NOTES ON THE HP DESKJET 500 SERIES PRINTER DRIVER (7/26/94) VERSION 5.0 FOR MICROSOFT(R)WINDOWS(TM) VERSION 3.1 =============================================================== This document contains important information about HP DeskJet 500 Series printer driver that supplements the on-line help. For best viewing of this file in Notepad, maximize the Notepad window, and then turn on word wrap by clicking Edit in the menu bar and choosing Word Wrap. For best results when printing this file, open this file in Microsoft Word or another word processor. Then select the entire file and format the text in 10-point Courier font before printing. CONTENTS: 1. PRINTERS SUPPORTED BY THIS PRINTER DRIVER 2. DIFFERENCES BETWEEN THIS DRIVER AND PREVIOUS VERSIONS 3. DRIVER INSTALLATION INSTALLING THROUGH THE CONTROL PANEL REINSTALLING THE DRIVER AFTER REINSTALLING MS WINDOWS 3.1 REINSTALLING A PREVIOUS VERSION OF THE PRINTER DRIVER 4. TROUBLESHOOTING INFORMATION BANDING PROBLEMS CROSSHATCHED FILLS AND PATTERNS DO NOT PRINT DRIVER WILL NOT INSTALL TO AN OMNIBOOK ENVELOPES DO NOT PRINT CORRECTLY FORMATTING PROBLEMS WITH PRINT REGIONS AND MARGINS PRINTER IS READY, BUT NOTHING IS PRINTING PRINTER COMMUNICATION PROBLEM 5. SOFTWARE APPLICATION NOTES 6. INI FILE MODIFICATION ACKNOWLEDGMENTS =============================================================== 1. PRINTERS SUPPORTED BY THIS PRINTER DRIVER =============================================================== The HP DeskJet 500 Series printer driver, version 5.0, supports the following printers: HP DeskJet 560C printer HP DeskJet 520 printer HP DeskJet 550C printer HP DeskJet 510 printer HP DeskJet 500C printer HP DeskJet 500 printer NOTE: HP DeskJet and HP DeskJet Plus printers are no longer supported. If you have one of these printers, you should use version 4.1 of this driver. See the documentation that came with your printer for instructions on updating your printer driver. =============================================================== 2. DIFFERENCES BETWEEN THIS DRIVER AND PREVIOUS VERSIONS =============================================================== If you are updating from a previous version of the HP DeskJet 500 Series Printer Driver, you should be aware of the following differences between this driver and previous versions: o New HP DeskJet Status Monitor. o New media support for HP LX JetSeries CutSheet Paper. o HP DeskJet and HP DeskJet Plus printers are no longer supported. NOTE: This driver does not work with Microsoft Windows 3.0 or earlier. Before installing this driver, you must upgrade to Microsoft Windows 3.1 or later. =============================================================== 3. DRIVER INSTALLATION =============================================================== DO NOT INSTALL THROUGH THE CONTROL PANEL ---------------------------------------- You cannot install the HP DeskJet 500 Series printer driver through the Control Panel. Install the driver using the HPSETUP.EXE program. RE-INSTALLING THE DRIVER AFTER REINSTALLING WINDOWS 3.1 ------------------------------------------------------ If you re-install Microsoft Windows 3.1 after installing the printer driver, you must also re-install the printer driver to ensure correct printer operation. REINSTALLING A PREVIOUS VERSION OF THE PRINTER DRIVER ----------------------------------------------------- When installing the HP DeskJet 500 Series printer driver, the HPSETUP program enters a line in the [spooler] section of WIN.INI. This line must be removed in order for versions 3.x or older of the HP DeskJet Series printer driver to work correctly. Use an ASCII text editor, such as NOTEPAD or another editing program on your computer, to remove the indicated line in the spooler section of the WIN.INI: NOTE: Be sure to make a backup copy of your WIN.INI file before editing in case you make an error while editing. [spooler] . . . qp.LPT1=hpviod.dll <-- REMOVE THIS LINE. Note: Your file may contain more than one of these lines. Printer may be on multiple ports (LPT2, etc.). After changing the WIN.INI, restart Microsoft Windows. =============================================================== 4. TROUBLESHOOTING =============================================================== CROSSHATCHED FILLS AND PATTERNS DO NOT PRINT -------------------------------------------- For many applications, printing crosshatching is not supported in some Printout modes. If you are having problems printing crosshatching, try using Color Graphics Printout mode with Pattern Halftoning or Black Text Printout mode. HP DESKJET STATUS MONITOR NOT AVAILABLE ------------------------------------ The HP DeskJet Status Monitor is not available when you are printing to a file, serial port, Xircom adapter, or network. DRIVER WILL NOT INSTALL TO AN HP OMNIBOOK (Models 300 and 425) ----------------------------------------------------------- HP Omnibooks have a subset of Microsoft Windows. Windows on HP Omnibooks do not have the file LZEXPAND.DLL in the WINDOWS\SYSTEM directory. This file is required for driver installation and is included in the WINDOWS\SYSTEM directory on most desktop and laptop systems using Microsoft Windows 3.1 or later. Obtain a copy of the file and put it in the WINDOWS\SYSTEM directory of your HP Omnibook before installing the printer driver. The LZEXPAND.DLL file is shipped with Omnibook Models 430 and