HELP-CD MAY 1993 This help file contains troubleshooting tips to help you get your CD-ROM up and running under DOS or Windows. This help file covers the following models: External: CDR1502S CDR2500S CDR1503S CDR1700S CDR1900S Internal: CDR2500 CDR3500 CDR3600 CDR3700 CDR6700 Amdek Drives: LD-1 LD-2 Note: The CD-ROM drive model number is located either on the back or bottom of the drive. If you have followed all of the tips listed in this file and are still NOT able to obtain a directory of the CD-ROM disc, please contact your dealer. I. SET UP Make sure you have connected your CD-ROM drive to your computer and have gone through the CDSETUP program located on the CDREXT5D diskette. Also make sure you have a CD-ROM disc (label side up) in the CD-ROM drive. NOTE: IF YOU ARE USING THIS SOFTWARE TO UPDATE YOUR DEVICE DRIVER OR MS-DOS EXTENSIONS, ANY EXISTING CD-ROM DEVICE DRIVER OR MSCDEX LINE(S) MUST BE DELETED FROM YOUR CONFIG.SYS AND AUTOEXEC.BAT FILES BEFORE RUNNING THE CDSETUP PROGRAM. The set up program adds two lines to your CONFIG.SYS file and one line to your AUTOEXEC.BAT file. Make sure the lines of your CONFIG.SYS and AUTOEXEC.BAT files resemble the following examples. (Note: The following are "simple" examples; your files may differ. Please refer to the "INSTRUCTION MANUAL for CD-ROM INSTALLATION DISK" for more information.) You can look at the contents of either file by using the TYPE command. Please consult your DOS manual for further instructions. The MSCDEX MS-DOS Extensions program will automatically assign the CD-ROM drive to the next available drive letter. For instance, if you have a hard drive "C", a 3-1/2" floppy drive "A" and a 5-1/4" floppy drive "B", the next available drive letter is "D" and will be assigned to your CD-ROM drive. C:\>TYPE AUTOEXEC.BAT C:\BIN\MSCDEX.EXE /D:MSCD001 /M:8 <----new PROMPT $p$g PATH=C:\;C:\DOS; C:\DOS\MOUSE.COM DOSSHELL C:\>TYPE CONFIG.SYS LASTDRIVE=Z DEVICE=C:\DEV\HITACHIA.SYS /D:MSCD001 /N:1 /P:300 <---new* FILES=25 BUFFERS=20 * DEVICE=C:\DEV\HITACHIB.SYS /D:MSCD001 /N:1 <---new II. DETERMINE THE PROBLEM At the C:\>, type in the CD-ROM drive letter and try to obtain a directory of the CD-ROM disc: C:\>D: D:>DIR CDR101: Not ready reading drive D - if you get this message, go to step III If you get a directory listing of the files on the CD-ROM disc, you have successfully installed your CD-ROM drive. Please consult any instruction manual that came with your CD-ROM application for instructions on installing the application. III. CDR101 ERROR A. Drive Not Properly Connected 1. Check that the drive cable is firmly connected to the drive and to the interface card. 2. Check that the interface card is fully seated and secured in the computer. B. Wrong Device Driver 1. Type your CONFIG.SYS file to the screen by entering the following at the C:\> C:\>TYPE CONFIG.SYS 2. On the DEVICE= line, which device driver do you have loaded, HITACHIA.SYS or HITACHIB.SYS? HITACHIA.SYS is for ISA/EISA bus compatible computers including IBM PC/XT/AT, PS/1 series, ValuePoint series and PS/2 Models 25-40 HITACHIB.SYS is for Micro Channel computers including IBM PS/2 Models 50-95 and compatibles 3. Make sure you have selected the correct device driver for your computer type. If you have selected the correct driver, skip to Step C. If not... 4. Load your CONFIG.SYS file into an editor program such as EDLIN or DOS 5.0/6.0 EDIT. 5. Edit the device driver line so that the correct device driver is loaded, either HITACHIA.SYS or HITACHIB.SYS. 6. Save the edited CONFIG.SYS file. 7. Insert the CDREXT5D disk into your A (or floppy) drive. Copy the correct device driver into the DEV subdirectory: C:\>COPY A:HITACHIA.SYS C:\DEV\*.* C:\>COPY A:HITACHIB.SYS C:\DEV\*.* 8. Reboot the computer system (Ctrl+Alt+Del). Return to step II. C. Wrong Drive ID 1. On the back of your CD-ROM drive are dip switches (exceptions are drive models CDR1502S and CDR1503S). 