------> File: DISKHELP.TXT - what to do when IM can't access your disk <------ ------> or IM detects problems on your disk. <------ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Q: SETUPIM won't recognize my disk(s)! What can I do? A: Remove any other memory resident software which you don't need. If you are using DRIVER.SYS (in your \CONFIG.SYS file) to assign duplicate letters to the same disk, remove that and reboot. If you are using disk monitoring or disk cache software try removing that and rebooting. We have had a report of Norton Cache causing such a problem on a PC with a DTK/ERSO BIOS> If in doubt, run SetupIM again (NOT a new install) and select "Update Hardware Configuration". This will enable SetupIM to reanalyze your configuration. DO THIS ANYTIME YOU CHANGE HARDWARE. Q: Sometimes IM can't read particular files, or certain files mysteriously change size. IM sees no indications of a virus and it's not generally programs that are affected so it must be something else. A: There are quite a few possible explanations for problems like this. It's best to eliminate them one at a time. 1) If you are running Windows, OS/2 or other multi-tasking operating system, be sure that this system does not have the files open that you are trying to read. 2) Hardware problems can also cause these symptoms. A problem with the memory on the disk cache or CPU cache can cause this. If your diagnostics don't show anything wrong, disable the cache in your disk controller board and your CPU (motherboard) cache. Rerun IM; if the problem goes away, you've found the culprit. Check your manual for how to disable the cache. 3) Many disk controllers use an area of memory (e.g, C800) that some memory managers will also try to use. For example, if you are using Windows, make sure your SYSTEM.INI file contains an "EMMEXCLUDE (address1-address2)" statement for the area of memory used by your disk controller. 4) If you have any resident (TSR or device driver) software that may try to access your disk such as a disk cache, print spooler or Fastopen, try running without this software to see if the problem goes away. To eliminate this software you can usually just delete the lines in your AUTOEXEC.BAT or CONFIG.SYS that start these programs. If you use Windows and SMARTDRV (a disk cache), be sure that you're using the version that came with Windows rather than DOS. (If your version of DOS is a later release than your version of Windows, then this may not be important.) Q: I just tried to check or initialize on my hard disk. Integrity Master replied that this disk was not working. What's going on? A: For some reason, Integrity Master is unable to access this disk. This could be due to the disk having a problem or because we are missing some software that is required access the disk. This software is commonly known as a device driver. If this is a disk that Integrity Master formerly recognized, then you may wish to run any hardware diagnostics to make sure that it's working correctly. Here are the steps to solve this problem: 1) Boot your PC as you normally do. Enter a command such as "DIR" to verify that your disk is really working. 2) Now execute SetupIM (this is the Integrity Master install program) without re-booting your PC. Do either a new install or a reinstall. SetupIM will recognize most special disk software (such as Disk Manager) and will advise you exactly what to do. 3) Follow the directions presented to you in SetupIM to finish the install. These directions are also written to file IMPROC.TXT. 4) IM should now be able to access this disk. If not, then you may be using some special software that is unknown to us a this time. Don't worry, this should be no problem; it'll just take a few more steps. 5) (Only do this step, if IM is still unable to access your disk.) Check the CONFIG.SYS file on the disk from which you normally boot. To do this, enter these commands: CD \ (hit the ENTER key) TYPE CONFIG.SYS (hit the ENTER key) (If the IMVIEW.COM file is available, you could enter the command: "IMVIEW CONFIG.SYS"; this will allow you to view the file and scroll forwards and backwards.) This will display the contents of your CONFIG.SYS file. Look for lines which begin with: "DEVICE=". On the floppy from which you boot your PC prior to running IM, create a similar CONFIG.SYS file containing these same "DEVICE=" statements. You will also need to copy the associated files from the "DEVICE=" statements. For example, if your CONFIG.SYS file contains: BUFFERS=60 BREAK=OFF PATH=C:\DOS;C:\DOS\SYSTEM DEVICE=C:\DOS\DRIVER.SYS /D:2 DEVICE=DMDRIVR.SYS COUNTRY=001 FILES=30 You will need to locate files DRIVER.SYS and DMDRIVR.SYS and copy them to your boot diskette. Notice that the "DEVICE=" statement for DRIVER.SYS specifies C:\DOS as the location of this file. Since we'll be booting from a floppy, we'll need to remove this so the statement will read: DEVICE=DRIVER.SYS /D:2 Since the "DEVICE=" statement for DMDRIVR.SYS does not specify a directory, it's OK as it stands. If you see the following files referred to in "DEVICE=" statements, you may safely assume that they are not needed for disk support and exclude them from your CONFIG.SYS file: MOUSE.SYS ANSI.SYS SMARTDRV.SYS KEYBOARD.SYS VDISK.SYS SHARE.EXE PRINTER.SYS DISPLAY.SYS Continuing with our example; now that you've determined which DEVICE= statements you might need, enter the following: (or use a text editor) COPY CON A:CONFIG.SYS (hit the ENTER key) DEVICE=DRIVER.SYS /D:2 (hit the ENTER key) DEVICE=DMDRIVR.BIN (hit the ENTER key) (now hit F6 or control-Z) COPY C:\DOS\DRIVER.SYS A: (hit the ENTER key) COPY C:\DMDRIVR.BIN A: (hit the ENTER key) If you're not sure about which "DEVICE=" statements and programs to include, include them all (in this case, you could just copy your entire CONFIG.SYS file to your boot floppy). What you've just done is to create a CONFIG.SYS file containing just the device drivers you need to be able to access the disk and then copied the actual disk drivers to your IM boot floppy. Boot from this floppy and try IM again. If this still doesn't work, repeat step five with your AUTOEXEC.BAT file. You may be executing a program in the AUTOEXEC.BAT needed to support this disk. (This is unusual!). Create a matching AUTOEXEC.BAT file on your floppy and copy the corresponding programs to the floppy. If you needed to use step five, please contact Stiller Research and let us know what special software you are using. This will allow us to include support in SetupIM for this software, so future installations will be easier. We will compensate you for your trouble. If for any reason this does not solve your problem, please contact Stiller Research. Include a copy of your CONFIG.SYS and AUTOEXEC.BAT file along with a description of the disk hardware you are having a problem with. Please let us know as much as possible about how your disk was setup and what error messages you are getting from IM or SetupIM. Read file SUPPORT.TXT for the complete list of ways to contact us (IMVIEW SUPPORT.TXT) or just write to: Stiller Research 1265 Big Valley Dr. Colorado Springs, CO 80919-1014 U.S.A.