later. ENVELOPES DO NOT PRINT CORRECTLY -------------------------------- Some applications print envelopes in the wrong orientation. If you have problems, see the APPLICATION NOTES section of this README file for solutions. FORMATTING PROBLEMS WITH PRINT REGIONS AND MARGINS -------------------------------------------------- The minimum margins using the HP DeskJet 500 Series printer driver is 0.17 in. top and 0.67 in. bottom margins for all printing modes. Versions 3.x or earlier of this printer driver had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of this driver or restore the printer margins to the settings used in previous versions of this driver. To use the same print region as versions 3.x or earlier of the HP DeskJet Series printer drivers, check the "Print Region" check box in the HPVCNFIG.EXE Configuration program. For instructions on using the INI Configuration program, see the section on INI file modification in this README file. NOTE: With this change, text on printed pages containing color will be shifted up from what you see on your screen. The printable area on a page using the HP DeskJet 500 Series printer driver differs from the printable area allowed by DOS applications. PRINTER IS READY, BUT NOTHING IS PRINTING ----------------------------------------- The HP DeskJet 500 Series printer driver has an enhanced error detection mode that detects printer error states such as out of paper or wrong print cartridge installed. This mode is only available when the printer is connected directly to your computer (not a network) with a Centronics parallel or RS-232-C serial cable. If you have unresolvable hardware or software printing conflicts, turn off enhanced error detection by checking the Reverse Channel check box in the INI Configuration program. See the "INI File Modifications" section in this document for instructions on using this program. If (1) the Print Manager is off, the HP DeskJet Status Monito shows no activity, and no error messages are displayed; or (2) the Print Manager is running and indicates that it is printing, but the printer is not printing and no error messages are displayed, check the following: 1. Make sure the printer setup dialog box caption matches the printer model that you are using. If not, reinstall the Printer driver, and select the correct printer model. 2. Make sure the interface cable is connected properly and securely. 3. Turn off enhanced error detection as described previously in this section. 4. If the problem continues, try a new interface cable. =============================================================== 5. APPLICATION NOTES =============================================================== At the time the HP DeskJet 500 Series printer driver was released, the following software application limitations existed: ALDUS PAGEMAKER 5.0: You cannot cancel a print job from PageMaker 5.0. ALDUS PAGEMAKER 5.0: Color pattern fills do not always print with the correct pattern. ALDUS PAGEMAKER 5.0: Documents created in PageMaker 4.0 may not print correctly in PageMaker 5.0. BORLAND QUATTRO PRO 1.0, 5.0: In Black Text mode, graph backgrounds do not print. COREL DRAW 4.0: The problem with Fractal fills not printing correctly has been fixed. If you added the line: Rasterizer=1 to the [Config] section of CORELPRN.INI file in directory COREL4\CONFIG to enable printing of fractal fills with versions 4.0 and 4.1 of this driver, delete the line after installing the version 5.0 driver. Otherwise, fractal fills printing will be slow. COREL DRAW 4.0: Portions of printed output may be rotated 180 degrees and enlarged. Exit Windows and then restart Windows. Then try printing again. COREL DRAW 4.0: Rotated bitmap images will print very slowly (printing can take 1 to 2 hours). Select Color Graphics or Color Photo Printout mode instead of Automatic mode when printing rotated bitmap images. The printer will print faster in these modes. This problem is fixed in Coral Draw 5.0. GATEWAY ATI MACH 32 DRIVER 3.10: GateWay ATI causes a General Protection fault during installation. Press the Continue key after the GP fault to continue install. Restart Windows when installation is complete. The driver is installed correctly. HP EXPLORER: IF you have the HP Explorer software for the HP LaserJet 4L running in background and you attempt to print with an HP DeskJet 500 series printer driver, you may get an error message "Not Enough Memory To Print". To print with the HP DeskJet 500 series printer driver, either turn off the HP Explorer Software or add the "/x" switch to the STAT4L.EXE command in your AUTOEXEC.BAT file. The command should then read STAT4L.EXE /x Using the /x switch may increase the time it takes for HP Explorer to "Pop Up." LOTUS 1-2-3 1.0/1.1: Shading does not print correctly with color backgrounds. This is not a problem with documents created with Lotus 1-2-3 version 4.0. LOTUS AMI PRO 3.0: Background colors and fill patterns may not print correctly. LOTUS IMPROV 2.0: Images with scaling factors greater than 100% will be clipped. MICROSOFT EXCEL 4.0: Some light gray and gray patterns do not print. Select a darker shade for patterns. MICROSOFT EXCEL 4.0: Sides of 3D charts print in black instead of dark colors. Select Color Photo Printout mode to print in color. MICROSOFT EXCEL 4.0, 5.0: Some paths to the driver dialogs do not work correctly and