HP LaserJet DOS Printer Drivers and DOS Utilities
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CONTENTS
A. WHAT IS INCLUDED ON THIS DISK
B. INSTALLING THE DOS PRINTER DRIVERS AND DOS UTILITIES
C. DOS PRINTER DRIVERS
D. DOS UTILITIES - THE STATUS MONITOR
E. DOS UTILITIES - THE REMOTE CONTROL PANEL
F. DOS UTILITIES - THE SYMSET UTILITY
G. TROUBLESHOOTING - DOS UTILITIES
H. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES
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A. WHAT IS INCLUDED ON THIS DISK
This disk contains DOS printer drivers and DOS utilities. If you use
DOS software applications, you will want to install some or all of the
software included on this disk.
Printer drivers are required by most DOS software applications for you
to be able to access the printer's features and then print your files.
This disk contains the latest DOS printer drivers and installation notes
for several of the most popular DOS software applications. Refer to the
"DOS Printer Drivers" section for more information.
The DOS printer utilities are not required for you to print, but they
provide additional benefits when you print with your HP LaserJet printer.
The DOS Printer Utilities included on this disk are the Status Monitor,
the Remote Control Panel, and the Symset Utility. For more information
on these utilities, refer to the sections following this one.
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B. INSTALLING THE DOS PRINTER DRIVERS AND DOS UTILITIES
To install either the DOS printer drivers or the DOS utilities or both, follow
these steps:
1. Be sure that your HP LaserJet printer and cables are set up and
connected to your PC according to the instructions in your HP LaserJet
Printer User's Manual.
2. Make sure that your printer is plugged in and ready to print.
3. Insert the HP LaserJet DOS Utilities disk into your flexible disk
drive (usually A: or B:).
4. At the DOS prompt, switch to the drive where the HP LaserJet DOS
Utilities disk is located (for example, A:). Note that if you are
running Windows, you must completely exit Windows before you install
the DOS printing software.
5. At the DOS prompt, type INSTLJ and press the ENTER key.
6. Follow the instructions on the screen.
Once you have installed the DOS printer drivers or DOS utilities,
you can run the installation program again with the following command:
-> At the DOS prompt, type INSTLJ and press the ENTER key.
For information on using the DOS printer drivers, refer to the
installation notes included with each printer driver and also to your
software application's documentation.
For information on starting and using the DOS utilities, refer to the
following sections and the Help module within each utility.
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C. DOS PRINTER DRIVERS
The DOS printer drivers included on this disk support only the versions
of software listed below. Most of the printer drivers will not support previous
versions of this software. Therefore, we encourage you to upgrade your
software by contacting the vendors listed below.
Where to get
Software Supported Upgrade Information
Application Versions USA Canada
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Lotus (R) 1-2-3 2.3, 2.4 800-TRADE-UP 800-668-1509
Lotus (R) 1-2-3 3.1, 3.4 800-TRADE-UP 800-668-1509
WordPerfect for DOS 5.1, 6.0 800-321-4566 800-321-4566
======================================================================
1-2-3 is a product of Lotus Development Corporation.
WordPerfect is a product of WordPerfect Corporation.
If your DOS software application is not listed above, contact your
software vendor to order an updated printer driver for your software.
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D. DOS UTILITIES - THE STATUS MONITOR
The Status Monitor is a "terminate-and-stay-resident" (TSR) program that
runs in the background and automatically displays messages from the
printer on your computer screen whenever the printer's status changes
(for example, "out of paper").
During the DOS utilities installation, if you choose to modify your
autoexec.bat file, the Status Monitor will be loaded into memory each time
you start your computer. If you choose not to modify your autoexec.bat
file, you can load the Status Monitor into memory at any time with the
following command:
-> At the DOS prompt, type STAT and press the ENTER key.
When the Status Monitor is loaded into memory, it will automatically
monitor your printer for messages. You can bring up the Status Monitor's
main menu with either of the following commands:
-> Use the "hot key" combination by pressing all hot keys at
the same time. The default is [CTRL]+[ALT]+[E].
or
-> At the DOS prompt, type STAT and press the ENTER key.
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E. DOS UTILITIES - THE REMOTE CONTROL PANEL
The Remote Control Panel allows you to view and modify the printer's
default settings from your computer. This is useful if you are running
DOS software applications that do not support some or all of the printer
features that you need.
Once you have installed the DOS utilities, you can start the Remote
Control Panel with the following command:
-> At the DOS prompt, type RCP and press the ENTER key.
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F. DOS UTILITIES - THE SYMSET UTILITY
The Symset Utility allows you to print pages that display the characters
contained in various symbol sets. Symbol sets (or character sets) are
specific collections of alphabetic, numeric, punctuation and special
symbols in a given font.
