File: support.txt 3Com Corporation 3Com Megahertz 10/100 LAN + 56K Modem PC Card (3CCFEM556 PC Card family) ============================================================ This file contain information on how to obtain technical support for your LAN+Modem card. 3Com offers worldwide adapter support 24 hours a day, seven days a week, through automated on-line systems. This file includes the following topics: - 3Com's World Wide Web Site (www.3com.com) - Cardboard Bulletin Board Service (BBS) - 3Com Facts - Novell Technical Support - Microsoft Technical Support - IBM - Support from your Network Supplier - Returning Products for Repair ============================================================ 3Com's World Wide Web Site (www.3com.com) -------------------------------------- You can obtain software drivers, updates, patches, and fixes on our website. At www.3Com.com, click on "Support." ============================================================ CardBoard Bulletin Board Service (BBS) -------------------------------------- You can obtain software drivers, updates, patches, and fixes on CardBoard, 3Com's menu-driven bulletin board service. CardBoard also provides product information and diagnostic programs. For access, call the CardBoard telephone number nearest you and set up your modem as follows: France (33) (1) 69 86 69 54 Up to 9600 baud, 8 data bits, no parity, 1 stop bit Germany (49) 89 62732 188/189 Up to 9600 baud, 8 data bits, no parity, 1 stop bit Italy (39) (2) 27 30 06 80 Up to 9600 baud, 8 data bits, no parity, 1 stop bit U.K. (44) (44) 2 278278 Up to 14400 baud (or 38400 with compression support), 8 data bits, no parity, 1 stop bit U.S. (1) (408) 980-8204 Up to 33600 baud, 8 data bits, no parity, 1 stop bit For information on additional international CardBoard access numbers, contact your local 3Com office. A list of international sales offices appears later in this document. ============================================================ 3ComFacts --------- This automated fax service sends printed installation diagrams, configuration drawings, troubleshooting instructions, and technical articles to your fax machine. To access 3ComFacts, call the numbers shown below from anywhere in the world, using a touch-tone telephone: North America: (1) (408) 727-7021 Europe: (44) (442) 278279 Elsewhere: Contact your local 3Com office for an updated list of access numbers. Local access is also available within the following countries using the numbers below: UK - 0800 626403 France - 05 908158 Germany - 0130 818063 Italy - 1678 99085 Sweden - 020 792954 Netherlands - 06 0228049 Denmark - 800 17319 Norway - 050 11062 Finland - 9800 14444 Within 3ComFacts, choose CardFacts for adapter information or NetFacts for network system product information. From 3Facts, you can from 3ComFacts, access a current list of hardware and software compatible with the LAN+Modem card. Choose CardFacts and request document 9999 for a list of available documents. The documents will be sent to your FAX machine. ============================================================ Novell Technical Support ------------------------ For information on technical support for Novell's products: - Call 1-800-NETWARE (Novell's main phone number is 801-429-7000) - Refer to NETWIRE on CompuServe - Contact your local Novell network supplier or authorized service center. ============================================================ Microsoft Technical Support --------------------------- For information on technical support for Microsoft's products: - Call 1-206-454-2030 - Contact your local Microsoft network supplier or authorized service center. ============================================================ IBM --- For information on technical support for IBM's products, contact your local IBM network supplier or authorized service center. ============================================================ Support from Your Network Supplier ---------------------------------- If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners that are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. U.S. and Canada Call the following number to locate your local 3Com sales office: U.S. (1) (800) NET-3Com The 3Com sales office will refer you to the nearest 3Com authorized service partner. Outside the U.S. and Canada To locate a 3Com authorized service partner near you, contact your local 3Com sales office. Australia (61) 2 959 3020 Belgium/Netherlands (31) 25 032 2120 France (33) 1 698 66800 Germany (49) 89 627320 Hong Kong (852) 868-9111 Italy (39) 2 2730 2041 Japan (81) 3 3243 9234 Nordic (46) 8 703 4870 Singapore (65) 321 8929 Taiwan (886) 2 577 4352 U.K. (44) 628 890 670 When you contact a 3Com authorized service partner for assistance, have the following information ready: - Diagnostic error messages - A list of system hardware and software, including revision levels - Detail on recent configuration changes, if applicable. 3Com's service partner will determine what action needs to be taken to resolve the problem. 3Com service partners can verify hardware failures and advise you when it is more cost-effective to replace, rather than repair, a product. ============================================================ Returning Products for Repair ----------------------------- A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization number (RMA). A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender's expense. When you call for an RMA number, be prepared to provide the product name, serial number, and diagnostic error messages. Payment, shipping instructions, and turnaround time will be confirmed when the RMA number is assigned. To obtain an RMA number, call or fax: Europe Phone (44) (44) 2 278127 Fax (44) (44) 2 236824 U.S. Phone (800) 876-3266, press option 2 Fax (408) 764-7290 NOTE: RMA forms (except Europe) are available on CardFacts. Dial (408) 727-7021. Outside Europe Phone (408) 492-1790 and the U.S. Fax (408) 764-7290 (%ver support.txt v1.0)