------------------------------------------------------------------ HawkEye for Windows 95 for the Number Nine Imagine128 Product line Version 1.08 ------------------------------------------------------------------ This file contains the latest information about the Imagine128 HawkEye for Windows 95 Installation disk. The entire contents of this file should be read because information contained here may not appear in other printed documentation or in on-line Help. In addition, the following text file is provided on the Imagine128 HawkEye for Windows 95 Installation disk to supplement this READ_ME.TXT: FILELIST.TXT A complete list and description of all the files on your Imagine128 HawkEye for Windows 95 Installation disk. ------------------------------------------------------------------ CONTENTS ------------------------------------------------------------------ INSTALLING IMAGINE128 HAWKEYE FOR WINDOWS 95 BEFORE CALLING TECHNICAL SUPPORT CONTACTING NUMBER NINE VISUAL TECHNOLOGY SOFTWARE UPGRADES USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) WORLD GROUP MANAGER (WGM) INTERNET COMPUSERVE DCI SUPPORT AND VIDEO FOR WINDOWS TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 OTHER PROBLEMS ------------------------------------------------------------------ INSTALLING IMAGINE128 HAWKEYE FOR WINDOWS 95 ------------------------------------------------------------------ NOTE: Before installing the Imagine128 HawkEye for Windows 95 drivers, please close all open application programs and disable any anti-virus software that is running on your computer until HawkEye for Windows 95 installation is complete!!! Installing Imagine128 HawkEye for Windows 95 is a two step procedure. The first step involves updating the Windows 95 registry using the Imagine file 'I128.inf'. The second involves running file 'Setup.exe' to install the HawkEye for Windows 95 feature set. PRELIMINARY: If you have downloaded Imagine128 HawkEye for Windows 95 from our BBS, World Wide Web home page or FTP site: NOTE: Do NOT store these files in a DIRECTORY called C:\NUMBER9 as it will create a conflict with the configuration FILE of the same name!!! Continue installation by following steps 1 and 2 below. STEP 1: Updating the Windows 95 registry for HawkEye for Windows 95. - From Windows 95: Click on the 'Start' button. Select 'Settings', then select 'Control Panel'. In the Control Panel, select the 'Display' applet. At the Display Properties screen, click on the 'Settings' tab. Click on the 'Change Display Type' button. Next to the 'Adapter Type' entry, click on the 'Change' button to display the Select Device window. At the Select Device entry click on the 'Have Disk' button. Press OK. In the 'Install From Disk' window a) If your HawkEye for Windows 95 driver files are on a floppy disk: - Insert the disk in your floppy drive. - Type a:\ (if a: is your floppy drive). - Press OK. b) If installing from a hard drive or network drive: - Click on 'Browse'. - In the 'Open' window, navigate to the directory where your HawkEye for Windows 95 driver files are stored. - Highlight the file 'I128.inf'. - Press OK. Continue choosing OK or Close until asked to restart your machine from the 'Systems Settings Change' dialog box. Select 'Yes' to restart your computer. STEP 2: SETUP.EXE will perform the HawkEye for Windows 95 installation for you. Specify the path to the new driver using one of the examples below: Example 1: From diskette: - Insert the HawkEye for Windows 95 Diskette into your floppy drive. - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Type a:\setup (if a: is your floppy drive) - Press Enter Example 2: From your hard drive or network drive: - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Type in the full path to the directory where you copied the Imagine128 HawkEye for Windows 95 driver files, either on your local hard drive or on a network drive. - Run 'setup.exe'. Example 3: If you're not sure exactly where the drivers are: - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Choose the "Browse..." button to find them. - Run Imagine128 'setup.exe'. When prompted, you must restart Windows 95 to complete the installation of your new HawkEye for Windows 95 features. ------------------------------------------------------------------ BEFORE CALLING TECHNICAL SUPPORT ------------------------------------------------------------------ If you are experiencing a problem and wish to determine whether it is related to your Number Nine board, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is the display driver that is causing the problem. To lower the acceleration: Click on the Windows 95 'Start' button. Select 'Settings' and then 'Control Panel'. Double click on the 'System' icon. Click on the 'Performance' tab, then on the 'Graphics' button. Move the acceleration slider to 