NOTES ON THE HP DESKJET 500 SERIES PRINTER DRIVER VERSION 4.1 FOR MICROSOFT(R)WINDOWS(TM) VERSION 3.1 =============================================================== This document contains important information about the HP DeskJet 500 Series printer driver that supplements the on-line help. Contents: 1. DRIVER INSTALLATION DIFFERENCES BETWEEN THIS DRIVER AND PREVIOUS VERSIONS INSTALLING THROUGH THE CONTROL PANEL REINSTALLING THE DRIVER AFTER REINSTALLING MS WINDOWS 3.1 REINSTALLING A PREVIOUS VERSION OF THE PRINTER DRIVER 2. TROUBLESHOOTING INFORMATION BANDING PROBLEMS CROSSHATCHED FILLS AND PATTERNS DO NOT PRINT DRIVER WILL NOT INSTALL TO AN OMNIBOOK ENVELOPES DO NOT PRINT CORRECTLY FORMATTING PROBLEMS WITH PRINT REGIONS AND MARGINS PRINTER IS READY, BUT NOTHING IS PRINTING 3. APPLICATION NOTES SOFTWARE APPLICATION NOTES INI FILE MODIFICATION ACKNOWLEDGMENTS =============================================================== 1. DRIVER INSTALLATION =============================================================== DIFFERENCES BETWEEN THIS DRIVER AND PREVIOUS VERSIONS ----------------------------------------------------- If you are updating from a previous version of the HP DeskJet Series Printer Driver, You should be aware of the following differences between this driver and previous versions: o Automatic color printing. o Printer dialog boxes have been redesigned. o Intellifont fonts are no longer supported. o Print regions are different from previous versions o This driver does not work with Microsoft Windows 3.0 Automatic color printing ------------------------ The HP DeskJet 500 Series printer driver uses HP's ColorSmart technology to select the best printer settings for your documents when using HP DeskJet color printer models. ColorSmart analyzes your document and automatically selects the halftoning, intensity, and color control settings to provide the best quality printout of your document. ColorSmart is enabled when you select Automatic Printout mode in the Printer Setup dialog box. Intellifont fonts ----------------- Previous versions of this driver included three Intellifont typefaces. This version of the printer driver does not support use of Intellifont fonts. The equivalent typefaces in style can be obtained by using the following scalable TrueType typefaces provided with windows 3.1: Intellifont Font Equivalent TrueType Font ---------------- ------------------------ CG Times Times New Roman Univers Arial Courier Courier New If you have existing documents formatted using Intellifont fonts, the Windows operating system will substitute equivalent TrueType fonts. This may require minor reformatting for some existing documents. Print regions are different --------------------------- The minimum margins using the HP DeskJet 500 Series driver is 0.33 in. top and 0.67 in. bottom margins for all printing modes. See the "Troubleshooting" section of this README file for more information. This driver does not work with Microsoft Windows 3.0 ---------------------------------------------------- The HP DeskJet 500 Series printer driver, Version 4.1, does not support Microsoft Windows 3.0 or earlier versions. Before installing this driver, you must upgrade to Microsoft Windows 3.1. NOTE: If you do install the driver in Windows 3.0 or earlier versions through the Control Panel and attempt to use the driver, an error message will warn you that the driver will not run with that version of Windows. You will have to reinstall a previous version of the driver over the new driver in order to use your printer. INSTALLING THROUGH THE CONTROL PANEL ------------------------------------ HP does not recommend installing the driver through the Control Panel. this may result in incomplete installation. If you have already installed your driver through the Control Panel and are experiencing driver problems, reinstall the driver using the HPSETUP.EXE program. REINSTALLING THE DRIVER AFTER REINSTALLING WINDOWS 3.1 ------------------------------------------------------ If you reinstall Microsoft Windows 3.1 after installing the printer driver, reinstall the printer driver to ensure correct printer operation. Reinstalling a Previous Version of the Printer Driver ----------------------------------------------------- When installing the HP DeskJet 500 Series printer driver, the HPSETUP program enters a line