NOTES ON THE HP DESKJET 310 PRINTER DRIVER FOR MICROSOFT(R) WINDOWS(TM) 3.0 and 3.1 ======================================================================= This document contains important information about the HP DeskJet 310 printer driver that supplements the on-line Help. These topics are covered: * Printing in Grayscale * Printable Areas/Margin Settings * System Configuration * Advanced Settings * Enhanced Error Detection * Battery Gauge * Network Support * Printing on Envelopes * Application Notes PRINTING IN GRAYSCALE ======================= The default print mode setting and the default dithering method provide best quality black text printing. To print in grayscale, select the Black/Grayscale print mode (HP DeskJet 310 only) and one of the following dithering methods: Pattern, Scatter, or Cluster. To print black text after printing grayscale, select the Standard dithering method. PRINTABLE AREA/MARGIN SETTINGS ================================ The printable area on a page using the HP DeskJet 310 printer driver differs from the printable area on a page using DOS applications. For HP DeskJet 310 printer only: In Windows, the top and bottom margins of your document will differ if you are using a print mode which allows color. The top margin and bottom margins of a document printed in the "Color/Composite Black" print mode will print 1/6 in. shifted up from the top and bottom margins of a document printed with the "Black/Grayscale" print mode. If it is important that the Color and Black documents are vertically aligned, use the Advanced Settings program (see ADVANCED SETTINGS section below) and select "Align color and black pages". Note that in this mode, the bottom margin will be 2/3 inch, and any existing documents with footnotes in this region may not print. Margins may vary when you print the same documents using different printers. You may need to adjust margin settings, pagination, or reformat your document. Use these tips to minimize the need to reformat your documents for printing with other printers: * Use fonts that are common to the printers that you are using. * Increase your top and bottom margins. For example, if the minimum setting is 1/2 in. for one printer and 1 in. for another printer, set your margins for 1 in. for all documents. SYSTEM CONFIGURATION ====================== An 80286 processor or greater is required to use the HP DeskJet 310 printer driver. Disk Requirements The HP DeskJet 310 printer driver requires approximately 3 MB of free disk space for installation of the driver and the printer fonts that come with it (Courier, CG Times, Univers, and Symbol). ADVANCED SETTINGS =================== In some instances, a solution may require modifying one of the printer driver's advanced settings. To do this, * Insert the HP DeskJet 310 printer driver disk into a: (or b:) * From the Windows program manager, run the program a:\readme\drvset.exe * Select the settings that need to be changed. * Click on "Done" to save the changes. * Restart Windows after making the modifications. ENHANCED ERROR DETECTION ========================== The HP DeskJet 310 printer driver has the ability to detect printer error states such as out of paper, wrong print cartridge installed, or a low battery level. This "enhanced error detection" mode is only available when the printer is connected directly to a computer (not over a network) with a standard parallel (Centronics) cable. When the printer is printing across a network, to a file, or through another third party software print product that receives input from a print file (e.g., LPT1.PRN or LPT1.OS2), the printer driver detects this, and enhanced error detection is not available. If you have unresolvable hardware or software printing conflicts, turn off the enhanced error detection to try to resolve the problem. Select the entry "Disable enhanced error detetion" in the Advanced Settings program (refer to the ADVANCED SETTINGS section in this document). If the printer's status dialog remains on the screen for an inordinate amount of time (with no action taken) and no error messages are displayed, check the following: 1. Make sure the printer setup dialog box caption matches the printer model that you are using. If not, reinstall the printer driver, and select the correct printer model. 2. Make sure the interface cable is connected properly and securely. There may be a data communication problem. If the problem continues, your interface cable may have a problem, try a new cable. 3. Make sure that enhanced error detection is disabled. Using Print Manager With enhanced error detection enabled, Windows Print Manager is ignored by the HP DeskJet 310 printer driver. With Print Manager enabled or disabled, you may continue to work in other applications while the application from which you are currently printing finishes the print job. Also, you may use Print Manager for network or other local printing with all printer drivers other than the HP DeskJet 310 printer driver. With enhanced error detection disabled, you may use Print Manager with the HP DeskJet 310 printer driver. This is not recommended, since it usually takes longer to print a document with Print Manager than without it. If you choose to use Print Manager with the HP DeskJet 310 printer driver, you must first turn off