'None' then click on OK. Click on OK again. You will then be prompted to restart your computer. Click 'yes'. NOTE!: MOST HAWKEYE FOR WINDOWS 95 FEATURES WILL NOT BE AVAILABLE WITH ACCELERATION SET TO NONE!! The functionality of HawkEye for Windows 95 is affected by the video accelerator slider position as follows: ---+ (Full) all accelerator functions - full HawkEye support --+- most accelerator functions - full HawkEye support -+-- basic accelerator functions - minimal HawkEye support +--- (None) no accelerator functions - minimal HawkEye support If the problem still occurs in unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver. If the problem does not occur, reset the video acceleration to full and restart Windows 95. If you call Number Nine Technical Support, please select Status from the HawkEye Control Panel as the information provided by this feature will be of great assistance. If a problem is application specific, please have vendor information and application version information readily available. ------------------------------------------------------------------ CONTACTING NUMBER NINE VISUAL TECHNOLOGY ------------------------------------------------------------------ Technical Support (USA) 8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri. Phone: (617) 674-8595 Please be prepared with as much information about your Number Nine board and PC as possible. Refer to the section above entitled 'BEFORE CALLING TECH SUPPORT'. Fax: (617) 674-8661 Please send fax inquiries to the attention of Technical Support. * * * Sales / Marketing (USA) 8:30 AM to 6:00 PM, EST/EDT, Mon.-Fri. Phone: (617) 674-0009 Fax: (617) 674-2919 Please send fax inquiries to the attention of Sales * * * European Technical Support and Sales (Germany) Phone: +49 89 614 491 0 Fax: +49 89 614 491 99 European Technical Support and Sales (Spain) Phone: +34 1 556 2158 Fax: +34 1 555 9654 European Technical Support and Sales (United Kingdom) Phone: +44 1 256 381 194 Fax: +44 1 256 381 194 * * * MAIL (USA) NUMBER NINE VISUAL TECHNOLOGY 18 HARTWELL AVENUE LEXINGTON, MA 02173 USA * * * MAIL (EUROPEAN OFFICE) NUMBER NINE VISUAL TECHNOLOGY GMBH INSELKAMMERSTR. 10 82008 UNTERHACHING B. MUNCHEN GERMANY ------------------------------------------------------------------ SOFTWARE UPGRADES ------------------------------------------------------------------ Even though you may have just received your Number Nine software, newer versions may be available. Free upgrades are provided to all Number Nine customers on the Number Nine Bulletin Board System (BBS), World Wide Web home page and FTP site. To see if you have the latest version, compare the version number of your software (on the label of the provided diskette or in Status in the HawkEye for Windows 95 Control Panel under Windows Disk Version) with the version number of the corresponding software on the BBS, World Wide Web home page or FTP site. ------------------------------------------------------------------ USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) ------------------------------------------------------------------ (USA) Dial: (617) 862-7502 Baud Rates: Up to 28,800 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files (EUROPEAN OFFICE) Dial: + 49 89 614 491 66 Baud Rates: Up to 14,400 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files The BBS has a separate file area for each Number Nine product. The latest driver updates can be found in each product's file area, and files of general interest (shareware, etc.) can be found in the General library. An E-mail system is available for technical questions about Number Nine products or about the BBS in general. A complete listing of available files can be downloaded by invoking the "Download List of Files" command from any file library menu. On the US BBS, RIP graphics are supported, and a RIP compatible terminal program is available in the General library (RIPTM154.ZIP). Many files are self-extracting, but some files will require the latest version of PKUNZIP to decompress. PKUNZIP is available in the General library (filename PKZ204G.EXE), and can also be found on most on-line services such as Compuserve and America Online. ------------------------------------------------------------------ WORLD GROUP MANAGER (WGM) ------------------------------------------------------------------ Number Nine's BBS now supports the Worldgroup Windows-based BBS client. Worldgroup Manager is a program which connects you to any on-line service running Worldgroup server software. You can download the client software from the General Library on our BBS. ------------------------------------------------------------------ INTERNET ------------------------------------------------------------------ Number Nine now has an FTP site. All current Number Nine Drivers are available to anyone