SOFTWARE SUPPORT

LegRoom has been designed to require a minimum amount of technical
support. If you have any questions about the product, you can often
answer them yourself by browsing or searching the on-line, hypertext
user manual.  If you cannot answer your questions by using these
resources, you can contact us in several ways:  via mail, telephone,
or CompuServe.

Technical support is included with the purchase price for ninety
(90) days after date of registration.  We will answer your
questions and fix serious bugs that are identified during this
time. For problems involving a specific hardware or software
environment or feature, Ivden may choose not to modify the program.

In this case, if the problem is reported within the ninety-day
period, we will offer to refund your purchase price.

If you contact us by mail, please explain the problem and circumstances
surrounding it in as much detail as possible.  If there seems to be a
conflict with a specific application you are using the product with,
specify the application and, if it is not readily available commercially,
send us the files on a diskette.  Mail these items to the address
displayed in the opening screen.

If you contact us by telephone at (610) 328-1145 and we are not
present to answer, please leave as detailed a question or problem
description as possible, as well as your name, phone number, and
registration number. Our answering machine is accessible 24 hours a
day.  We will contact you within a day providing you leave us phone
numbers where you can be reached at various times during the day.

If you have access to CompuServe, you can contact us via CompuServe
Mail at 71221,3602.  You can also reach us at Support BBS at
(215) 322-5114.  We will answer your message as soon as possible.

Before calling for customer support, please make sure that you have
followed the steps on the "pre-call checklist" below.

PRE-CALL CHECKLIST FOR CUSTOMER SUPPORT

1.  If you are having difficulty understanding the software or if you
    are not sure whether or how to use a feature, have you browsed or
    searched the on-line, hypertext user manual?  It may contain the
    answer to your question.

2.  If there seems to be a problem with the software, have you been
    able to reproduce the problem? Do you know what sequence of
    operations or set of circumstances causes it?

3.  If the software displayed an error message, did you write down
    the exact message?

4.  You should be familiar with the hardware configuration you are
    using. We may need to know the brand/model of your computer and
    it's BIOS, the total amount of conventional, extended, and
    expanded memory available when you started LegRoom, the
    type of video adapter(s) you have in your system, and the
    operating system version.

    If you are running LegRoom on a network, we need to know the installed
    network hardware and software. Other software in use, such as
    other memory-resident programs and device drivers, may be important.