in the [spooler] section of WIN.INI. This line must be removed in order for an older version of the HP DeskJet Series printer driver to work correctly. Using an ASCII text editor such as NOTEPAD or another editing program on your Computer, remove the indicated line in the spooler section of the WIN.INI: NOTE: Be sure to make a backup copy of your WIN.INI file before editing in case you make an error while editing. [spooler] . . . qp.LPT1=hpvqpr.dll <--- REMOVE THIS LINE. After changing the WIN.INI, restart Microsoft Windows. =============================================================== 2. TROUBLESHOOTING =============================================================== BANDING PROBLEMS ---------------- When printing solid fills, Browns or other darker colors may show banding. If this problem occurs, try printing in Presentation Print Quality mode or Color Photo Printout mode. CROSSHATCHED FILLS AND PATTERNS DO NOT PRINT -------------------------------------------- For many applications, printing crosshatching is not supported in some printer modes. If you are having problems printing crosshatching, try using Color Graphics Printout mode with Pattern Halftoning or Black Text Printout mode. Driver will not install to an Omnibook -------------------------------------- Omnibooks have a subset of Microsoft Windows. Windows on Omnibooks do not have the file LZEXPAND.DLL in the WINDOWS\SYSTEM directory. This file is required for driver installation and is included in the WINDOWS\SYSTEM directory on most desktop and laptop systems using Microsoft Windows 3.1. Obtain a copy of the file and put it in the WINDOWS\SYSTEM directory of your Omnibook before installing the printer driver. ENVELOPES DO NOT PRINT CORRECTLY -------------------------------- Some applications print envelopes in the wrong orientation. If you have problems, see the APPLICATION NOTES section of this README file for solutions. FORMATTING PROBLEMS WITH PRINT REGIONS AND MARGINS -------------------------------------------------- The minimum margins using the HP DeskJet 500 Series printer driver is 0.33 in. top and 0.67 in. bottom margins for all printing modes. Previous versions of this printer driver had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of this driver or restore the printer margins to the settings used in previous versions of this driver. To use the same print region as previous versions of the HP DeskJet Series printer drivers, check the "Print Region" check box in the INI Configuration program. For instructions on using the INI Configuration program, see the section on INI file modification in this README file. NOTE: With this change, text on printed pages containing color will be shifted up from what you see on your screen. The printable area on a page using the HP DeskJet 500 Series printer driver differs from the printable area allowed by DOS applications. Printer is ready, but nothing is printing ----------------------------------------- The HP DeskJet 500 Series printer driver has an enhanced error detection mode that detects printer error states such as out of paper or wrong print cartridge installed. This mode is only available when the printer is connected directly to your computer (not a network) with a Centronics parallel or RS-232-C serial cable. If you have unresolvable hardware or software printing conflicts, turn off enhanced error detection by checking the Reverse Channel check box in the INI Configuration program. See the "INI File Modifications" section in this document for instructions on using this program. If (1) the Print Manager is off, the printer's status dialog shows no activity, and no error messages are displayed; or (2) the Print Manager is running and indicates that it is printing, but the printer is not printing and no error messages are displayed, check the following: 1. Make sure the printer setup dialog box caption matches the printer model that you are using. If not, reinstall the Printer driver, and select the correct printer model. 2. Make sure the interface cable is connected properly and securely. 3. Turn off enhanced error detection as described previously in this section. 