2. Make sure the Drive ID is set to drive ID 0. If it is, skip to step C. CDR6700, CDR3700, CDR1700S, CDR3600: Set switches #1 & #5 UP and the rest DOWN. CDR1900S: Set switches #1 & #5 to the RIGHT and the rest to the LEFT. CDR1502S: Drive select IDs are not used - Drive will respond to any drive ID. CDR1503S: Set the screwdriver-type switch to Drive ID 0 or NDS. CDR2500: Set switch #5 UP and the rest DOWN. CDR2500S: Set switch #6 UP and the rest DOWN. CDR3500: Set switch #1 UP and the rest DOWN. Note: For multiple drives, the first drive must be set to drive ID 0, the second to drive ID 1, etc. Please consult your drive's instruction manual for drive ID settings beyond drive ID 0. 3. If you had to fix the Drive ID setting, reboot the computer system (Ctrl+Alt+Del). Return to step II. D. I/O Address Conflict 1. If you are using an ISA/EISA bus compatible computer including IBM PC/XT/AT, PS/1 series, ValuePoint series and PS/2 Models 25-40, you may have an I/O address conflict. 2. Turn your computer off, open the CPU and locate the CD- ROM Interface Card connected to your CD-ROM drive and remove it. 3. Verify that the jumper on the CD-ROM interface card is set to address 300 (position S4). 4. Verify that the /P: parameter of the device driver line in the CONFIG.SYS file is set to address 300: \DEV\HITACHIA.SYS /D:MSCD001 /N:1 /P:300 5. If steps 2 and 3 check out okay, your computer may already be using address 300 for some other device. 6. Move the jumper on the CD-ROM interface card to address 360 (position S7). The following chart lists address settings from the top edge of the card down. The model number of the CD-ROM interface card is stamped on your card. CDIFI8S, CDIFI8A, CDIFI4A CDIF35A, CDIF25A3 360 S7 200 S0 340 S6 220 S1 320 S5 240 S2 300 S4 (default) 260 S3 260 S3 300 S4 (default) 240 S2 320 S5 220 S1 340 S6 200 S0 360 S7 7. Reinstall your CD-ROM interface card, connect any cables, and turn your computer on. 8. Load your CONFIG.SYS file into an editor program such as EDLIN or DOS 5.0/6.0 EDIT. 9. Modify the device driver line to reflect the address change: \DEV\HITACHIA.SYS /D:MSCD001 /N:1 /P:360 10. Save the edited CONFIG.SYS file. 11. Reboot the computer system (Ctrl+Alt+Del). 12. Try to obtain a directory of the CD-ROM disc as in step II. (Note: Replace your computer cover as soon as you get a directory.) 13. If you are still getting a CDR101 error, repeat steps 6-12 trying different address settings in this order: 340, 320, 260, 240, 220, 200. ADDITIONAL INFORMATION: A. CONFIG.SYS - Device Driver Parameters The following is further information on the parameters used in the device driver line that is added to your CONFIG.SYS file by the CDSETUP program: /D: The is used by MSCDEX to find the Device driver. This name must be unique and identical to the specified in the AUTOEXEC.BAT file. /N: Specifies the Number of CD-ROM drives connected to your computer. This parameter is optional for 1 drive. /P:
Specifies the I/O address used by the CD-ROM interface card. This parameter is optional and only required if you change the I/O address of the interface card to an address other than 300. If your computer is already using address 300, you may choose an unused address for this parameter but you must make sure you have set the jumper on the CD- ROM interface card to the corresponding setting. (Note: On Micro Channel computers, the I/O address setting set by the installation software must match the address setting specified in the configuration menu of your computer's Reference Disk.) B. AUTOEXEC.BAT - MSCDEX Parameters The following is further information on the parameters used in the MSCDEX line that is added to your AUTOEXEC.BAT file by the CDSETUP program: /D: Tells the MSCDEX program where to find the Device driver. This name must be unique and identical to the specified in the CONFIG.SYS file. /M: Tells the MSCDEX program how much Memory to allocate as sector buffers for caching information on the CD-ROM. The CDSETUP program uses a default of 8 for sector caching. Note: For one drive, a memory size of 8 is recommended. For each additional drive, add 4 (i.e. two drives: /M:12, three drives: /M:16, four drives: /M:20, etc.). /L: The MSCDEX program automatically assigns the next available drive Letter to the CD-ROM drive unless a specific drive