ۥ-!@ -'87%4$4$$4$4$4$4$424J|4|4|4|4|44|44946666666666666664776$466UltraStor Corporation The finest in Storage Controller Solutions FREQUENTLY ASKED QUESTIONS ULTRA 12F / 12C AT-BUS ESDI CONTROLLER SYMBOL 183 \f "Symbol" \s 10 \h HOW TO WORK UNDER WINDOW 3.1'S FAST DISK OPTION. MAKE SURE IN WINDOW'S SYSTEM.INI [386 ENH] SECTION, THE FOLLOWING IS SET: SET 32BIT ACCESS = ON DEVICE = *INT13 DEVICE = *WDCTL SYMBOL 183 \f "Symbol" \s 10 \h CAN NOT SEE THE SECOND CONTROLLER UNDER NOVELL 3.11. BUT WORKS FINE UNDER DOS 5.0? YOU NEED TO UPDATE NOVELL WHERE THE SECONDARY CARD IS PLEASE GOTO THE SECOND CONTROLLER BIOS PARAMETER SETUP ( IN OUR DEBUG BIOS UTILITY) AND SAVE THE PARAMETER BY HITTING KEYS. SYMBOL 183 \f "Symbol" \s 10 \h CAN I PLUG A 12F'S DRIVE INTO 12C DIRECTLY. WITHOUT RE-PARTITION? YES SYMBOL 183 \f "Symbol" \s 10 \h HOW DO I KNOW HOW MUCH CACHE MEMORY I HAVE ON THE 12C? GO INTO THE BIOS UTILITY PARAMETER SET-UP AND IT WILL BE SHOWN THERE. SYMBOL 183 \f "Symbol" \s 10 \h DURING LOW-LEVEL FORMAT EVERY SECTOR IS SHOWING UP AS BAD? MAKE SURE THE DRIVE IS SET TO HARD SECTOR, 512 BYTES/SECTOR, AND AUTO SPIN UP UPON POWER UP. IF YOU ARE NOT SURE, PLEASE CHECK YOU HARD DRIVE MANUFACTURER. SYMBOL 183 \f "Symbol" \s 10 \h DO I NEED A DRIVER FROM ULTRASTOR FOR NOVELL NETWARE? NO, YOU SHOULD USE THE ISADISK.DSK DRIVER FROM NOVELL. SYMBOL 183 \f "Symbol" \s 10 \h I DID NOT GET A ULTILITY DISK WITH MY CONTROLLER, WHERE CAN I GET THE 3rd FLOPPY DRIVER. 12F/C DOES NOT SHIP WITH DRIVERS, YOU CAN DOWN LOAD THE DRIVER FROM OUR BBS BOARD. SYMBOL 183 \f "Symbol" \s 10 \h I AM USING 12F AND WHEN I UPGRADE MY NOVELL TO NETWARE 3.11, MY SYSTEM START TO HAVE INTERMITTEN PROBLEMS. WHAT CAN I DO? CHECK YOU 12F'S BIOS VERSION IS 9 OR AB0VE. IF NOT PLEASE CALL OUR SUPPORT TO ORDER AN UPGRAD. SYMBOL 183 \f "Symbol" \s 10 \h CAN MY 12F/C WORK WITH 24MHZ DRIVES ( eg. MICROPOLIS 1518 )? NO, YOU NEED THE 12F-24 TO WORK WITH 24MHZ DRIVE. SYMBOL 183 \f "Symbol" \s 10 \h DO I NEED TO RUN BRIEF-N FOR NETWARE 3.XX VERSION? NO, YOU ONLY NEED TO RUN BRIEF, BRIEF-N IS FOR 2.XX NOVELL. SYMBOL 183 \f "Symbol" \s 10 \h WHAT IS THE ADVANTAGE OF USING CONTROLLER CACHE vs SOFTWARE CACHE? CONTROLLER CACHE WILL FREE THE SYSTEM MEMORY FOR PROGRAM USAGE. SYMBOL 183 \f "Symbol" \s 10 \h IF I WANT TO USE SSTOR/DISK MANAGER TO LOW-LEVEL MY DRIVE, WHAT CAN I DO? IN ORDER FOR SSTOR/DISK MANAGER PERFORM THE LOW-LEVEL ON YOUR DRIVE, YOU NEED TO FIRST DISABLE THE CONTROLLER'S BIOS. SYMBOL 183 \f "Symbol" \s 10 \h WILL MY ULTRASTOR CACHE STILL BE FUNCTIONAL IF I DISABLE THE BIOS? YES. SYMBOL 183 \f "Symbol" \s 10 \h WILL ULTRASTOR STILL TRANSLATE MY DRIVE IF I DISABLE THE BIOS? ONLY THE SECTOR MAPPING ( 63 ) WILL BE STILL SET. SYMBOL 183 \f "Symbol" \s 10 \h MY DRIVE IS WORKING WITH 12F, BUT IT WILL GET A HDD CONTROLLER FAILURE ERROR DURING POST TEST WHEN I USE THE 12C? YOU MAY NOT HAVE YOUR CONTROLLER'S MEMORY SLOT SET CORRECTLY. MAKE SURE YOU HAVE AT LEAST ONE MEMORY SLOT FILLED. SYMBOL 183 \f "Symbol" \s 10 \h I AM USING A 12F-24 AND A 24MHZ DRIVE, THE SYSTEM SEEM TO BE