4. If the problem continues, try a new interface cable. =============================================================== 3. APPLICATION NOTES =============================================================== SOFTWARE APPLICATION NOTES -------------------------- At the time the HP DeskJet 500 Series printer driver was released, the following software application limitations existed: ALDUS PAGEMAKER 5.0: You cannot cancel a print job from PageMaker 5.0. ALDUS PAGEMAKER 5.0: The HP Status Dialog box is hidden behind the active PageMaker window. ALDUS PAGEMAKER 5.0: Color pattern fills do not always print with the correct pattern. ALDUS PAGEMAKER 5.0: Documents created in PageMaker 4.0 may not print correctly in PageMaker 5.0. BORLAND QUATTRO PRO 1.0: In Black Text mode, graph backgrounds do not print. COREL DRAW 4.0: Rotated graphic images will print very slowly (printing can take 1 to 2 hours). Select Color Graphics or Color Photo Printout mode instead of Automatic mode when printing rotated graphic images. The printer will print faster in these modes. COREL DRAW 4.0: Portions of printed output will be rotated 180 degrees and enlarged. Exit Windows and then restart Windows. Then try printing again. HP Explorer: IF you have the HP Explorer software for the HP LaserJet 4L running in background and you attempt to print with an HP DeskJet 500 series printer driver, you may get an error message "Not Enough Memory To Print". To print with the HP DeskJet 500 series printer driver, either turn off the HP Explorer Software or add the "/x" switch to the STAT4L.EXE command in your AUTOEXEC.BAT file. The command should then read STAT4L.EXE /x Using the /x switch may increase the time it takes for HP Explorer to "Pop Up." LOTUS 1-2-3: Shading does not print correctly with color backgrounds. LOTUS 1-2-3: Line color may be wrong in some Printout modes. Try printing with Color Graphics Printout mode. LOTUS AMI PRO 3.0: Background colors and fill patterns may not print correctly. LOTUS IMPROV 2.0: Images with scaling factors greater than 100% will be clipped. MICROSOFT EXCEL 4.0: Some light gray and gray patterns do not print. Select a darker shade for patterns. MICROSOFT EXCEL 4.0: Sides of 3D charts print in black instead of dark colors. Select Automatic or Color Photo Printout mode to print in color. MICROSOFT EXCEL 4.0: Some paths to the driver dialogs do not work correctly and settings are not retained. To reach a printer setup that works, select: File, Page Setup, Printer Setup, Setup. MICROSOFT POWERPOINT 3.0: Background pattern shading is not uniform in Cluster and Pattern Halftoning modes. Select Automatic Printout mode. MICROSOFT POWERPOINT 3.0: A GP fault occurs when printing if spooling with SuperQueue 3.02. Turn SuperQueue off to print from Powerpoint 3.0. MICROSOFT PUBLISHER 1.0: You cannot change print settings from Microsoft Publisher 1.0. You must change print settings through the Control Panel. MICROSOFT PUBLISHER 2.0: Information at the bottom of a page may be clipped. Increase the bottom margin of your page to at least 0.67" or more from the paper edge. MICROSOFT WORD 2.0: Envelopes print incorrectly for the HP DeskJet 510, 520, 550C, and 560C. For these models, select the following settings in Word: 1. Select "Page Setup" in the Format menu. 2. Set Size to "Envelope", Orientation to "Landscape", Paper Source to First Page "Envelope", Other Pages "Envelope". 3. Make sure that "Reverse Print Order" is turned off in the Print Options in the Tools menu. If changing these settings do not solve the problem, try checking the "Word 2.0 Envelopes" check box in the INI Configuration Program. For information, see "INI File Modifications" in this README file. MICROSOFT WORD (Versions 6.0 and earlier): Default footer settings are outside the printable region. To move the footer within the printable region, change the default footer settings so that the footer is at least 0.67" or more from the paper edge. MICROSOFT WORD 6.0: The HP Status Dialog box is hidden behind the active Microsoft Word window. MICROSOFT WORD 6.0: When printing envelopes with the HP DeskJet 500C, only 4 lines of text are printed in the "Send To" address. If you need to print 5 lines, select Black Text printout mode in the printer setup dialog box. In Black Text mode, the printer will print 5 lines. MICROSOFT WORD 6.0: The default envelope configuration works for all printer models except the HP DeskJet 510 and 550C. For these two models, select the correct orientation as follows: 1. Select "Envelopes and Labels" in the Tools menu. 2. Select "Feed". 