旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴� � Silver Xpress Mail/Fax/Forms System � � (c) copyright 1988-1994 by Santronics Software � � All Rights Reserved � 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴� 旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴커 쿞ANTRONICS SOFTWARE TECHNICAL SUPPORT POLICY� 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴켸 The support policy behind Silver Xpress and Santronics Software is simple: If you are not happy, We are not happy! We will do whatever it takes to make sure you are satisfied with Silver Xpress! That is the bottom line with Santronics Software: Quality Support! Support Silver Xpress and we will, in kind, be able to offer quality support and development for future products. Support for this package is available several ways: 1) SUPPORT VIA ELECTRONIC MAIL COMPUSERVE SECTION (GO PCVENJ): Santronics Software 컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴 Santronics Software has a section on CompuServe to help support Silver Xpress around the world. Type GO PCVENJ to access the Santronics Software forum including file library. Non CIS customers who wish to join the exciting CIS, can get a $15.00 credit toward on-line time when you purchase Silver Xpress. NOTE: CIS has now reduced the rates! Did you know you can now access CIS for $8 per month? CIS is a fantastic medium of information. We highly recommend CIS for support. If you plan to join CIS, don't forget to mention representive 194 to receive your $15.00 credit from Santronics Software. FIDONET ECHO XPRESS_SUPPORT 컴컴컴컴컴컴컴컴컴컴컴컴컴� This is the FIDONET support conference for general users and Sysops' users of the Silver Xpress Mail Reader. It is not intended to be a very detailed, technical discussion area for Sysops. Use the XPRESS_SYSOP echo for such matters. FIDONET ECHO XPRESS_SYSOP 컴컴컴컴컴컴컴컴컴컴컴컴� This is the FIDONET support conference for SYSOPS using the Silver Xpress Reader and Mail Doors. It is intended to be a detailed, technical discussion area for sysops. Discussions include how to improve operations of Silver Xpress and how to better improve the "interface" of Silver Xpress with the BBS the Sysop is using. These are items in which the end user is not interested. FIDONET NETMAIL 컴컴컴컴컴컴컴� Due to the high volume of netmail, direct Netmail is highly discouraged by Santronics Software for rapid response. Response will not be guaranteed to be immediate, and will take up to 1 week or more. We ask that you limit netmail to registrations, purchasing and beta testing request issues. If you have a Mail Door, technical support question, please use the XPRESS_SYSOP echo. INTERNET NETMAIL 컴컴컴컴컴컴컴컴 You may send Internet netmail to: santronics@aisbbs.com Since Internet netmail arrives on our system via FidoNet Netmail, the response rate may be slow. RIME FORUM SILVER XPRESS 컴컴컴컴컴컴컴컴컴컴컴컴 Santronics Software has recently open up a RIME forum. Our moderator for the RIME echo is Gary Petersen. Since it is new, we don't know much about how this network works. However, we are working on making it one our primary support forums for our growing base of PCBOARD and Wildcat! Customers. Please contact your RIME Network coordinator for a link. 2) BBS TECHNICAL SUPPORT You may call the Santronics Software Xpress Support Remote Host Center at 305-248-7815 and leave an electronic message with your questions or comments. A reply will be available within 24-48 hours. All patches, minor upgrades and other files will be available on the Xpress Technical Support BBS center. NOTE FOREIGN CUSTOMERS: Our Sales and Support Sites will offer BBS technical support for Silver Xpress. Please see REGISTER.DOC for more information. If you like, please use CompuServe for support! CIS is great for international customer support. 3) VOICE SUPPORT Customers who are not registered can use our voice support line at 305-248-3204 (EST 9-9pm) for questions and comments. Registered customers have 1 hour of free support using our 800 number at 800-845-6944 (EST 9am-9pm). Have your registration number ready. 컴컴컴컴컴컴컴컴컴컴컴컴� Priority Level of Support 컴컴컴컴컴컴컴컴컴컴컴컴� Of course, all of this can only be done within reason. There is a priority level toward support of Xpress customers, which is enumerated as follows: 1. Xpress Priority Service Members who purchase the Annual Support Plan as outlined in the register.doc file. 2. Registered Customers. 3. Unregistered Customers. Which is not to say, we will not answer questions from unregistered customers. It simply means, that if two customers called us practically at the same time and one is registered and the other is not, the registered customer who will be addressed first. This is fair policy and is natural law.