with access to the Internet. Our FTP Address is: ftp.nine.com. Number Nine also has a World Wide Web server at: http://www.nine.com. Information about Number Nine products as well as our FTP site can now be accessed at our World Wide Web site. ------------------------------------------------------------------ COMPUSERVE ------------------------------------------------------------------ Number Nine also has a dedicated forum on Compuserve. This can be reached by typing GO NINE at the appropriate prompt. We are located in the Graphics C Vendor forum, under the name 'Number Nine'. Technical Support questions can be posted in this area and are addressed every day. ------------------------------------------------------------------ DCI SUPPORT AND VIDEO FOR WINDOWS ------------------------------------------------------------------ DCI support is now incorporated into 'Direct Draw' for Windows 95. Microsoft has not yet released 'Direct Draw' functionality. Number Nine will release a new driver that supports 'Direct Draw' when it is released by Microsoft. Windows 95 does not support Video For Windows. In fact, it removes Video For Windows files from the Windows directory during the Windows 95 installation process. ------------------------------------------------------------------ TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 ------------------------------------------------------------------ Problem: 1) HawkEye for Windows 3.1 will not run on Windows 95. 2) After installing Windows 95 over Windows 3.1 (and HawkEye for Windows 3.1), the Windows 3.1 HawkEye applets do not function properly. Solution: HawkEye for Windows 3.1 is not intended to be run on Windows 95. You need to upgrade to HawkEye for Windows 95. * * * Problem: You are upgrading from a beta version of HawkEye for Windows 95 and experience a page fault when running the HawkEye for Windows 95 setup.exe file from a virtual resolution. Solution: HawkEye for Windows 95 setup should not be run from a virtual resolution. You should switch to a non virtual resolution before running setup. * * * Problem: Number Nine Energy Saver feature does not appear in the Number Nine HawkEye Control Panel for Windows 95. Solution: We have not yet implemented this feature in HawkEye for Windows 95. Energy Saver support is built into Windows 95 and can be selected from Display properties in the Windows 95 Control Panel. * * * Problem: You have successfully installed HawkEye for Windows 95. However, after closing HawkEye you cannot locate it to reopen it. Solution: 1) How to find and restart HawkEye for Windows 95 after closing it: - From Windows 95: Click on the Windows 95 'Start' button. Select 'Programs', then 'HawkEye for Windows'. Selecting 'HawkEye Control Panel' will bring up the Number Nine HawkEye Control Panel. Note: By minimizing the Number Nine HawkEye Control Panel (instead of closing it), HawkEye for Windows 95 will continue to run in the background and the Number Nine HawkEye Control Panel can be instantly launched from the Taskbar at the bottom of your screen. 2) How to create a shortcut (desktop icon) to launch HawkEye for Windows 95: Method 1: Click on the Windows 95 'Start' button. Select 'Programs', then select 'Windows Explorer'. Open the following embedded folders if they are not already opened: -Open Desktop -Open '(C:)' (where 'C:' is your Windows 95 hard drive) -Open the 'C:\Windows' folder (or the folder where you have installed Windows 95) -Open the 'C:\Windows\Number9' folder. -Resize 'Windows Explorer' to LESS-THAN full-screen. -With your mouse, "right-click' on the file 'Hawk_95.exe'. -From the pop-up menu, select 'Create Shortcut'. -'Mouse-drag' the file 'Shortcut to Hawk_95.exe' out of 'Windows Explorer' and on to your desktop. Method 2: Click on the Windows 95 desktop with your right mouse button. Select 'New', then select 'Shortcut'. In the 'Create Shortcut' pop-up Window, at the Command Line type: C:\Windows\Number9\Hawk_95.exe Where 'C:' is your Windows 95 hard drive, and 'Windows' is the directory where Windows 95 is installed. * * * Problem: You have selected 32K colors (15bpp) using Resolution Exchange but Windows 95 Display Properties Settings indicates that you are at High Color (16bpp). Solution: Windows 95 does not provide a 15bpp color depth option and will indicate 16bpp when either 15bpp (32K colors) or 16bpp (65K colors) have been selected through Resolution Exchange. You can use Resolution Exchange or Status to distinguish between 15bpp and 16bpp color depth settings. * * * Problem: After changing resolution or color depth using Windows 95 'Desktop area' or 'Color palette' your monitor exhibits slight color separation (especially visible around text) and vertical lines seem to shimmer . Solution: Use Monitor Adjustment to change the refresh rate slightly. NOTE: The refresh