4 Problem Solving and Service Information.
- Determining Error Messages
During the power-on test or while scanning, some
errors may occur. Error messages are displayed in two ways. Scanner problems
are determined through various display patterns of the Message LED indicator,
and sometimes through a message box popping up on your screen. For errors
regarding PC system, SCSI connection and so on, error messages are displayed
in pop-up message boxes. The following are what they are and the proper
Error Messages Displayed Via the Message LED
Depending on the flash count patterns
of the Message LED indicator, errors can be classified into 11 conditions.
There may be more than one error at the same time and they will be shown
in turn. There is a long dark period on the Message LED indicator between
errors. The error flash count is as follows.
||Message LED Indicator
||flashes 1 time
||flashes 2 times
||DATA RAM ERROR
||flashes 3 times
||SYSTEM RAM ERROR
||flashes 4 times
||flashes 5 times
||LINE MOTOR or HOME SENSOR ERROR
||flashes 6 times
||FILTER MOTOR or FILTER SENSOR ERROR
||flashes 7 times
||flashes 8 times
||LAMP or CCD ERROR
||flashes 9 times
||TPO LINE MOTOR or SENSOR ERROR
||flashes 10 times
||TPO LAMP ERROR
||flashes 11 times
||SCAN MODULE LOCKED or LINE MOTOR SENSOR ERROR
Error Messages Displayed in the Pop-up Message
||Scanner not found!
- Check whether the power switch is on or off.
- Check whether the SCSI cable is properly connected or not.
- Make sure the driver is installed.
- Data source may be occupied by another scanner driver, please release
the data source by restarting your computer, then re-acquire MiraScan driver
||Can't find SCSI card
- Check whether the SCSI card is properly inserted in its slot or not.
- Make sure the power is on.
- The TextBridge OCR doesn't work.
First of all, make sure if the TextBridge Setup
has chosen the right data source, if not, please run the "Setup"
program from the TextBridge program group to get the right scanner source.
Second, set the MiraScan driver scanning mode in B/W Line Art.
To have better character recognition, the driver threshold value has to
be properly set.
For Win31and Win95, the default value of threshold is 128.
- My computer sometimes crashes while I am using the scanner.
The different version of TWAIN(from the application
software) sometimes may not be compatible with our driver's. We strongly
recommend users to install the MiraScan driver after you have installed
other application software. If you do not and the system can not run stably,
please try to re-install the MiraScan driver.
- Why does the PC show "Scanner not found" after I choose
Please make sure the scanner is power on
before the PC is power-on, if you have already powered on the PC, you have
to restart the system or choose the "Refresh" button from
the System of the Control Panel in Win95 system.