Once you have installed the DOS utilities, you can start the Symset
Utility with the following command:
-> At the DOS prompt, type SYMSET and press the ENTER key.
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G. TROUBLESHOOTING - DOS UTILITIES
This section provides possible solutions if you are having problems
installing, starting, or using the DOS utilities.
1. CANNOT INSTALL THE DOS UTILITIES
2. CANNOT START THE DOS UTILITIES
3. UNLOADING THE STATUS MONITOR
4. THE STATUS MONITOR IS NOT MONITORING PRINTER MESSAGES
5. THE POSITION OF THE STATUS MONITOR IN YOUR AUTOEXEC.BAT FILE
6. POSSIBLE SOFTWARE APPLICATION CONFLICTS WITH THE STATUS MONITOR
7. THE STATUS MONITOR IS NOT WORKING WITH PRINTCACHE BY LASERTOOLS
8. STATUS MONITOR BEEPS BUT DOES NOT DISPLAY PRINTER MESSAGES
9. CANNOT START THE REMOTE CONTROL PANEL
10. THE STATUS MONITOR IS NOT WORKING AFTER YOU RUN THE REMOTE CONTROL
PANEL
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1. CANNOT INSTALL THE DOS UTILITIES
Because the Remote Control Panel and the Status Monitor must be able to
receive data from the printer, these utilities will work only with
a direct-connection Bi-Tronics parallel port. Therefore, if the
installation program cannot detect bidirectional communication, you
will not be able to install the DOS Utilities.
The following is a list of some things to check if bidirectional
communication cannot be established:
(1) You are using a parallel cable, and the parallel cable is
securely connected to both your PC and the printer.
(2) Your parallel cable supports Bi-Tronics communication.
(3) Your PC is directly connected to your printer. Most
devices connected to both the printer and your PC, such as
switch boxes, print spoolers and networks, will prevent
bidirectional communication.
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2. CANNOT START THE DOS UTILITIES
Once you have installed the HP LaserJet DOS utilities, you should be
able to start the utilities with the commands discussed in the preceding
sections. If these commands result in the error message "Bad Command
or File Name", you probably need to add the HP LaserJet DOS utilities
directory to the path you type.
To do this, note the directory where you installed the HP LaserJet
utilities (the default is C:\HPLJUTIL) and add the following to your
autoexec.bat file:
PATH=%PATH%;C:\HPLJUTIL
If your autoexec.bat file already contains one or more PATH statements,
add this statement after the existing PATH statements. Otherwise, add
this statement to the beginning of the file.
Once you have modified your autoexec.bat file, reboot your computer
for the new path statement to take effect.
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3. THE STATUS MONITOR IS NOT MONITORING PRINTER MESSAGES
For the Status Monitor to monitor printer messages, it
must first be loaded into the computer's memory. Also, the Status
Monitor is a DOS-only utility and is not intended to be used with
DOS screens within Microsoft Windows.
Make sure that you are not running a DOS screen under Microsoft Windows
when you load the Status Monitor into memory and when you are using the
Status Monitor to monitor printer messages.
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4. UNLOADING THE STATUS MONITOR
If the Status Monitor is interfering with one of your other software
applications, or if you need to free up the memory it uses (12 KB),
you can unload it from memory with the following command:
-> At the DOS prompt, type UNLOAD and press the ENTER key.
This will unload the Status Monitor (if possible) and disable the
the Status Monitor functions. Note that if you have loaded other
TSR programs into your computer's memory since loading the Status
Monitor, you must first unload these other programs before you can
unload the Status Monitor.
If you are still having problems unloading the Status Monitor, or if
you don't want the Status Monitor to be loaded into memory each time
you start your computer, remove the Status Monitor command from
your autoexec.bat file and reboot your computer. Depending on
where you installed the DOS utilities, the command will look something
like the following and will probably be at the end of your
autoexec.bat file:
C:\HPLJUTIL\status\stat
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5. THE POSITION OF THE STATUS MONITOR IN YOUR AUTOEXEC.BAT FILE
During the installation procedure, if you chose to modify your
autoexec.bat file, the command to load the Status Monitor is placed
at the end of this file. This will usually work correctly.
For example, because the Status Monitor uses the computer's file
system, all disk caching (for example, SMARTDRV), disk compression
(for example, STACKER), and LAN software (for example, NOVELL), must
be loaded BEFORE the Status Monitor in your autoexec.bat file.
On the other hand, if you load a DOS "shell" program (for example,
DOSSHELL or Norton Commander) from your autoexec.bat file, the Status
Monitor command must come BEFORE the DOS "shell" commands. Commands
after the shell program will not execute until you exit from the shell.
If you upgrade your version of DOS or install other software
applications, your autoexec.bat file may get modified. Make sure that
the commands are still in the correct order after the upgrade.