rate shown in Monitor Adjustment reflects only the last change to the refresh rate made using the Monitor Adjustment utility. It will not read more recent changes made to monitor refresh rates as a result of using Windows 95 Display Properties Settings to adjust resolution or color depth. NOTE: It is important to select the correct monitor model in Windows 95 Display Properties. If you use Windows Display Properties Settings (instead of Resolution Exchange)to change your desktop settings, Windows 95 will automatically select the maximum refresh rate that your chosen monitor can handle at the resolution you have chosen and color depth. * * * Problem: You press your zoom Hot Key and no zoom occurs. Solution: 1) In general, more zoom levels are available at higher color depths. Try changing to a higher color depth. 2) Some zoom levels may become unavailable after increasing the vertical refresh rate (using Monitor Adjustment) AND then closing and reopening the HawkEye Control Panel. To re-enable your missing zoom levels do the following: Shutdown and restart your machine in MS-DOS mode. Then, change directories to your Windows 95 directory and run the Imagine 'ireset.exe' utility . Example: If 'Windows' is your Windows 95 directory: - In DOS, change directories to 'C:\Windows>'. - Type 'ireset'. - Press 'Enter'. When you restart (or 'exit' to) Windows 95, your missing zoom levels should reappear. * * * Problem: After increasing your vertical refresh rate (using Monitor Adjustment),when you press your zoom Hot Key some zoom levels may be blurry or black screens. Solution: Pressing your zoom Hot Key will cycle you back to an undistorted display. Reducing your vertical refresh rate in Monitor Adjustment will reduce or eliminate the above symptoms. * * * Problem: You have disabled some zoom levels using the Number Nine Zoom applet but after closing and reopening the Number Nine HawkEye Control Panel you find that all zoom levels have been re-enabled (i.e. your settings have not been saved). Solution: Minimize the HawkEye Control Panel instead of closing it and your settings will be saved for the duration of your current Windows 95 session. * * * Problem: Screen corruption may occur when Windows 95 mouse trails are enabled. Solution: Turn off mouse trails. Click on the Windows 95 'Start' button and select 'Settings', then 'Control Panel'. Double click on the 'Mouse' icon and then click on the 'Motion' tab. Under 'Pointer Trails', uncheck the 'Show Pointer Trails' check box and press the 'OK' button. * * * Problem: Sometimes when you change resolutions or color depths with Resoluton Exchange you are asked to restart Windows 95. Solution: a) You will always be prompted to restart Windows 95 when you change color depths. b) When you change resolutions within a particular color depth, the change may be instantaneous or you may have to restart Windows 95. The following explains why: To improve text legibility, Resolution Exchange defaults to a setting that automatically associates a 96 dpi system font size with lower resolutions (640x480 and 800x600) and 120 dpi fonts with higher resolutions (1024x768 and above). Changing from 96 dpi to 120 dpi (or vice versa) requires restarting Windows 95. Therefore, if you switch from a resolution that uses a 96 dpi system font size to one that uses 120 dpi, you will be prompted to restart Windows 95. However, if you switch between resolutions that both use the same system font size (e.g. from 1024x768 @120 dpi to 1152x864 @120 dpi) the new resolution will appear instantaneously without having to restart Windows 95. NOTE: You can enable instant resolution switching between all resolutions (at the same color depth) by always remaining at 96 dpi (or 120 dpi). To do this, choose a Specific Font Size (96 or 120 dpi) under the Options menu in Resolution Exchange. The on-line Resolution Exchange Help provides more details in the subsection entitled 'Selecting the Size of Your Windows System Fonts'. * * * Problem: Assigning Hot Keys to the right mouse button can conflict with Windows 95 right mouse button functionality. Solution: Because Windows 95 provides extensive right mouse button functionality assigning a Hot Key to that button could interfere with normal Windows 95 operations. * * * Problem: Place Windows does not work correctly if assigned to a mouse Hot Key. Solution: Assign Place Windows to a keyboard Hot Key instead. * * * Problem: In Status, the Current Monitor Resolution does not update when zooming. Solution: The Current Monitor Resolution is not intended to reflect zoomed resolutions. * * * Problem: Chameleon cursor does not function when using "3D pointers", "Windows Standard (extra large)" and "Windows Standard (large)" pointer schemes. Solution: These pointer types are all sofware cursors. Chameleon Cursor is not designed