Chapter 4 Problem Solving and Service Information

4.3 Service Information
Please see warranty card for details.
Re-packing guideline for returning your scanner:
To avoid unpredictable damage during the transportation, please refer to the following steps when re-packing your scanner before shipping it out.

  • Lock the scanner: Find the lock on the bottom of the scanner and lock it.
  • Please use the original shipping container and packing materials, if possible.
  • Ship only the scanner and other hardware required to complete the repair.
  • Inlcude the document describing the problems you have.