3. Select "Face Down", make sure "Clockwise Rotation" is NOT checked, and select the third icon from the right. MICROSOFT WORKS 2.0A: Pie charts print with the wrong colors in several printout modes. Print with Color Graphics Printout mode with Pattern Halftoning. MICROSOFT WORKS 3.0: Charts print incorrectly in several printout modes. Print with Color Graphics Printout mode with Pattern Halftoning. MICROSOFT WORKS 3.0 (U.S. Version): (for HP DeskJet 520, and 560C printers) When envelopes are loaded in the correct orientation, the envelopes print with text rotated 180 degrees (addresses are upside-down). To correct this problem, add the following [Envelope] section to the MSWORKS3.INI file. [Envelope] Options=1 HP DeskJet 520=1 HP DeskJet 560C=1 This will change the orientations assumptions for envelope printing. MICROSOFT WRITE 3.1: (HP DeskJet 510, 520, 550C, and 560C) When printing envelopes, the left and right margins are switched with each other. If clipping occurs when printing envelopes, switch the left and right margin settings. SPC HARVARD GRAPHICS 1.021: Pie slices print as rectangles. WORDPERFECT 5.1: Envelopes print in the wrong orientation for the HP DeskJet 500 and 500C printers. WORDPERFECT 6.0: Underlining and strikethrough for color text does not print in Black Text mode. WORDPERFECT 6.0: WordPerfect reads the minimum print margins only when it is first started. These margins are determined by the paper size and orientation settings in the driver. If you are unable to set the margins to the minimum values for the printer, exit WordPerfect and make sure that the correct paper size and orientation settings are set in the driver through the Windows Control Panel. Then restart WordPerfect. WORDPERFECT 6.0: Envelope printing for the HP DeskJet 500 and 500C does not work correctly. To print envelopes, do the following: 1. Create a new paper definition and name it. 2. Check "Wide Form" and make sure "Rotated Text" is NOT checked. 3. To print an envelope, select the Paper Size you created before printing. ZENOGRAPHICS SUPERQUEUE 3.01: When printing PageMaker 4.0 documents in PageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document. ZENOGRAPHICS SUPERQUEUE 3.01: If you get the error message "SuperQueue cannot continue-disk may be full" when printing TIF graphics, turn off SuperQueue and reprint the document. ZENOGRAPHICS SUPERQUEUE 3.01: When printing a Microsoft Word document with HP DeskJet 500 Series driver and SuperQueue is enabled, the HP DeskJet 500 Series driver status dialog pops up to the front when SuperQueue starts printing. Click on the application behind the dialog to continue working. INI FILE MODIFICATIONS ---------------------- CAUTION: Do not change any settings in your *.INI files unless specifically instructed to in this README.TXT to resolve an application or printing problem. changes to *.INI files may adversely affect your printing system. For some application problems, the solution may involve modifying your DESKJETC.INI, WIN.INI, or MSPUB.INI file. The HPVCNFIG.EXE file located in your WINDOWS or WINDOWS\SYSTEM directory provides an easy method for modifying control values in your *.INI files. To modify your INI files, do the following steps 1. Run the HPVCNFIG.EXE file from the Program Manager or File Manager. A dialog box will be displayed with a list of check boxes. 2. Check the check box specified in the software application note for your application problem. 3. Click the OK Button. The HPVCNFIG configuration file will modify the appropriate control values in your *.INI files. NOTE: You must reboot Windows for the changes you have made to take effect. Make sure that you close all open documents before rebooting Windows. =============================================================== ACKNOWLEDGMENTS =============================================================== ColorSmart is a trademark of Hewlett-Packard Co. Scalable type outlines are licensed from Agfa Corporation and Monotype Corporation. Intellifont is a registered trademark of Agfa-Gevaert. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from Monotype Corporation plc. Agfa is a registered trademark of Agfa-Gevaert AG. Univers is a trademark of Linotype AG and/or its subsidiaries. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.