3Com Corporation EtherDisk Diskette for the EtherLink Plus Adapter Troubleshooting If the EtherLink Plus adapter diagnostic tests fail, the adapter might not be defective. Check the following: 1. Make sure the adapter is completely seated in its slot. Review the installation instructions in the EtherLink Plus Adapter Guide. 2. If you are running the group 2 tests, make sure that the adapter is securely connected to a loopback plug or to a properly cabled network. 3. If you are running the group 3 tests, make sure that the adapter is securely connected to a properly cabled network and that an echo server is set up on the network. 4. Make sure that none of the adapter settings conflict with any other peripheral or software program (such as 3Com's Extended Memory Manager) installed in the computer. See the SYSRESRC.TXT file in the \INFO directory on the EtherDisk diskette for a list of system resources used by other common peripherals. 5. Make sure that the hardware jumpers for the I/O base address, DMA channel and interrupt level are correctly set and match what you have specified when you run the diagnostic program. 6. Make sure you are running the tests on an inactive network to which only the computer being tested (and an echo server if running the Group 3 tests) are connected. Running tests while connected to an active network can cause intermittent failures. 7. The slot in the computer may be defective. Install the adapter in another slot and run the tests again. 8. The computer in which the adapter is installed might be defective. Install the adapter in a functioning computer and run the tests again. 9. The loopback plug you are using might be defective. Try a different loopback plug. 10. Replace the failed adapter with a known working EtherLink Plus adapter, with the same jumper settings. If the second EtherLink Plus adapter fails, something is probably wrong with the test environment, not with the adapter. (%VER Troubleshooting v2.0a)