CORRUPTING MY DATAS. YOU MAY NEED TO UPGRADE YOUR EPROM TO VERSION -011 OR LATER SYMBOL 183 \f "Symbol" \s 10 \h WHEN I PARTITION MY DISK WITH DOS 401 AND THE LAST PARTITION IS 128MB, AND WHEN I RUN NORTON NDD AND IT SHOW WRONG BAD SECTOR INFORMATION? BY CHANGING THE LAST PARTITION SIZE TO SIZE OTHER THEN 128MB WILL SOLVE THIS PROBLEM. SYMBOL 183 \f "Symbol" \s 10 \h MY 12F/C SHOWS BAD RATING UNDER NORTON SI WHY? NORTON SI'S BENCHMARK ALGORITHEM WILL RATE THE HARD DRIVE SPEED MORE THEN IT RATES THE CONTROLLER. THEREFORE YOU MIGHT BE GETTING THE CORRECT RATING IF YOU ARE USING A SLOW DRIVE OR COMPARING TO A FASTER DRIVE. SYMBOL 183 \f "Symbol" \s 10 \h How to setup the Mapping Options for various operating systems. Refer to Mapping Option application note. SYMBOL 183 \f "Symbol" \s 10 \h How to perform Low Level Format Utility and how long does it take. Move cursor to AutoFmt field, select Brief or Brief-N for Netware 286, then hit return and F5 to confirm. Depending on the drive size, it usually takes about less than an hour. SYMBOL 183 \f "Symbol" \s 10 \h What's the difference between Brief and Extended AutoFmt. Brief will format and verify drive once, whereas Extended will issue six more read/write testing patterns. SYMBOL 183 \f "Symbol" \s 10 \h Conroller card does not see the drive. BIOS utility shows NONE and all zeroes for drive parameters. -Check Drive Select settings on the drive against the type of cable used, e.g., straight cable = DS1 and twisted cable = DS2. -Change controller and data cables. SYMBOL 183 \f "Symbol" \s 10 \h Invalid Disk Controller Configuration error message during boot up. - Check Drive Select settings on the drive against the type of cable used, e.g., straight cable = DS1 and twisted cable = DS2. - Change controller and data cables. - For 12C, check for defect SIMMs used; swap them if necessary. - For 12C, check amount of memory used, at lease 256K is required for operation. SYMBOL 183 \f "Symbol" \s 10 \h Verifying is reporting every sector as bad and some of them have astrix, *, mark. - Set the drive to be Hard Sectored mode. - Number of sectors may be set too high, change to one less. - Format the drive before do verify. - * mark means already marked bad spot. SYMBOL 183 \f "Symbol" \s 10 \h What is "Error Reading P-List ..." - This indicates that the controller cannot see the manufacture's original defect list. Problem could be caused by: 1. P-List has been destroyed by previously used controller card. Use AddEntry to manually enter all the known defects then select storeEntry to save them. The defects will be stored into G-List. 2. Bad cables, drive, or controller. SYMBOL 183 \f "Symbol" \s 10 \h Cannot boot up from hard drive and getting error message "No ROM Basic." Check if drive C: is set to Type 1 in CMOS. SYMBOL 183 \f "Symbol" \s 10 \h Missing Operating System during boot but can still see hard drive. - Check if Drive C is set to Type 1 under CMOS. - Check for Active partition. - High level format the partition with System, /s option. - If the mapping mode has been changed since the