settings are not retained. Use the following path to reach a printer setup that works: For version 4.0 - File, Page Setup, Printer Setup, Setup. For version 5.0 - File, Page Setup, Printers, Setup. MICROSOFT POWERPOINT 3.0: Background pattern shading is not uniform in Cluster and Pattern Halftoning modes. Try selecting Automatic Printout mode. MICROSOFT POWERPOINT 3.0: A GP fault occurs when printing if spooling with SuperQueue 3.02. Turn SuperQueue off to print from Powerpoint 3.0. MICROSOFT PUBLISHER 1.0: You cannot change print settings from Microsoft Publisher 1.0. You must change print settings through the Control Panel. MICROSOFT PUBLISHER 2.0: Information at the bottom of a page may be clipped. Increase the bottom margin of your page to at least 0.67" or more from the paper edge. MICROSOFT WORD (Versions 6.0 and earlier): Default footer settings are outside the printable region. To move the footer within the printable region, change the default footer settings so that the footer is at least 0.67" or more from the paper edge. MICROSOFT WORD 6.0: The default envelope configuration works for all printer models except the HP DeskJet 510, 520, 550C, and 560C. For these models, select the correct orientation as follows: 1. Select "Envelopes and Labels" in the Tools menu. 2. Select "Feed". 3. Select "Face Down", make sure "Clockwise Rotation" is NOT checked, and select the third icon from the right. MICROSOFT WORKS 2.0A: Pie charts print with the wrong colors in several printout modes. Print with Color Graphics Printout mode with Pattern Halftoning. MICROSOFT WORKS 3.0, 3.1: Charts print incorrectly in several printout modes. Print with Color Graphics Printout mode with Pattern Halftoning. MICROSOFT WRITE 3.1: (HP DeskJet 510, 520, 550C, and 560C) When printing envelopes, the left and right margins are switched with each other. If clipping occurs when printing envelopes, switch the left and right margin settings. PRINTSHOP DELUXE 1.0: Information within 0.67 in. of the bottom of the page is clipped. The program does not provide a means of adjusting the bottom margin of the document to fit within the limits of the printer driver's margin settings. This problems is fixed in version 2.0. SPC HARVARD GRAPHICS 2.0: If you are using Harvard Graphics with SuperQueue version 3.01/3.02 and you get the error message "SuperQueue cannot continue-disk may be full" when printing TIF graphics, turn off SuperQueue and reprint the document. SPC HARVARD GRAPHICS 2.0: When the HP DeskJet Setup dialog box is called from inside Harvard Graphics, Orientation and paper size setting changes are ignored by Harvard Graphics. SPC HARVARD GRAPHICS 1.021: Pie slices print as rectangles. WORDPERFECT 5.1,5.2: Envelopes print in the wrong orientation for the HP DeskJet 500 and 500C printers. WORDPERFECT 6.0: Underlining and strikethrough for color text does not print in Black Text mode. This problem has been fixed in version 6.0a. Contact WordPerfect for upgrade information. WORDPERFECT 6.0: WordPerfect reads the minimum print margins only when it is first started. These margins are determined by the paper size and orientation settings in the driver. If you are unable to set the margins to the minimum values for the printer, exit WordPerfect and make sure that the correct paper size and orientation settings are set in the driver through the Windows Control Panel. Then restart WordPerfect. This problem has been fixed in version 6.0a. Contact WordPerfect for upgrade information. WORDPERFECT 6.0: Envelope printing for the HP DeskJet 500 and 500C does not work correctly. To print envelopes, do the following: 1. Create a new paper definition and name it. 2. Check "Wide Form" and make sure "Rotated Text" is NOT checked. 3. To print an envelope, select the Paper Size you created before printing. ZENOGRAPHICS SUPERQUEUE 3.01, 3.02: When printing PageMaker 4.0 documents in PageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document. =============================================================== 6. INI FILE MODIFICATIONS =============================================================== CAUTION: Do not change any settings in your *.INI files unless specifically instructed to in this README.TXT to resolve an application or printing problem. Changes to *.INI files may adversely affect your printing system. For some application problems, the solution may involve modifying your DESKJETC.INI, WIN.INI, or other files. The HPVCNFIG.EXE file located in your WINDOWS directory provides an easy method for modifying control values in these files. To do this, follow these steps: 1. Run the HPVCNFIG.EXE file from the Program Manager or File Manager. A dialog box will be displayed with a list of check boxes. 2. Check the check box specified in the software application note for your application problem. 3. Click the OK Button. The HPVCNFIG configuration program will modify the appropriate control values in your *.INI files. NOTE: You must restart Windows for the changes you have made to take effect. Make sure that you close all open documents before restarting Windows. =============================================================== ACKNOWLEDGMENTS =============================================================== Aldus is a trademark of Aldus Corporation in the U.S. and other countries. Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.