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                  #9 HawkEye for Windows v1.45

                 for the #9GXE64 and #9GXE64PRO 
                                                                                                                               
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This file contains the latest information about this version of 
#9 HawkEye for Windows and other pertinent information that 
may not be contained in the documentation or on-line Help.

A complete list and description of all the #9GXE64 files are in
the FILELIST.TXT file on your #9GXE64 Windows Installation Disk.


Updates in the #9 Windows Software
----------------------------------

In Resolution Exchange, the name of the 'Font Settings' menu has
been changed to 'Options'. To change the size of your Windows
system fonts:

1. Click on the Options menu.

   Click on 'Automatic Association' to display LARGE fonts at
   resolutions of 1024 x 768 and higher, and SMALL fonts at
   resolutions of 800 x 600 and lower.

   To display SMALL fonts at ALL resolutions, click on '96 DPI'
   in the Specific Font Size section.

   To display LARGE fonts at ALL resolutions, click on '120 DPI'
   in the Specific Font Size section.

2. Click 'OK' to exit and save your changes; click 'Cancel' to
   exit without saving your changes.


In #9GXE Status, four caching methods have been added to increase
the performance of your Windows applications:

1. Source Caching improves application performance by creating
   buffers of icons and bit maps.

2. Font Caching helps speed activities such as scrolling text by
   creating buffers of all active fonts.

3. Polygon Support increases drawing speed by taking the burden 
   of drawing polygons away from Windows and transferring it to 
   the #9GXE64 drawing engine.

4. Ellipse Support increases drawing speed by taking the burden 
   of drawing ellipses and circles away from Windows and 
   transferring it to the #9GXE64 drawing engine.

You may occasionally encounter difficulties using thse caching
methods. Although they were designed for standard Windows pro-
gramming methods to insure compatibility with most Windows
applications, programmers do not always use standard Windows
programming practises. They are constantly seeking ways to improve
application performance, and if a nonstandard method is discovered,
it will probably be used. Consequently, our caching methods may
not work correctly with every Windows application.

So, for example, if you experience a problem with your fonts in a
particular application, use #9GXE Status to disable Font Caching.

Using #9GXE Status to Enable and Disable Caching:

1. Double click on the #9 HawkEye Control Panel icon, then double
   click on the #9GXE Status icon.

2. Click on the 'File' menu, then click on 'Options'.

3. To DISABLE a caching method:

   Click on the option button next to the caching method you want
   to disable. The black dot disappears when the method is
   disabled.

   To ENABLE a caching method:

   Click on the option button next to the caching method you want
   to enable. A black dot appears when the method is enabled.

4. Click 'OK' to exit and save your changes; click 'Cancel' to 
   exit without saving your changes.



Software Upgrades
-----------------

Even though you may have just received your Number Nine software, 
newer versions may be available. Free upgrades are provided to 
all Number Nine customers on the Number Nine Bulletin Board 
System (BBS).

To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette) with the 
version number of the corresponding software on the BBS. 


Using the Number Nine BBS
-------------------------

Dial:         (617) 862-7502 to log on to the BBS.
Baud Rates:   1200, 2400, HST or V.32 9600.
Modem Setup:  8 data bits, 1-stop bit, no parity.
Files:        PKUNZIP to decompress after downloading.

The BBS is divided into two areas that can be accessed from the 
Main Menu: Message Area and File Area. The Message Area contains
the latest product information and reviews. Software upgrade 
files are located in the File Area. Follow the screen instruc-
tions to download the appropriate files. 

Some files are compressed with PKZIP, reducing the overall file 
size and the corresponding download time. Compressed files can 
be decompressed with PKUNZIP. PKZIP and PKUNZIP are shareware 
products that are available in the Main File Area of the BBS as 
one self-extracting file called PKZ102.EXE. After you download 
PKZ102.EXE, type PKZ102.EXE at the DOS prompt to extract 
PKZIP.EXE, PKUNZIP.EXE and related documentation.

For information on using PKUNZIP to decompress files, type 
PKUNZIP at the DOS prompt. Only files with a .ZIP extension 
need to be decompressed.   



Network Installations
---------------------

To install #9GXE64 software, you must have write access to the
following directories:

1. SYSTEM directory.   
   KERNEL.EXE, USER.EXE, GDI.EXE, and VGA.DRV files are 
   located here. These files are often on a network drive.

2. WINDOWS directory.  
   WIN.COM is located here. These files are often on a 
   local drive.

3. NUMBER9 subdirectory in the WINDOWS directory.
   Most HawkEye files are copied to this directory.

4. Subdirectory containing #9GXE64 Windows Installation files.
   Access is required if the files on the #9GXE64 Windows 
   Installation Disk have been copied to a subdirectory on 
   the network for installation.