last hard disk partitioning, need to do another FDISK and FORMAT. SYMBOL 183 \f "Symbol" \s 10 \h Getting Hard Disk failure message during boot up. - If the hard drive is a virgin drive or has not been formatted using UltraStor card then it is normal. Perform a low level format on the drive. SYMBOL 183 \f "Symbol" \s 10 \h Do we need to reformat the drive if we change controllers. - If you are changing within UltraStor controllers then you don't need to reformat. However, if you are changing from non-UltraStor cards then you need to reformat. SYMBOL 183 \f "Symbol" \s 10 \h What's the difference among 12F/32, 12F/24, and 12C. - 12F/32 supports upto 20MHz hard drives but 12F/24 will support upto 24MHz. Both have 32KB readahead cache on-board. - 12C is a true caching controller with expandable memory upto 16MB on-board. It can support upto 20MHz hard drives. SYMBOL 183 \f "Symbol" \s 10 \h How to setup the Caching factors in 12C for optimal performance. Use the default parameters in the BIOS setup. SYMBOL 183 \f "Symbol" \s 10 \h What is Defered Write and when can user use it. What is the advantage. - Defered Write is caching the write backs. Dirty Threshold sets the amount of cache to be used for writes. - Defered Write is used to gain performance and it can be used if the system has battery backup or UPS. SYMBOL 183 \f "Symbol" \s 10 \h How much memory should user use for his/her application for optimal performance. Theoretically, the more cache used the better the performance. However, it varies according to applications ran. SYMBOL 183 \f "Symbol" \s 10 \h How to setup for NOVELL duplexing and which driver to use. - Refer to NOVELL duplexing application note. - Use the ISADISK or AT compatible driver that is provided by NOVELL. - Use the option /l when loading ISADISK. SYMBOL 183 \f "Symbol" \s 10 \h Cannot see the secondary card under NOVELL duplexing/dual channel. - Goto the BIOS on the secondary card by accessing Debug command. Select the first option, Parameter Setup, and hit F10 and F5 keys. Then reload ISADISK /l twice. SYMBOL 183 \f "Symbol" \s 10 \h Is it compatible with Windows 32bit access, i.e. Fast Disk. Fast Disk is compatible with smaller drive, i.e. less than 528MB drive. To use 32 bit access mode with more than 528MB, i.e. enabling Track Mapping mode, will require a driver from UltraStor. Check our BBS for driver (ULTRAISA) availability. SYMBOL 183 \f "Symbol" \s 10 \h Is the controller card compatible with OS/2 2.0 GA. version and when is the driver going to be available. - OS/2 2.0 is compatible and can support more than 528MB drives. - An ADD driver will be available later to provide dual channel and duplexing features with LAN Manager. Check BBS for driver availability. SYMBOL 183 \f "Symbol" \s 10 \h Is the controller card compatible with MS OS/2 1.3. - It is compatible and can support more than 528MB drives. - A LADDR driver will be available later to provide dual channel and duplexing features with LAN Manager. Check BBS for driver availability. 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