letter is specified using the /L: parameter. /E If your computer has Expanded memory, the /E parameter tells the MSCDEX program to use Expanded memory. /V Verbose option provides memory usage statistics, such as how much memory is used by buffers, resident data and resident code. /S Instructs the MSCDEX program to patch DOS to allow Sharing of CD-ROM drives on MS-NET compatible network servers. C. HELP WITH AUDIO - Common Questions & Answers Q: When I play audio CDs, why don't I hear anything from the computer speakers? A: Stereo headphones or Amplified speakers need to be plugged into the headphone jack located on the front of the CD-ROM drive. If you have an external drive, you may plug Amplified speakers with built-in volume controls into the RCA-type phono jacks located on the rear of the CD- ROM drive. (Note: If you are using the front panel headphone jack, you may use the front panel volume control knob to control volume. If you are using the rear panel RCA-type jacks, you must have Amplified speakers with built-in volume controls in order to control the volume.) Q: I have a sound card with amplified speakers connected. How do I get the audio CD sound to play through the sound card speakers? A: Your sound card must be connected to your CD-ROM drive and have: (1) line input, (2) mixing capability and (3) a mini-stereo cable to connect the CD-ROM drive to the input jack located on the sound card. Plug the cable in the headphone jack located on the front of the CD-ROM drive or if you have an external drive, you may plug the cable into the RCA-type phono jacks located on the rear panel of the CD-ROM drive using an appropriate adapter or cable. From Windows, start an audio CD playing, activate your mixer control panel (supplied by your sound card manufacturer), and then set the level controls of the mixer. From DOS, use the mixing utility supplied with the sound card. Q: How do I play audio CDs under Windows? A: Windows 3.1 includes a "MEDIA PLAYER" to play audio CDs. After installing the CD-ROM drive software, install the Media Player driver. Please consult your Windows 3.1 manual for more information on the Media Player. Installation of Media Player: 1. From the Program Manager Window, Open MAIN, then CONTROL PANEL, then DRIVERS. 2. Look through the drivers list to see if "[MCI] CD AUDIO" is listed as installed. If it is, select it, then select SETUP on the Drivers Menu. (Note: If "[MCI] CD AUDIO" is not present, select ADD.) 3. Have your Windows disks ready. Find [MCI] CD AUDIO on the ADD list, and select it. 4. At the prompt, insert your Windows disk. 5. After following instructions, you will obtain the message: ONE CD-ROM DRIVE DETECTED. INSTALLATION IS COMPLETE. 6. Close the open windows and return to the Program Manager Window. Open the Accessories Window, and the Media Player. 7. Select CD AUDIO on the Device menu of the Media Player. Insert an audio CD in the CD-ROM drive. The time display for the disc should be shown. The Scale menu will allow selection of either time or track display. 8. Plug headphones into the drive and select the play button on the Media Player. Q: When I load HITACHI-CD audio play software from Windows and exit, audio play stops at the end of the current track. Why? A: When a DOS program is started from Windows, it loads a DOS Shell. When you exit HITACHI-CD, the background part of HITACHI-CD unloads when returning to Windows. It must be left active to handle shuffle play and to continue playing. If you start HITACHI-CD from DOS, and then exit before entering Windows, it will remain in the background and can be restarted from Windows for normal use. Another option is to make a PIF file to load HITACHI-CD in a Window with the Execution Options set for both Background and Exclusive. Please refer to your Windows 3.1 instruction manual for further information. D. |MORE and >PRN 1. Use the |MORE command to show this help file one screen at a time: C:\>TYPE HELPCD.TXT|MORE 2. Use the >PRN command to send this help file to your printer: C:\>TYPE HELPCD.TXT>PRN Please consult your DOS manual for more instructions on these commands.