5. #9GXE64 Windows Installation Disk.
   Access is required if installation is to be executed
   directly from the disk.
    
After the #9GXE64 software is installed, write protections can 
be restored to the directories.


Systems Administrator Override
------------------------------

CFG=
When the Number Nine Windows driver and HawkEye initialize, they
read NUMBER9., a configuration file (with hidden system and 
read-only settings) that contains information about the #9GXE. The
root directory of C drive (C:\)is searched first. If NUMBER9. is not 
found, Windows is asked for the location of the WINDOWS directory. 
If NUMBER9. is not found in the NUMBER9 subdirectory in the WINDOWS 
directory, an error may be reported.

If you want to move or rename NUMBER9., you can do so by adding a 
CFG entry to the [#9GXE] section of the SYSTEM.INI file in the
WINDOWS directory. The entry would look something like this:

    [#9GXE]
    ; Moved the configuration file to new name and location.
    CFG=c:\bin\configs\newgxe.cfg

HAWKEYE=
When HawkEye is installed, its files are placed in the NUMBER9
subdirectory in the WINDOWS directory. HawkEye utilities require
this path to function.

If you want to move the HawkEye files (e.g., to a network), you 
can do so by adding a HAWKEYE entry to the [#9GXE] section of the
SYSTEM.INI file in the WINDOWS directory. 

Note: The entry should contain the drive letter and full path, 
      but NOT an individual file name. Do not put a backslash 
      at the end of the path unless the HawkEye files are 
      placed in the root directory.

The entry would look something like this:

    [#9GXE]
    ;Moved the #9 HawkEye utilities to the network
    ;so they can be shared by all #9GXE users.
    HAWKEYE=u:\users\shared\windows\number9



Troubleshooting
---------------
Problem:
Unable to use the VGA loop through connector with a Reel Magic board
and the #9GXE64 PRO.

Solution:
The #9GXE64 PRO supports the VGA loop through connector at 640 x 480
by 256 color resolution. To enable the WINDOWS driver for loop
through support run GXE STATUS from the HawkEye Control Panel.
Select OPTIONS from the FILE menu in GXESTATUS.  Select the "Enable
Loop Through" option.  You must then restart WINDOWS for loop through
to be enabled at 640 x 480 x 256 resolution.

Problem:
During installation with SETUP, the following error is 
displayed (possibly several times):

   Compression Error: Unable to locate Destination file.

Solution:
This error is displayed when the amount of disk space is
insufficient to install the Number Nine software. SETUP 
currently requires about 2.5MB of disk space on the disk 
containing Windows.

Note: If you are upgrading a previous version of HawkEye, you 
      can increase the amount of available disk space by deleting 
      all the files in the NUMBER9 directory (a subdirectory in  
      your WINDOWS directory).

                           * * *


Problem:  

The Program Manager appears briefly when you start Windows, 
then Windows exits to DOS.

Solution:
1. There may be a problem with the #9 HawkEye Control Panel. The
   Control Panel is loaded when Windows is started, so a problem 
   could occur after the Windows driver has been loaded and the 
   Program Manager (or another Windows shell) is presented.

   To prevent HawkEye from loading when Windows is started, delete
   the reference to HawkEye from the "load=" line in the [windows] 
   section of the WIN.INI file in the WINDOWS directory. This will
   determine whether the problem is with the HawkEye Control Panel, 
   or other software. The line will look something like this:

       load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe

   Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit 
   Windows. If the problem persists when you restart Windows, see
   Solution 2, following.

2. The HawkEye configuration file (HAWKEYE.INI) may be corrupted.
   In this case, rename HAWKEYE.INI in the WINDOWS directory to 
   HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI from
   the #9GXE64 Windows Installation Disk to the WINDOWS directory. 
   This reinstates the original HawkEye configuration.

                           * * *

Problem: 
Your monitor resolution is not the resolution you selected.

Solution:
   Resolution Exchange (in #9 HawkEye for Windows program group) 
   must be used to change the resolution. This changes the 
   resolution in the #9GXE64 configuration file, which determines 
   what your monitor resolution will be. If you used 
   MS Windows Setup to select a display driver with a different
   resolution/color depth configuration, that configuration 
   is not used unless it matches the configuration in the
   #9GXE64 configuration file.

Use Resolution Exchange to change the resolution:

1. Press the hot key you assigned to Resolution Exchange or
   double click on the Resolution Exchange icon in the HawkEye
   for Windows program group in the Windows Program Manager.

2. Click on a Colors option button.

3. Select a resolution.
   Be sure you select a resolution your monitor supports.

4. Click 'OK'.

5. Restart Windows.

                           * * *

Problem: 
Resolution Exchange displays the following message:

   "There was an error opening the configuration file."