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6. POSSIBLE SOFTWARE APPLICATION CONFLICTS WITH THE STATUS MONITOR
The Status Monitor monitors the printer's status continuously while
it is loaded into the computer's memory. To avoid conflicts, it also
watches for other software applications that may be using the
printer's parallel port at the same time.
For performance reasons, some software applications access the
printer's port directly and cannot be detected by the Status Monitor.
These applications may conflict with the Status Monitor operation,
and vice versa.
In some cases, these applications allow you to change the printing
configuration with settings such as "Print through the BIOS" and
"Print to Hardware Port." Selecting the "Print through BIOS" setting
will avoid conflicts with the Status Monitor, but it may decrease
the performance of your software application.
If the conflicting application does not provide a "Print through BIOS"
option (for example, Borland's Paradox database), or if you choose not
to select this setting, you can deactivate the Status Monitor while
running your application to avoid conflicts.
To deactivate the Status Monitor before running the conflicting
application, follow these steps:
(1) Press the "hot key" combination
(the default is [Ctrl]+[Alt]+[E]).
(2) Select "Options."
(3) Select "De-activate."
(4) Select "Y" for yes and press ENTER.
(5) Press ESC twice.
To reactivate the Status Monitor after running the conflicting
application, follow these steps:
(1) Press the "hot key" combination
(the default is [Ctrl]+[Alt]+[E]).
(2) Select "Options."
(3) Select "Re-activate."
(4) Select "Y" for yes and press ENTER.
(5) Press ESC twice.
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7. THE STATUS MONITOR IS NOT WORKING WITH PRINTCACHE BY LASERTOOLS
PrintCache, which is manufactured by LaserTools, is a high-speed
print-buffering program that writes directly to the LPT port. Although
the current version of PrintCache is fully compatible with the Status
Monitor, using older versions with the Status Monitor will cause
conflicts and abnormal operation. And although PrintCache can be
configured to use the BIOS (to avoid conflicts), performance will
suffer. Please call LaserTools at 510-420-8777 for an upgrade to
the newest version of PrintCache. Make sure to specify that you are
using the HP DOS Utilities Status Monitor.
Other programs may conflict with the Status Monitor in different ways.
If the Status Monitor displays a printer message during a data
transfer, the data transfer can be aborted. To solve this or any
other problem associated with the Status Monitor displaying messages
at the wrong time, you can include the name of the application that
should not be interrupted in the C:\HPLJUTIL\STATUS\NOSWAP.TXT file.
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8. THE STATUS MONITOR BEEPS BUT DOES NOT DISPLAY PRINTER MESSAGES
Many common DOS software applications print in a way that prevents
the Status Monitor from displaying printer messages during printing.
In this case, the Status Monitor will make its normal "beep" sound,
but it will not display printer messages. This occurs in the DOS
Copy command (to LPT), Microsoft Word for DOS, and in other software
applications that use the DOS Copy command for printing.
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9. CANNOT START THE REMOTE CONTROL PANEL
When you try to start the Remote Control Panel, if you get a message
such as "The Status Monitor is the wrong version for this Remote
Control Panel," or if the Status Monitor displays a message, you may
need to set the VERIFY command to OFF in your autoexec.bat file.
The Status Monitor and the Remote Control Panel cannot communicate
correctly if the DOS VERIFY command is set to ON. If you have the
Verify command set to ON in your autoexec.bat file, either remove the
command from the autoexec.bat file or set it to OFF and then reboot
your computer.
Setting the VERIFY command to OFF will not cause problems on your
computer, as this is the default setting. In fact, it may increase the
performance of your hard disk.
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10. THE STATUS MONITOR IS NOT WORKING AFTER YOU RUN THE REMOTE CONTROL
PANEL
Both the Status Monitor and the Remote Control Panel receive information
from the printer. Therefore, if the Status Monitor is loaded into
memory, it will be disabled and will not be able to monitor the
printer while the Remote Control Panel is running. Once you have
exited the Remote Control Panel, the Status Monitor will be
re-enabled and should work as usual.
In some cases, the Remote Control Panel may not be able to re-enable
the Status Monitor or reset the printer so that it can send messages.
If the Status Monitor is not working properly after you exit the Remote
Control Panel, follow these steps:
(1) Check the printer's control panel and make sure that the printer
is ready to print. For more information on the printer's
control panel, refer to your HP LaserJet Printer User's Manual.
(2) At the DOS prompt, type STAT and press the ENTER] key.
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H. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES
HP ELECTRONIC SERVICES
INTERNET
Anonymous ftp library service is available for around-the-clock
access to drivers and technical support information for Hewlett-Packard
peripheral and computer products.
