCOURM.FOT Courier Bold (TrueType)=GSTCOUBD.FOT Courier Bold Italic (TrueType)=GSTCOUBI.FOT Courier Italic (TrueType)=GSTCOUIT.FOT I saw this problem occur in a WIN.INI that was as follows: [fonts] WP Greek Courier (TrueType)=WPCO08N_.FOT . . . . . . (Dots symbolize more lines) . . . Courier (TrueType)=GSTCOURM.FOT Courier Bold (TrueType)=GSTCOUBD.FOT Courier Bold Italic (TrueType)=GSTCOUBI.FOT Courier Italic (TrueType)=GSTCOUIT.FOT . . . . . . . . . Q33 I have a problem that is not covered here. A33 Most likely there is either a solution to your problem, or a newer version of FaxMail for Windows does not have the problem. Contact ElectraSoft at 713-261-0307. Q34 List of Fatal Error Code meanings. A34 000 No_Err 037 EstabConectSnd_Err4 001 ATA_Err 038 EstabConectSnd_Err5 002 Class1_NSF_Err 039 EstabConectSnd_Err6 003 Class1_CSI_Err 040 EstabConectSnd_Err7 004 Class1_DIS_Err 041 EstabConectSnd_Err8 005 Class1_TSI_Err1 042 EstabConectSnd_Err9 006 Class1_TSI_Err2 043 EstabConectSnd_Err10 007 Class1_DCS_Err1 044 EstabConectSnd_Err11 008 Class1_DCS_Err2 045 EstabConectSnd_Err12 009 Class1_TCF_Err1 046 EstabConectSnd_Err13 010 Class1_TCF_Err2 047 EstabConectSnd_Err14 011 Class1_TCF_Err3 048 WriteDCX_HeaderFXR_Err 012 Class1_CFR_Err 049 SaveRcvOrEventLog_Err1 013 EstabConectRcv_Err 050 SaveRcvOrEventLog_Err2 014 CreateRcvDCX_File_Err 051 SaveRcvOrEventLog_Err3 015 RcvAnotherPage_Err 052 OpenCreateAppendQueFile08h_Err1 016 Find1stFF_Err 053 OpenCreateAppendQueFile08h_Err2 017 GetAnotherT4Byte_Err 054 UpDateUnqNum08h_Err 018 WritePCX_Header_Err 055 SaveRcvOrEventLogFile08h_Err1 019 RcvWasAborted_Err 056 SaveRcvOrEventLogFile08h_Err2 020 GotAllThePgData_Err1 057 CreateRcvDCX_File_Err1 021 GotAllThePgData_Err2 058 CreateRcvDCX_File_Err2 022 GotAllThePgData_Err3 059 CreateRcvDCX_File_Err3 023 GotAllThePgData_Err4 060 GetSndNowTaskAndUpDateQue_Err2 024 RcvBaudRate_Err 061 GetSndNowTaskAndUpDateQue_Err4 025 AddCoverPage_Err 062 GetSndNowTaskAndUpDateQue_Err5 026 AnotherPgProc_Err1 063 SaveRcvOrEventLogFile08h_Err3 027 AnotherPgProc_Err2 064 GetTheSendFile_Err1 028 OpenFaxFileRd_Err 065 GetTheSendFile_Err2 029 ReadFaxFileRd_Err 066 GetTheSendFile_Err3 030 MPS_Err1 067 GetSndFutTaskAndUpDateQue_Err2 031 MPS_Err2 068 GetSndFutTaskAndUpDateQue_Err4 032 EndItAllProc_Err 069 GetSndFutTaskAndUpDateQue_Err5 033 EndOfSendTheFax_Err 070 DialThePhone_Err 034 EstabConectSnd_Err1 071 BlindAnswer_Err 035 EstabConectSnd_Err2 072 EstabConectSnd_FTT 036 EstabConectSnd_Err3 Errors and Possible causes: 007 Class1_DCS_Err1 008 Class1_DCS_Err2 a. Remote not compatible. 014 CreateRcvDCX_File_Err a. Your HardDrive could be full. 033 EndOfSendTheFax_Err 055 SaveRcvOrEventLogFile08h_Err1 056 SaveRcvOrEventLogFile08h_Err2 057 CreateRcvDCX_File_Err1 058 CreateRcvDCX_File_Err2 059 CreateRcvDCX_File_Err3 a. Your HardDrive could be full. b. Too many files open. 072 EstabConectSnd_FTT a. Remote not compatible.