the printer driver's enhanced error detection as described earlier in the section and then select the check box next to "Use Print Manager" in the Control Panel. BATTERY GAUGE =============== When using the DeskJet Portable or DeskJet 310 printers in battery mode, the HP DeskJet 310 printer driver will detect this and and display a battery gauge in the Printing Status box (while printing). If the battery gauge does not display, it could be due to one of the following: * There is no battery in the printer. * The a/c adaptor is plugged in (battery being charged). * The battery state is unknown. This occurs whenever the battery is changed. The printer will only know the battery state after it has completely charged or discharged the battery. * The printer is not directly connected to the computer. Refer to the ENHANCED ERROR DETECTION section in this document. NETWORK SUPPORT ================= Hewlett-Packard does not support network configurations where the DeskJet Portable or DeskJet 310 printers are used as shared devices. However, installing the HP DeskJet 310 printer driver to a Windows network is supported when the printer is not used as a shared device. Two types of network installations are possible: central installation and local installation. Central installation is the default mode that the HP Setup install program selects. The installation program copies driver files to the Windows system directory. If the Windows system directory is on a network drive that is write protected, an error message recommending local installation appears on your screen. Local installation is selected by typing HPSETUP /L. If you choose local installation, the install program copies all driver files to the Windows directory on the local system. PRINTING ON ENVELOPES (HP DeskJet 310 only) ======================= Envelope media is not supported. However, if you are able to obtain envelopes made of thin paper, and can succesfully load and eject an envelope in manual feed mode, you may configure the printer driver to display envelope media sizes for proper formatting. Using the Advanced Settings program (see the ADVANCED SETTINGS section ealier in this document), select: "Display envelope media sizes" You should also select "Landscape" orientation when printing envelopes. Note that envelopes should be inserted manually, starting with the right-hand edge (where the stamp is). Caution: Printing on envelopes that are thicker than the maximum media thickness specified in the printer manuals may damage the printer. APPLICATION NOTES =================== At the time the HP DeskJet 310 printer driver was released, the following software application limitations existed: For many applications (e.g., Microsoft Excel), the print job is cancelled by means other than the application's cancel dialog, the application may display an error message. Ignore this message and continue. For many applications, printing crosshatching is not supported in Pattern, Cluster or Scatter dithering methods. Select Standard or Standard Black mode to print crosshatching. For the HP DeskJet 310 printer with envelope printing enabled (see above section titled PRINTING ON ENVELOPES), the print may appear in the wrong orientation when envelope printing is selected with the envelope icon in the application's tool bar. Use the Printer Setup dialog box to select the correct envelope media size. ALDUS PAGEMAKER v4.0: You cannot cancel printing from Printing Status box. PageMaker controls all mouse and keyboard input during printing. Cancel printing from the PageMaker printing status box. ALDUS PAGEMAKER v4.0: When printing some documents, the contents of a page will occasionally shrink and print in the upper left corner of the page. COREL DRAW v2.0: Color vector fills may print incorrectly. COREL DRAW v2.0: "Fit to Page" is not supported. HARVARD GRAPHICS: Overall slow performance with this application is especially noticeable on 286 machines. INTUIT QUICKEN: For full feature printing with the HP DeskJet Portable or DeskJet 310 printers, contact Intuit for their maintenance release disk #6. LASERTOOLS PRINTCACHE: Unrecoverable application errors, and/or system reboots may occur due to system conflicts. Try running Windows in enhanced mode or configure the PrintCache interrupt setting to use the dynamic or normal timer driver. LOTUS AMI PRO: To use the background printing feature in this application, disable the "Printing Status" dialog box. Use the Advanced Settings program (refer to the ADVANCED SETTINGS section in this document) and check the entry: "Disable printing status dialog box" LOTUS AMI PRO v3.0: For HP DeskJet 310 printer (with envelopes enabled - see PRINTING ON ENVELOPES section in this document). To print envelopes correctly you must use the Options button in the Print Envelopes dialog box. If the Options button is not in the in the Print Envelope dialog box, contact the Lotus Customer Service Department for a modified print envelopes file. LOTUS FREELANCE: Displays and prints only in 4 colors: black, white, red, and cyan. Turn off "display output colors" in the application user setup. Also turn off the "Adjust Color Library for Color Printing" setting. After printing from Freelance, the Program Manager becomes the active window instead of returning to Freelance. To solve