Chapter 4 Problem Solving and Service Information.

Scanner

Q: Why does the scanner LED indicator keep blinking?

Q: Why does the computer shows Scanner not foundor TWAIN error [T009]message?

Q: Why does the scanner LED indicator keep blinking?

A: If LED keeps blinking 11 times per unit

Please unlock the scanner module.

If the LED blinks other than 11 time periodically

There is some hardware problem in the scanner. Please contact with the local dealer for the repair.

Q: Why does the computer shows Scanner not foundor TWAIN error [T009]message like the following ?

A: Assure that the power is on and cable is attached well between SCSI card and scanner.

Assure that the scanner is READY.

After the power on of the scanner, scan module will move forward and backward twice for self test. After the self test, the LED indicator stops blinking and keeps light on. If the scan module does not move at all, then make sure the lock switch is at unlock position.

If the scan module moves twice and the LED indicator keeps blinking, the scanner likely has the hardware problem. Please contact the local dealer or supplier for the support.

Make sure the driver is installed.

After the installation of the driver, the message,Color FlatbedScanner_2, should be shown in the section of Scannersunder the System Properties windows like the following picture.

If there is a cross mark, question mark, or exclamation mark in front of the Color FlatbedScanner_2, the possible reasons are:

The scanner power is not on. Turn on the power

The cable does not connect well between scanner and SCSI card. Check the cable connected well.

The SCSI ID is conflict with other SCSI devices.

Make sure the SCSI ID of other device is not at 2 (the default ID number for the scanner). If there is the conflict, switched ID to other number between 0 to 6.