to work with software cursors. * * * Problem: On the 2MB and 4MB Imagine128 at 800x600 resolutions, Monitor Adjust shows a refresh rate of 86.2Hz when you try to select 85Hz. Resolution: In order to improve hardware performance, our software disallows refresh rates that lie between 83.9 and 86.2Hz when 800x600 resolutions are selected. * * * Problem: At 8bpp (256 colors), desktop wallpaper colors may flash or shift noticeably behind an active window. Resolution: The active window is using the Palette, therefore the background color palette will have fewer colors available. This problem does not occur at higher color depths. * * * Problem: While trying to run ireset (C:\windows>ireset) or during the installation of HawkEye for Windows 95, the following error message is displayed: Unable to find #9 configuration file Solution: You may have created a temporary DIRECTORY called Number9 in your ROOT directory (C:\Number9). Our configuration FILE is called Number9 and is located in the ROOT directory (C:\Number9). Rename the Number9 directory in the root directory to another name. It is necessary that the Number9 configuration file remains in the root directory of your boot drive. * * * Problem: The Imagine128 board is properly installed in your system, but the monochrome board is no longer working. Solution: In order to use a monochrome card with the Imagine128 you must do the following: 1) Set Imagine128 VGA jumper JM8 to the DISABLE position. 2) Install your monochrome card AND install a VGA card. * * * Problem: Your monitor resolution is not the resolution you selected. Solution: Resolution Exchange (in the Number Nine HawkEye Control Panel) must be used to change the resolution. This changes the resolution in the Imagine128 configuration file, which determines what your monitor resolution will be. To use Resolution Exchange to change the resolution: 1. Open Resolution Exchange by pressing on the Hot Key you assigned it or double click on the Resolution Exchange icon in the Number Nine HawkEye Control Panel. 2. Click on a Colors option button to select a color depth. 3. Select a resolution. Be sure you select a resolution your monitor supports. 4. Click 'OK'. 5. If prompted, restart Windows 95. * * * Problem: Minor corruption is visible in a Windows application. Solution: In the [Imagine-128] section of SYSTEM.INI, a Validate Parameters control flag may be altered to improve Windows application reliability. In SYSTEM.INI, under [Imagine-128], turn Validate Parameters ON by changing 'Validate Params=0' to 'Validate Params=1'. [Imagine-128] Validate Params=1 Turning Validate Parameters ON (=1) forces the I128 driver to check GDI parameters before issuing a drawing command. Because most applications send valid parameters, the default for this option is OFF (=0). * * * Problem: After changing to a virtual resolution, sizable windows may be too wide and/or too tall. Solution: If you have not already done so, in the #9 HawkEye Control Panel use Hot Mouse to assign a Hot Key to #9 Place Windows. For most windows, pressing the Place Windows Hot Key once or twice will re-size the active window to fit your monitor. * * * Problem: A DOS based game either does not function properly or does not function at all. Solution: The Imagine128 card contains 1/2 megabyte of on-board VGA memory. Some DOS based games require more memory than this on the graphics board. The solution is to use a separate VGA board that has enough on-board memory to support the memory requirements of the DOS games in question. To use a separate VGA board with the Imagine128, you must set the VGA jumper JM8 on the Imagine128 card to the DISABLE position. * * * ------------------------------------------------------------------ OTHER PROBLEMS ------------------------------------------------------------------ Software sometimes does not perform consistently across all resolutions and color depths. If you experience a persistent problem for which you cannot determine a cause or solution, try switching to a different resolution with Resolution Exchange. If the problem is consistent across resolutions. Please consult application documentation. Most applications are distributed with a READ_ME file similar to this file. READ_ME files usually contain a wealth of information regarding potential application problems. If you have a problem that is not described in this file or is unresolved when you try the suggested solutions, please call Number Nine Technical Support. Technical support information is provided in the sections 'BEFORE CALLING TECHNICAL SUPPORT' and 'CONTACTING NUMBER NINE VISUAL TECHNOLOGY' above. 10/26/95 ------------------------------------------------------------------ (C) COPYRIGHT 1995, NUMBER NINE VISUAL TECHNOLOGY CORPORATION ------------------------------------------------------------------