Special Information for Notebook Users

If you encounter a problem while installing or using your Notebook Zip® drive, check this section for help.

Expansion bay devices may not be hot-swappable on your notebook. Always turn OFF power on your notebook before installing or removing the Notebook Zip drive.

 

The Zip® drive is not assigned a drive letter,
or the Iomega software cannot find the Zip drive.

  1. Make sure the Notebook Zip drive is fully seated in the notebook’s expansion bay. The front of the Notebook Zip drive should be flush with the notebook case on both sides of the drive tray.
  2. Make sure Iomega software is installed on the notebook. The Iomega software package includes drivers required for the Notebook Zip drive.
  3. If the notebook’s operating system is Windows 95, make sure the system is running in 32-bit mode (Protected mode). To check whether the system is running in 32-bit mode, right mouse click on My Computer and select “Properties.” Click the “Performance” tab and check that “File System” and “Virtual Memory” are listed as 32-bit. If the mode is 16-bit, refer to the Windows 95 help files for instructions on improving the system performance to 32-bit.

If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site (http://www.iomega.com) or call our Automated FAX-back help for additional troubleshooting information.

 

Notebook fails to start correctly or hangs while
booting after the Notebook Zip® drive is installed.

Make sure the Notebook Zip drive is installed on a supported notebook model. Refer to the Installation card that came with your Notebook Zip drive for information on supported notebooks.

 

Notebook will not boot under Windows NT unless
a disk is present in the Notebook Zip® drive.

This happens if Windows NT has set the Notebook Zip drive as the location for the system page file. If there is not sufficient space available on the default hard drive for the page file, Windows NT will automatically set a removable disk as the page file location.

To eliminate the need to insert a Zip disk each time you boot Windows NT, open the Control Panel and double click on the “System” icon. Click the “Performance” tab and change the location of the system page file. Note that if you want to use the default hard drive as the location for the system page file, you may first have to increase the amount of space available on the hard drive. The hard drive will not be available as a location for the system page file unless it has enough free space.

 

Notebook Zip® drive appears as drive b:
under Windows NT.

Install the Iomega software onto your notebook (see installation instructions on page 2 of this guide). Installing the Iomega software updates the system drivers to correctly support the Notebook Zip drive.

 

Zip® disk won’t eject using Windows NT.

If a disk does not eject from the Notebook Zip drive, close any windows listing the disk contents (such as My Computer or Windows Explorer). If the disk still does not eject immediately, it may be due to the way Windows NT handles disk caching. Eventually, NT will allow the disk to eject.

 

NTFS formatted Zip® disk won’t eject
(Windows NT).

The NTFS format is a fixed disk file system, which locks the disk when it is mounted under Windows NT. This means that once you access an NTFS formatted Zip disk, the disk will no longer eject using the eject button on the front of the drive. To eject the disk, you must first close any windows listing the disk contents, then use the software eject command (available when you right mouse click on the Zip drive icon on your Desktop or in My Computer).

 

You want to use Windows 95/98 DOS
mode with your Zip® drive.

NOTE: This section describes how to switch in and out of the MS-DOS mode which is a start option for Windows 95/98. It does not apply to the DOS box (or window) that opens when you double click the MS-DOS Prompt icon within Windows 95/98. Use of the DOS box with the Zip drive works the same as it does with any other drive under Windows 95/98.

In order for the Zip drive to operate properly in Windows 95/98 DOS mode, you must perform a clean reboot when switching to or from DOS mode. Do not use the option from the Windows 95/98 Shut Down menu that reads: “Restart the computer in MS-DOS mode.” This option does not fully support the Zip drive.

To switch to DOS mode: (1) Restart the computer and press F8 as soon as the text line "Starting Windows 95" (or “Starting Windows 98”) appears on the screen. (This prompt appears just before the full-color Windows logo screen loads.) (2) When the menu appears, select "Command Prompt Only." (3) After the system boots into DOS mode, run guest.exe* from the directory containing your Iomega software. If you have used the default directory for a new software installation, the command line is:

This procedure will provide access to any Iomega drives on the system.

To return to the Windows 95/98 graphical interface, again restart the computer.

IMPORTANT! Do NOT type "WIN" at the DOS prompt after running GUEST.EXE as this will cause duplicate drive letters.

*NOTE: When operating in DOS mode, make sure a Zip disk is inserted into the Notebook Zip drive before running any DOS command (including GUEST.EXE).

 

Hard drive does not appear as an option in
Copy Machine when using Windows 3.1.

When using Copy Machine in Windows 3.1 or Windows for Workgroups 3.11, turn off 32-bit disk and/or file access. (This option is available when changing virtual memory options under 386 Enhanced in the Windows Control Panel). If 32-bit access is not turned off, your hard drive will not appear for selection in the Copy Machine window.