Solution:
The #9GXE64 configuration file could be corrupted. To restore the 
#9GXE64 configuration file to its original settings, run 9RESET:

Note: 9RESET was placed in your WINDOWS directory when you
      installed the Number Nine Windows driver with SETUP.

1. Exit Windows.

2. Move to the WINDOWS directory.

3. At the DOS prompt, type:  9RESET  and press [Enter]. 

This sets your #9GXE64 to 640 x 480 resolution. If your monitor
supports higher resolutions, restart Windows and use Resolution
Exchange to select a higher resolution.

                           * * *

Problem:
The #9GXE64 board is properly installed in your system, but you
receive one of the following error messages:

               Failed to find the #9GXE64 board!
               Hit any key to continue.

                            or

   SETUP is operational only when a #9 graphics board 
   is present. Please be sure your #9 graphics board is 
   properly installed before you try to use SETUP or 
   any other HawkEye feature.


Solution:
You probably have a memory manager in your system that has
remapped the video BIOS. Memory managers often do this because it 
increases the amount of DOS memory space. However, when the GXE64 
signature in the video BIOS is remapped, GXE64 software is unable 
to identify the #9GXE64 board.

ROM remapping should be excluded from the C000-C7FF address range.  
To exclude the address range, add the following option to the 
driver command line in the CONFIG.SYS file in your root directory:
  
      X=C000-C7FF 

The line should look something like this:

      DEVICE=QEMM386.SYS X=C000-C7FF 

Consult your memory manager's documentation for more information 
about excluding the C000-C7FF address range.   

                           * * *

Problem: 
1. The Windows logo appears, then the screen becomes black and
   your system hangs of exits to DOS.

2. Text is garbled, icons are corrupted and/or 'holes' appear on
   you screen.

3. Windows pull-down menus corrupt the screen.

Solution:
Another device in your system, such as a modem or tablet, is 
using the same address as the #9GXE, COM 4 I/O port at 2E8H. 
Move the other device to a different COM port location.  

                           * * *

Problem:
Nothing happens when you double click on icons in the #9 HawkEye 
for Windows program group.

Solution:
The name of the NUMBER9 directory (a subdirectory in your
WINDOWS directory that contains the HawkEye files) has been 
changed. Change the name of the appropriate directory back 
to NUMBER9.

                           * * *

Problem:
When you zoomed your screen or started Windows, your display
suddenly became distorted and/or made popping sounds.

Solution:
The refresh rate you selected with Monitor Adjustment may be at
the outer limit of what your monitor supports at the active
resolution. When you zoomed your screen or exited and restarted
Windows, the screen parameters were adjusted slightly, causing
your display to be unsynchronized. REBOOT YOUR COMPUTER
IMMEDIATELY. DO NOT RESTART WINDOWS AT THIS TIME; YOUR MONITOR 
CAN BE DAMAGED BY USING A REFRESH RATE THAT IT DOES NOT SUPPORT.

Run 9RESET to reset the refresh rate:

1. Move to your WINDOWS directory.

2. At the DOS prompt, type:

        9reset

   Press [Enter].

3. Restart Windows.

Your #9GXE64 will be set to 640 x 480 resolution with 256 colors
at 60Hz refresh rate (see Chapter 4). Be sure to set a refresh
rate that is slightly lower than the one you selected previously.

                           * * *

Problem:
In Quark Express, floating menus appear in the center of  
your screen.

Solution:
Use Place Windows to center message windows in your virtual
desktop.

1. Double click on the #9 HawkEye Control Panel icon, then 
   double click on the Place Windows icon.

2. Click on the 'Virtual' button in the 'Centered In' section.

3. Click 'OK'.

                           * * *

                           
Other Problems
--------------

Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent 
problem for which you cannot determine a cause or solution, try 
switching to a different resolution with Resolution Exchange.  

If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please call 
Number Nine Customer Support at (617) 674-0009, from 8:30 AM to 
6:00 PM, EST/EDT, Monday through Friday. Please be prepared with 
as much information about your #9GXE64 as possible. 

Information can be obtained in the following way:  
   
If the #9GXE Windows driver was successfully installed, 
double click on the #9 HawkEye Control Panel icon, then 
double click on the #9GXE Status icon.

If you are unable to install the #9GXE Windows Driver, run 
MS Windows Setup from DOS and select VGA as the display type.
If you are unable to run Windows in VGA mode, the problem is
most likely with Windows, and not with the #9GXE Windows driver.  


6/24/94
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(C) Copyright 1994, Number Nine Computer Corporation 
                                                                
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