Chapter 4 Problem Solving and Service Information.

SCSI

Q: Why does the computer keep showing the message SCSI not found?

Q: If there is one third-party SCSI card installed in the computer, is it all right to connect the scanner to it?

Q: Why does the computer keep showing the message SCSI not found?

A: After the installation of the driver, the DTC3181X/DTC3151X SCSI Host Adapter should be shown in the section of SCSI Cardunder the System Properties window like the following picture.

If there is a cross mark in front of the DTC3181X/DTC3151X SCSI Host Adapterlike the following picture,

then there are something wrong. Follow the actions listed below will help to solve the problem:

The SCSI card does not install in your computer or the SCSI card does not connect well into the slot.

Install the SCSI card and make sure the SCSI card is inserted firmly into the slot.

The fuse burned out.

To prevent the SCSI card form the damage of the unstable power supply or short, the fuse will temporary burns off and SCSI card does not work. To solve the problem, please shut down the computer for few minutes and fuse will recover automatically and the SCSI card works again.

The SCSI card is conflict with other add-on cards such as sound card.

Try to remove all add-on cards and boot computer again. If the scanner works, it is obvious that there is the conflict between SCSI card and add-on cards.

Q: If there is one third-party SCSI card installed in the computer, is it all right to connect the scanner to it?

A: The scanner is compatible to ASPI-compatible SCSI card. Since MiraScan, the TWAIN driver of the scanner, supports standard ASPI-compatible SCSI card. For the better performance, we recommend you to use the SCSI card bundled with the scanner.