IP address 192.6.71.2
Alias ftp-boi.external.hp.com
Login - anonymous
Password - send user identification (your Internet name)
URL to access HP - http://www.hp.com/home.html
COMPUSERVE
HP Peripherals Forum provides low-cost, around-the-clock
access to drivers and technical support information. In the US, you can
call CompuServe at 800-848-8199 (Users type: GO HPPER). This service
is provided by CompuServe, not Hewlett-Packard. In countries other than
the US, contact CompuServe for information.
SOFTWARE APPLICATION SUPPORT
Call the phone number listed in your software vendor's manual.
PERIPHERAL TECHNICAL SUPPORT AND ASSISTANCE
To resolve problems you may encounter, we suggest using the
following resources:
1) Your company may have an internal support professional, department,
or help desk.
2) Your local authorized reseller is also qualified to provide you with
support.
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US and CANADA SUPPORT SERVICES
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"HP Guide to Electronic Support Services"
HP FIRST DOCUMENT #9020. See HP FIRST section below for assistance.
HP BBS DOWNLOAD SERVICES
Hewlett-Packard provides a download service for around-the-clock
access to drivers and technical support information for Hewlett-Packard
peripheral and computer products.
(208) 344-1691
Modem Settings - N,8,1
14,400 baud maximum
DRIVER DISTRIBUTION - US and Canada
Hewlett-Packard's Driver Distribution Center provides US and
Canadian customers with HP drivers for several popular software
packages. To order drivers:
Call: 303-339-7009
Monday through Saturday, 24 hours a day
Fax: 303-330-7655
Driver Distribution is available in many other North American
countries. Ask your local HP dealer for the numbers.
HP FIRST - US and Canada
HP's automated fax system provides technical information
around-the-clock for Hewlett-Packard peripherals and computer
products. Indexes are available listing thousands of documents.
U.S. and CANADA, call 800-333-1917
Elsewhere call 208-344-4809 (must call from your fax machine)
AUDIO-TIPS
Audio-Tips offers pre-recorded technical information for
Hewlett-Packard peripherals and computer products around-the-
clock. Many trouble-shooting tips have faxable documents
providing for more detailed information.
US and CANADA, call 800-333-1917
HP CUSTOMER SUPPORT CENTER - US and Canada
The HP Customer Support Center provides live technical assistance
for peripherals.
Call: 208-323-2551
Hours of operation:
Monday through Friday, 7:00 a.m. to 6:00 p.m.
Wednesday, 7:00 a.m. to 4:00 p.m. Mountain Standard Time
Free technical support is offered during the warranty period at
208-323-2551 (have your HP LaserJet printer serial number
available).
After the warranty period, call 800-999-1148 (US and Canada) at
$25 per call (US Funds - VISA or MasterCard); or call 900-555-1500
(US) at $2.50 per minute. Charges begin only when you
connect with a support technician. Prices subject to change.
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EUROPEAN SUPPORT SERVICES
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DRIVER DISTRIBUTION - Europe
Driver Lists and Driver Order Forms are available from HP FIRST
(see HP FIRST in this section). Use the product numbers listed on the
Driver List to fill in the Driver Order Form. The Driver Order Form
includes fax numbers and telephone numbers for ordering drivers.
HP FIRST - Europe
(HP's Fax Information Retrieval Support Technology)
HP provides technical information by fax, around the clock. To use
HP FIRST, you must call from a touch-tone telephone or fax. Telephone
numbers for HP FIRST are listed below.
Country Language Toll Free Numbers
======== ======== =================================
Austria German 0660-8128 (local toll charged)
Belgium Dutch 0800 1 1906
Belgium French 0800 1 7043
Denmark Danish 800-10453
Finland Finnish 9800-13134 (local toll charged)
France French 05-905900
Germany German 0130-810061
Great Britain English 0800-960271
Italy Italian 1678-59020
Netherlands Dutch 06-0222420
Norway Norwegian 800-11319 (local toll charged)
Spain Spanish 900-993123
Sweden Swedish 020-795743 (local toll charged)
Switzerland German 155-1527
Switzerland French 155-1526
Access to HP FIRST in English is available from the countries
listed above and other countries by calling the Netherlands at
(+31) 20 6815792. NOTE: International call charges apply outside
of the Netherlands.
EUROPEAN CUSTOMER SUPPORT CENTER
Hours of operation:
Mon/Tue/Thu/Fri from 8:30 to 18:00, Central European Time
Wednesday from 8:30 to 16:00, Central European Time
Free technical support is offered during the product's warranty
period. Please have the product's serial number available when
you call. Telephone numbers and other information about the
European Customer Support Center is included with supported
products.
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SUPPORT SERVICES - OTHER COUNTRIES
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Driver Distribution and HP FIRST is available in many other
countries. Ask your local HP dealer for the numbers.
Customer Support is also available in several other countries.
Check your printer user's manual or contact your authorized HP Dealer
for more information.