Artisoft Engineering is conducting a survey to better satisfy our customers 
and we would appreciate receiving your input to the following questions.  

Please fax your reply to 520-670-7050 or 
Email to survey@artisoft.com.

Please answer the following questions using the following guidelines:
excellent (4) ... good (3) ... fair (2) ... poor (1) 
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1)  How professionally did Technical Support handle the 
    problem?                                                    _______

2)  How satisfied are you with the solution?                    _______

3)  How satisfied are you with the instructions in this patch?  _______

4)  How satisfied are you with the level of effort that was
    put into resolving your problem?                            _______

5a) Have you ever dealt with another company's patch
    procedure? (Y/N)                                            _______

5b) If yes, how does Artisoft's patch procedure compare?        _______
    
    Comments:_____________________________________________________________
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6)  From the perspective of an end-user, how do you feel about: 
    a) receiving a patch via the BBS                            _______
    b) receiving a patch via CompuServe                         _______
    c) receiving a patch via FTP over the Internet              _______
    d) receiving a patch on a disk                              _______
    
7)  If the patch included an automated installation, such as
    a batch file, how beneficial did you find it?               _______

8)  Do you feel that a Windows NT solution from Artisoft would
    be beneficial to your company in the future? (Y/N)          _______

Suggestions:______________________________________________________________
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