this problem, disable the "Printing Status" dialog box. Use the Advanced Settings program (refer to the ADVANCED SETTINGS section in this document) and check the entry: "Disable printing status dialog box" LOTUS FREELANCE: Does not support Pattern, Scatter, or Cluster dithering methods. Use Standard or Standard Black. MICROGRAFX CHARISMA v2.O: When page orientation or page size is changed, the scalable printer fonts may be replaced by bitmapped screen fonts. To avoid this, print the document using the orientation and page size in which it was created. MICROGRAFX CHARISMA v2.0: Some color bitmapped graphics may not print correctly. MICROGRAFX DESIGNER v3.01, 3.02, 3.1: When a page orientation or page size is changed, the scalable printer fonts may be replaced by bitmapped screen fonts. To avoid this, print the document using the orientation and page size in which it was created. MICROSOFT EXCEL v3.0: When you paste graphics from other applications, Excel may print the pasted graphics with the screen background color of the source. MICROSOFT EXCEL v3.0: When printing fonts larger than 40 point, manually enlarge the cell size before printing. MICROSOFT EXCEL v3.0: Some colors may not print correctly in Standard mode with Complex Color Printing enabled. Either disable Complex Color Printing or select Pattern, Cluster or Scatter. MICROSOFT EXCEL v3.0, 4.0: Some pattern fills may not print. MICROSOFT EXCEL v4.0: Some paths to the driver dialogs do not work correctly. Settings are not retained. To reach a printer setup that will work: Select: File, Page Setup, Printer Setup, Setup MICROSOFT POWERPOINT v2.0: Color pattern fills do not print correctly for any of the dithering methods. MICROSOFT PUBLISHER v1.0: Changes in the print settings are not retained in this application. Use the Windows Control Panel to change settings. MICROSOFT PUBLISHER v1.0A with WINDOWS 3.1: If you have trouble printing large images, try adding the following line to the MSPUB.INI file in your Windows directory in the [PRINTING] section: bandinmemory=1 MICROSOFT WORD v1.0 and v1.1: When you print large point sizes, the double underline will appear as a solid line. MICROSOFT WORD v2.0: Newly installed printer fonts are not recoginzed until you choose Printer Setup from the File menu and click OK. MICROSOFT WORD v2.0: When you print in landscape orientation, italic characters may not print completely. MICROSOFT WORD v2.0: For the HP DeskJet 310 printer with envelope printing enabled - Envelope printing is incorrect. Select the following settings in Word: Select: Format, Page Setup, Size and Orientation, Landscape, and Envelope. Select: Format, Page Setup, Paper Source, First Page, Envelope, Other Pages, Envelope. Select: Tools, Options, Print, and turn off Reverse Print Order. If changing the settings does not solve the problem, try adding the following line to the [MICROSOFT WORD 2.0] section of your WIN.INI file: HP DeskJet 310 printer=0 MICROSOFT VISUAL BASIC v1.0: Program listings may contain text lines that are split or printed twice. QUATTRO PRO v1.0: When printing charts in the Color/Composite Black print mode, select the Standard dithering method. VENTURA PUBLISHER: This application does not print TIFF images correctly. Try choosing Pattern, Cluster, or Scatter dithering method. VENTURA PUBLISHER: This application cannot print multiple copies, because it does not correctly query the printer driver for multiple copy capability. WINDOWS FILE MANAGER v3.0: When Print File is chosen, the last line on a page may not be printed. Try printing from within an application (e.g., Write). WORDPERFECT v5.1, v5.2: You may have trouble printing some color images. Try the solution: Select File, Preferences, Print, and turn off "Fast Graphics Printing" by unchecking the check box. WORDPERFECT v5.1, v5.2: The Paper Source setting in the driver setup dialog (Sheet Feeder or Manual Feed) is ignored. Use the following path to set it: Select Layout, Page, PaperSize and choose or define a Paper Type with the correct "Location". The following printing problems occur with these monitor/display drivers: ATI/HERCULES DISPLAY DRIVERS: Color patterns may not print properly using the Standard dithering method, but will print properly with either the Pattern or Scatter dithering method. MATROX IMPRESSION DISPLAY DRIVER: Some black graphics do not print with the Standard (or Standard Black) dithering method, but do print with either the Pattern or the Scatter dithering method. RASTER OPS MONITOR (1024 X 768) DRIVER: Has problems which cause random specks in Black/ Grayscale mode. The Intensity slider patterns are reversed but the Intensity slider text is correct. VIDEO SEVEN SCREEN DRIVER: The underline width is too wide on 90 degree rotated text. Use Standard dithering mode in Windows. VIDEO SEVEN SCREEN DRIVER: The first letter on the left page margin may get truncated on the hard copy. ACKNOWLEDGMENTS =================== Scalable type outlines are licensed from Agfa Corporation. Intellifont is a registered trademark of Agfa-Gevaert. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from Monotype Corporation plc. Agfa is a registered trademark of Agfa-Gevaert AG. Univers is a trademark of Linotype AG and/or its subsidiaries. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.