#9 Customer Feedback Form

Dear #9 Customer;

We appreciate your feedback. 

!! Please note that the READ_ME.TXT file contains the solutions 
!! to a number of problems experienced by other users. It may help 
!! you with your problem, too.  

Our aim is to quickly address any and all problems you may be 
experiencing with our hardware or software. However, in order to
successfully investigate and resolve problems, we need detailed 
information describing your operating environment and how to 
reproduce the problem.   

Please fill out this form as completely as possible! 
If you need more room, include an extra sheet of paper. Attach 
any additional relevant materials (files, printouts, etc.).

If you are using Windows, please check HawkEye #9 Status
for pertinent information (which may be copied to a text file
using the File menu's Copy command).

This form may be returned by:
#9 BBS: 	e-mail to 9QA (attach any files to the e-mail 
		message)
Internet: 	e-mail to QA@nine.com
CompuServe: 	e-mail to 75402,1246
Fax: 		Address the fax to QA at (617) 674 2919.  Please 
		do not fax more than 5 pages.  If you would like 
		to supply more information, please send it to us 
		via one of the other methods listed.
Mail (USA): 	QUALITY ASSURANCE
		NUMBER NINE VISUAL TECHNOLOGY
		18 HARTWELL AVENUE
		LEXINGTON, MA 02173
		USA



Name_____________________________________________________________
Company__________________________________________________________
Address__________________________________________________________
#9 BBS user name_________________________________________________

Phone____________________________________________________________ 
Compuserve ID____________________________________________________
Fax______________________________________________________________ 
Internet address_________________________________________________

#9 Product_______________________________________________________
#9 Product Serial Number_________________________________________ 
#9 Driver disk version___________________________________________
#9 BIOS version__________________________________________________

Computer_________________________________________________________
Processor (e.g. Intel Pentium 90) _______________________________
Computer RAM (e.g. 16 MB) _______________________________________
Operating System (e.g. WFW 3.11) ________________________________
Memory Manager (e.g. EMM386, QEMM, 386MAX) ______________________
_________________________________________________________________

Peripherals (Monitor, Printer, Sound Card, Modem, Printer, etc.) 
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

Most Common Applications Used
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

Please describe in detail:
a) exactly what the problem is (e.g. random pixel dropout) ______
   ______________________________________________________________
   ______________________________________________________________

b) the conditions needed to reproduce the problem 
   (e.g. editing bitmap drawings in Windows Paintbrush) _________
   ______________________________________________________________
   ______________________________________________________________
   ______________________________________________________________

c) the specific steps needed to recreate the problem 
   (e.g. Open Windows Paintbrush, from File menu...Open...
    C:\Windows\cars.bmp...OK, from View menu...Zoom In. When I 
    start editing small black dots start corrupting the drawing.)
   ______________________________________________________________
   ______________________________________________________________
   ______________________________________________________________
   ______________________________________________________________
   ______________________________________________________________
   ______________________________________________________________


d) the resolutions / refresh rates where problem occurs?
   (e.g. 1152x864 / NV, 256 colors, 72Hz) _______________________
   ______________________________________________________________
   ______________________________________________________________

e) if the problem still present when the VGA driver from 
   C:\Windows\Setup is selected  ________________________________
   ______________________________________________________________